Web Design for E-commerce

Are you generating enough value for users net of the value to your company? Business value can only be created when you create so much value for users, that you can “tax” that value and take some for yourself as a business. If you don’t create any value for your users, then you can’t create value for your business. Ed Biden explains how to solve this in this week's guest post: Whilst there are many ways to understand what your users will value, two techniques in particular are incredibly valuable, especially if you’re working on a tight timeframe: 1. Jobs To Be Done 2. Customer Journey Mapping 𝟭. 𝗝𝗼𝗯𝘀 𝗧𝗼 𝗕𝗲 𝗗𝗼𝗻𝗲 (𝗝𝗧𝗕𝗗) “People don’t simply buy products or services, they ‘hire’ them to make progress in specific circumstances.”  – Clayton Christensen The core JTBD concept is that rather than buying a product for its features, customers “hire” a product to get a job done for them … and will ”fire” it for a better solution just as quickly. In practice, JTBD provides a series of lenses for understanding what your customers want, what progress looks like, and what they’ll pay for. This is a powerful way of understanding your users, because their needs are stable and it forces you to think from a user-centric point of view. This allows you to think about more radical solutions, and really focus on where you’re creating value. To use Jobs To Be Done to understand your customers, think through five key steps: 1. Use case – what is the outcome that people want? 2. Alternatives – what solutions are people using now? 3. Progress – where are people blocked? What does a better solution look like? 4. Value Proposition – why would they use your product over the alternatives? 5. Price – what would a customer pay for progress against this problem? 𝟮. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗽𝗽𝗶𝗻𝗴 Customer journey mapping is an effective way to visualize your customer’s experience as they try to reach one of their goals. In basic terms, a customer journey map breaks the user journey down into steps, and then for each step describes what touchpoints the customer has with your product, and how this makes them feel. The touch points are any interaction that the customer has with your company as they go through this flow: • Website and app screens • Notifications and emails • Customer service calls • Account management / sales touch points • Physically interacting with goods (e.g. Amazon), services (e.g. Airbnb) or hardware (e.g. Lime) Users’ feelings can be visualized by noting down: • What they like or feel good about at this step • What they dislike, find frustrating or confusing at this step • How they feel overall By mapping the customer’s subjective experience to the nuts and bolts of what’s going on, and then laying this out in a visual way, you can easily see where you can have the most impact, and align stakeholders on the critical problems to solve.

The psychology behind CTAs that convert: (5 lessons from billions of emails sent) Your CTA (Call-to-Action) isn’t just a button or a link. It’s the moment where all your effort pays off. But here’s the truth: Most CTAs fail because they don’t consider the psychology behind what drives someone to click. Here are 5 CTA strategies I’ve tested that consistently drive higher conversions (and why they work): 1. Make the action feel easy: Instead of: “Complete Your Registration” I tested: “Get Started in 60 Seconds” Why this works: People avoid tasks that feel time-consuming or overwhelming. A CTA that emphasizes speed and simplicity lowers resistance. 2. Use urgency to create momentum: Instead of: “Sign Up for the Sale” I tested: “Ends Tonight: Claim Your 50% Off” Why this works: A deadline taps into FOMO (fear of missing out), pushing people to act now instead of “later.” 3. Highlight a benefit, not a feature: Instead of: “Learn More” I tested: “See How We Boosted Revenue by 27%” Why this works: People don’t want to “learn”. They want outcomes. A benefit-focused CTA paints a clear picture of the value they’ll receive. 4. Be specific, not generic: Instead of: “Click Here” I tested: “Download Your Free Email Template” Why this works: Clarity builds trust. When someone knows exactly what they’ll get, they’re far more likely to click. 5. Match your CTA to their stage in the journey: Instead of: “Buy Now” on a first touchpoint I tested: “Get a Free Demo” Why this works: Asking for too much, too soon, feels pushy. Tailoring your CTA to where the customer is in their decision-making process creates a smoother path to conversion. --- The Big Lesson: Your CTA shouldn’t be an afterthought. It’s the bridge between interest and action. Small tweaks like emphasizing speed, clarity, or outcomes can make a massive difference. What’s the best-performing CTA you’ve tested? Drop it in the comments.

