Effective Communication with Diverse Student Populations

1. Refocus the Energy Then (2016): Redirect a student’s attention by engaging them in a task. Now: Invite the student into purpose. Example: Instead of: “Stop tapping the desk!” Try: “Can you help pass out the journals?” Or: “Let’s see who can get their materials out and ready the fastest—you lead.” Why it works: Children don’t always need a correction. Sometimes, they need a mission. 2. Give Students a Break Then: Offer short mental or physical breaks to reset focus. Now: Normalize breaks as brain regulation. Example: “You’ve been working hard—take two minutes at the calm table.” Or for younger kids: “Let’s visit the breathing corner.” Pro tip: Let breaks be chosen—not assigned as punishment. Empowerment changes everything. 3. Use Non-Verbal Cues Then: Use eye contact, gestures, or signals. Now: Make cues a shared language. Example: Tap the desk twice = Eyes on me. Hand on heart = Remember our classroom promise. Current child need: Visual learners, neurodivergent students, and anxious learners benefit from predictable, non-verbal systems. 4. Address the Disruption Quickly and Quietly Then: Handle problems without embarrassing the student. Now: Preserve dignity as a sacred practice. Example: Walk over. Whisper: “Can we talk for a second after the activity?” Avoid: Correcting in front of peers or making it a “teachable moment” at the student’s expense. Today’s child: They are emotionally aware. They remember how you made them feel. 5. Offer Kinesthetic Movement Options Then: Allow students to move or stretch to release energy. Now: Build movement into daily structure. Example: “Would you like to stand and work today?” “We’re going to learn this vocabulary while clapping it out!” Brain breaks every 20–30 minutes. Why it works: Movement builds memory. Motion strengthens focus. Stillness isn't always engagement. 6. Give Anonymous Reminders Then: Remind the class without calling out specific students. Now: Use inclusive language that invites reflection. Example: “I notice some folks need a reminder about voice levels.” “Let’s all check ourselves—are we focused or distracted?” New suggestion: Use self-assessment cues: thumbs-up, sideways, or down behind the back to check in. Keeps ownership with the student. ✨ Final Thoughts This generation is different. They’re more sensitive, more aware, more expressive. Disruption isn’t always defiance. Sometimes it’s a cry for connection, a need for movement, a test of trust. As leaders, we don’t just teach reading. We set the conditions where children can think, feel, and thrive. This summer, reflect deeply. What are you willing to change so children don’t have to be changed to survive your classroom? #LavertLines™ #TeachTheBrain #DisciplineWithDignity

The "discussion" around DEI may be creating an impression that it's all about race and gender. It's not. It's any difference: region, nationality, religion, and ability are also included, with the goal of ensuring every QUALIFIED individual has an opportunity to contribute and compete regardless of their differences. That includes the neurodiverse. Internal communication is often designed for the “average” employee—but what about those who process information differently? Neurodivergent employees, including those with ADHD, autism, dyslexia, and auditory processing differences, may struggle with lengthy emails, dense text, or unclear messaging. Our typical one-size-fits-all approach to communication can leave these individuals feeling overwhelmed, disengaged, or excluded. That's problematic, given that neurodiverse employees can often focus better than "average" employees; given the opportunity, they bring unique and valuable abilities to the table. The best internal comms teams are rethinking their approach to ensure messages are clear, accessible, and inclusive for all employees. This includes: * Using plain language to make content easier to understand. * Offering multiple formats (text, video, audio, and visual aids) to accommodate different learning styles. * Breaking up dense information with bullet points, headers, and summaries to improve readability. * Leveraging AI and personalization tools to tailor content delivery based on individual preferences. * Providing alternative ways to engage, such as interactive Q&As, transcripts for videos, and visual storytelling. By embracing inclusive communication practices, organizations can foster a workplace where everyone—regardless of how they process information—feels informed, valued, and empowered. Is your organization ensuring internal communication works for everyone? How?

Words Matter, especially when it comes to students: Strategic communication is student success. In the world of higher education, strategic communication isn’t just a best practice, it’s a necessity. It is the connective tissue between departments, services, and most importantly students. The language we use in emails, on websites, in text messages, and even in hallway conversations can either build trust or create distance. When a student receives a message from their institution, they shouldn’t feel confused, anxious, or alone. They shouldn’t need a glossary to interpret it. They should feel seen, supported, and guided not processed. What this looks like in practice * Limiting acronyms and internal jargon that may be second nature to us but foreign to students * Replacing transactional tones with empathetic ones, especially in moments of stress such as financial aid holds, academic warnings, or appeals. * Anticipating where students might feel overwhelmed and proactively offering step by step guidance and reassurance. * Providing warm hand offs to real people, not just links, policies, or generic email addresses. * Offering solutions, even when the answer is “no.” It’s not just what we say; it’s how we assist students navigate next steps that matters. * And most importantly, communicating even the hardest messages with care, clarity, and respect. There is always a way to communicate with compassion. Even when the message involves denial, delay, or correction, we can lead with humanity. Students deserve transparency, but they also deserve encouragement, context, and direction. Every message is a moment of truth. A poorly worded financial aid notice, missed deadline reminder, or impersonal response can drive disconnection with the institution. But a thoughtful, student centered communication? That can change the entire trajectory of their experience. Strategic communication is student success. Let’s be intentional with our words, consistent with our support, and relentless in our mission to create welcoming, accessible, and responsive experiences for every student we serve.

In my prior job, I had a staff person that some folks found difficult to communicate with. I encouraged them to consider the cultural differences between themselves and the staff person. Communication styles vary widely across cultures. What might seem clear, direct, and respectful to one person could come across as unclear, indirect, or even blunt to another. It’s crucial to recognize that what’s "clear to you" might not be "clear to them" due to these differing cultural norms. When faced with communication challenges, I encouraged my team to consider a few things: Observe Patterns: Notice if the communication style is consistent with others from the same cultural background. Ask Open-Ended Questions: Engage in a conversation about communication preferences to better understand where the other person is coming from. Self-Reflect: Consider your own cultural biases and how they might influence your perception of others' communication styles. By taking these steps, we not only improve our communication but also strengthen our team dynamics. Instead of viewing these challenges as obstacles, we should see them as opportunities to learn, grow, and enhance our cultural competence. Creating an environment where we acknowledge and respect cultural diversity can significantly improve collaboration and foster a more inclusive workplace. Effective communication isn’t one-size-fits-all. Let’s embrace the richness that cultural differences bring to our teams and learn from each other. #Leadership #DiversityAndInclusion #CulturalCompetence #Teamwork