Enhancing Customer Experience Through Shipping

A few weeks ago, I was working with a company shipping thousands of boxes each week through UPS and FedEx. They kept paying steep surcharges they couldn’t quite explain. After a quick dive into their shipping and ops data, the culprit was clear: oversized, loosely filled boxes. They switched to a new packaging setup with right-sized boxes, sturdy walls, and well-placed padding. It was a small switch, but the results were huge. By eliminating wasted space, they slashed dimensional weight costs and avoided extra surcharges. Their parcels traveled more efficiently, reducing damage claims and speeding up delivery times. These were the main changes they made:   • Minimal empty space. This cut down on dimensional charges and kept items from shifting.   • Stackable designs. Carriers handled them faster, which lowered the risk of delay or mishaps.   • Reinforced corners. No more crumpled edges or weak spots, so damages dropped dramatically. Within a week, they were saving thousands in shipping fees. Even better, customers noticed fewer issues, which strengthened trust and repeat sales. Sometimes, a low-tech tweak can have a bigger payoff than new systems or fancy tools. If you’re shipping big volumes and battling unexpected charges or damages, consider reviewing your box designs and packing materials. A few small improvements might lead to major savings—and happier customers. Have you tested any packaging changes lately? #Packaging #Logistics #ShippingTips #Ecommerce #SupplyChain #Transportation #BusinessGrowth #UPS #FedEx #ParcelShipping

Ecom logistics is fueled by chaos. And we’ve convinced ourselves it’s just “how it is.” But here’s the truth: this industry is far too reactive. We wait for client complaints to fix operational issues. We scramble when peak season arrives instead of planning ahead. We price deals without accurate PLD data and then wonder why margins are razor thin. What's the true cost of this reactive mindset? Client churn, damaged relationships & many missed growth opportunities. How do we actually incorporate more proactivity into the day to day? Here are some of my rough ideas: 1 - Delivery Experience Alerts: Notify brands (and their customers) the moment a package encounters an issue. But go a step further and offer immediate solutions, like upgrading delayed shipments to express delivery, on your dime. 2 - Personalized reporting dashboards: Instead of sending generic KPIs, give brands actionable insights. Something like "Your shipping costs are trending up 5%. Here’s how we’ll fix it.” or "Returns for SKU #123 are unusually high. Here’s what we believe is causing it." 3 - Prepping for peak season in late Q2 By the time November rolls around, it’s too late. Offer strategic advice months in advance like inventory placement, different carrier partnerships, or do some Black Friday stress test on the operations and tech side. Proactivity isn’t about doing the basics earlier. It’s about replacing “Sorry, we’ll fix it” with “Don’t worry, we already did.” #ecommerce #logistics #shipping #3PL

Impressing customers right out of the gate isn’t the easiest thing to do nowadays… Even if you have the most amazing product, slow delivery times and high shipping costs can instantly scare customers away. If you are a brand owner you know what I'm talking about. Looking at all the abandoned carts and thinking about how much money you spent to bring a customer so far down the line, just for them to slip off. While it’s frustrating, there are ways to fix it. Before we fixed our checkout process, almost 15% of customers were abandoning the sale at the shipping page. High shipping costs and standard delivery options just weren't cutting it. We needed a straightforward and simple solution. We got a suggestion from PrettyDamnQuick to give first time customers free shipping as an extra incentive to push the conversion. This approach was designed to: Exceed customer expectations right from the start Create surprise where there’s usually extra costs Make their first experience with Obvi memorable The results? Conversion rates for first time customers increased 4.1%... With free expedited delivery, we transformed those initial friction points into moments that helped initiate a customer relationship. This hands-on #proudpartnership made sure that the new shipping option was a sustainable improvement that truly made a difference with new customers.