A client came to us frustrated. They had thousands of website visitors per day, yet their sales were flat. No matter how much they spent on ads or SEO, the revenue just wasn’t growing. The problem? Traffic isn’t the goal - conversions are. After diving into their analytics, we found several hidden conversion killers: A complicated checkout process – Too many steps and unnecessary fields were causing visitors to abandon their carts. Lack of trust signals – Customer reviews missing on cart page, unclear shipping and return policies, and missing security badges made potential buyers hesitate. Slow site speeds – A few-second delay was enough to make mobile users bounce before even seeing a product page. Weak calls to action – Generic "Buy Now" buttons weren’t compelling enough to drive action. Instead of just driving more traffic, we optimized their Conversion Rate Optimization (CRO) strategy: ✔ Simplified the checkout process - fewer clicks, faster transactions. ✔ Improved customer testimonials and trust badges for credibility. ✔ Improved page load speeds, cutting bounce rates by 30%. ✔ Revamped CTAs with urgency and clear value propositions. The result? A 28% increase in sales - without spending a dollar more on traffic. More visitors don’t mean more revenue. Better user experience and conversion-focused strategies do. Does your ecommerce site have a traffic problem - or a conversion problem? #EcommerceGrowth #CRO #DigitalMarketing #ConversionOptimization #WebsiteOptimization #AbsoluteWeb

Personalization at scale is the holy grail of ecommerce. Many brands try this, but their attempts end up feeling artificial or breaking under load. Then I saw what UnionBrands accomplished with FERMÀT. What makes their case particularly interesting is the inherent tension in their business model. With brands like Gladly Family (baby gear) and BravoMonster (luxury RC cars), they're essentially running multiple distinct businesses under one roof. Each brand serves completely different customer personas - imagine the complexity of speaking authentically to both RC car collectors and parents shopping for family-friendly gear. Here's how they approached this challenge using FERMÀT: 1. Persona-Driven Experience Architecture → Each audience segment gets its own tailored journey → The messaging adapts naturally across collector, racer, and gift-giver segments → Brand integrity remains strong while speaking to specific buyers 2. Seamless Ad-to-Cart Alignment → Seasonal offers feel authentic and contextual → Their beach-themed funnels mirror specific UGC content → The narrative flows naturally from first impression to purchase 3. PR-Driven Funnel Optimization → Press coverage leads to custom-built experiences → Publication audiences see perfectly aligned messaging → Direct attribution captures real PR impact Their results validate this approach in remarkable ways: • First week of launch: FERMÀT funnels drove 3X the revenue of their website • PR placement performance: Their collector-specific funnel hit a 14.29% conversion rate when UnCrate featured Bravomonster • Seasonal campaigns: Their beach-themed funnel achieved a 4.56 ROAS What I find most compelling is how they've reframed the personalization challenge. Instead of rebuilding their core site for every audience segment, they’re creating AI-powered FERMÀT funnels to create targeted experiences that preserve brand integrity while delivering true personalization. As Jen Johnson Latulippe, UnionBrands founder, puts it: "FERMÀT allows a smaller team to get bigger results, faster. We can create a whole shopping experience in a few hours without having to touch the website."

I think many developers don't really understand what a content security policy is. It took me a while to realize myself. In layman's terms: it's a chance for the SERVER to verify what is happening on the CLIENT. That's it! The reason we need content security policies (aka CSP's) is because of injection attacks. You may even be wondering what those really are. Well, if a hacker gains access to an admin form of your website, or finds a loophole to do something like save unvalidated text into your database... it can compromise your website's frontend-rendered code by having it execute some sort of JavaScript code which was saved to your database.. Remember that without CSP's, the SERVER cannot confirm what happens on the CLIENT. This means that any JavaScript which has been added to the page with an injection attacks will execute. If you are running a regular static-content type site, it means a hacker can deface your website with anything they want. But if you run an eCommerce site, it means that JavaScript can be inserted into your site, ...which skims customer credit card data 😲 There are a few ways a CSP can work: - Domain allowlisting -- but this only works if you 100% trust the JavaScript you are injecting into your site. If you are using a third-party or global CDN, I don't think this counts as a trusted source, because that third-party can be hacked. - CSP nonce -- the definition of nonce means "used once". This method works by having a random code being created and generated on the server, which the client must then ALSO use. This verifies that the code on the client matches what is defined on the server. And this method only works because it is "used once", meaning that a new code must be generated for _every_ single server request/response. - CSP hash -- this is the most secure method and confirms the SHA checksum matches the file/script response. To implement this, you must download the targeted file's checksum and save it in the CSP header. This allows you to use third-party scripts and servers, because if the JavaScript file fails to match the checksum defined on the server, the JavaScript won't load. Once you implement one of the CSP methods above (preferring hashes over nonces/allowlisting), you're effectively confirming that the SERVER knows exactly what's happening on the CLIENT, locking down your site's security and COMPLETELY protecting you from injection attacks (provided your SERVER access is also secure 🤪). Learn more about how CSP works with Magento at https://lnkd.in/gFq33kQk

Yesterday, an e-commerce client asked how to increase site speed without losing their marketing tracking. Here's our approach. This client is a $100M+ online retailer with a complex channel mix. Thus, they have lots of marketing pixels onsite. Our recommended approach: 1.) Remove libraries and pixels no longer needed. Audit your existing pixels and events. Disable any pixels/events that are no longer needed. Check for errors and fix any broken pixels. 2.) Tag Managers Move all 3rd party javascript (libraries/pixels) into a tag manager. Tools like GTM, Tealium, Adobe Launch benefit primarily help with data governance and standardization. However, tag managers can also minify and cache 3rd party libraries, reducing page load times. Additionally, they often have OOTB capability to set the priority (sequence) of the tags, more on this below. 3.) Server-side tagging Many ad platforms can receive events server-side vs. clientside (through javasript in the browser). Examples include Meta, Google, TikTok. This can take some of the load off the browser. There are good 3rd party tools for this, including Blotout and Elevar. Server-side tracking has the added benefit of restoring signal to the ad platforms. More conversions to the ad platform will result in better optimization and reduced ad spend. 4.) Sequencing Less-important libraries This is a biggie. If pixels aren't required for the page render, have your web-dev team defer them later in the page. This can also be done in the tag manager. Most tag managers load tags asynchronously by default. That means they load in parallel and won't block other resources from loading. Full-service performance optimization tools like Yottaa can automatically sequence the libraries and calls (very good but not cheap). In summary, I'd tackle in this order: - Remove any pixels/libraries you no longer use/need - Move all 3rd party pixels to a tag manager (GTM) - Fix broken pixels - Optimize the load order of the libraries (sequencing) - Setup server-side tracking for ad platforms if available What else would you add? #measure #digitalanalytics #marketinganalytics #ecommerce

Stop using your brand colors as-is for your charts and information design work. Your data visuals need to be branded. But, your brand colors will not work for data visualization. 1. They are not optimized for visualizing data and ensuring its comprehension. Your audience will struggle to make sense of your visuals. 2. They are not accessible for people with vision impairment or color blindness, excluding a significant portion of your audience. 3. They don't take into account semantic meaning and leave your audience confused. Colors carry implicit meanings that can distort your message. Instead, develop data visualization-specific color palettes. They can be inspired by your brand colors but can depart from your exact tints & shades: 1. Make sure you have palettes for at least categorical, sequential, and divergent data, as well as any specific use cases for your organization. 2. Optimize your palettes to prioritize accessibility for all: ensure sufficient contrast against backgrounds, between each tint/shade, and with text. 3. Document your palettes and their usage to address any potential issues on semantics and ensure ethical usage of colors. *Yes, I'm a woman, still, I hate pink*.

Great journey maps start from the intersection of user touchpoints. A customer journey map shows a customer's experiences with your organization, from when they identify a need to whether that need is met. Journey maps are often shown as straight lines with touchpoints explaining a user's challenges. start •—------------>• finish At the heart of this approach is the user, assuming that your product or service is the one they choose to use in their journey. While journey maps help explain the conceptual journey, they often give the wrong impression of how users are trying to solve their problems. In reality, users start from different places, have unique ways of understanding their problems, and often have expectations that your service can't fully meet. Our testing and user research over the years has shown how varied these problem-solving approaches can be. Building a great journey map involves identifying a constellation of touchpoints rather than a single, linear path. Users start from different points and follow various paths, making their journeys complex and varied. These paths intersect to form signals, indicating valuable touchpoints. Users interact with your product or service in many different ways. User journeys are not straightforward and involve multiple touchpoints and interactions…many of which have nothing to do with your company. Here’s how you can create valuable journeys: → Using open-ended questions and a product like Helio, identify key touchpoints, pain points, and decision-making moments within each journey. → Determine the most valuable touchpoints based on the intersection frequency and user feedback. → Create structured lists with closed answer sets and retest with multiple-choice questions to get stronger signals. → Represent these intersections as key touchpoints that indicate where users commonly interact with your product or service. → Focus on these touchpoints for further testing and optimization. Generalizing the linear flow can be practical once you have gone through this process. It helps tell the story of where users need the most support or attention, making it a helpful tool for stakeholders. Using these techniques, we’ve seen engagement nearly double on websites we support. #productdesign #productdiscovery #userresearch #uxresearch

I spent 10+ hours learning to write stronger calls to action this week. 14 concepts I plan to use: 👉 1. Call to Action vs. Call to Value A call to action is for people ready to buy - keep it as simple as possible. A call to value reminds the prospect of the great outcome they're going to get. 👉 2. Use the phrase "I want to ____" in your button or link copy. Fill in the blank with a desired outcome. THIS: "I want to grow my business" NOT: "Download it now" 👉 3. Use the word "show" THIS: "Show me outfits I'll love" NOT: "Sign up now" That's a real example where the change resulted in 123% more clicks. 👉 4. Use first person language on buttons. THIS: "I want to double my revenue" NOT: "Double your revenue" 👉 5. Think of links as a door. People don't know what's on the other side so it's scary to click. Make it less scary for them. 👉 6. Focus on ONE action. Don't compete with your own CTA by making multiple asks. 👉 7. Lead with action verbs. THIS: "Unlock your marketing potential and download our free strategy guide" NOT: "Download our guide" 👉 8. Use an "If" statement. Weave a specific problem and solution into your CTA. Example: "If you're ready to maximize your profit and grow to 50k months working part-time hours, book a call with me to discuss what next steps would look like for you." 👉 9. Avoid generic phrases. Your CTA should work even if there was no other copy around it. Don't settle for "Click here," "Download now," "Submit," etc. 👉 10. Avoid hesitant language. Be more confident than "Let me know if you want it" or "If you need me..." 👉 11. No jargon or vague language. Address a specific problem using language your target audience uses. Don't say stuff like: "If you want to live your best life and step into your full potential..." 👉 12. No negative language. THIS: "Are you ready to lose 10-25 pounds of that menopause weight?" NOT: "Are you struggling to lose weight with menopause?" 👉 13. Write your CTA before you write anything else. It gives you a north star to guide the rest of your writing. 👉 14. Make sure your CTA includes two things: ✅ Why they should act ✅ Why they should do it NOW Want more useful tips like these? This week on LinkedIn I'll share: • How I turn newsletter subscribers into buyers • A formula you can use to strengthen your niche • How I'm growing my LinkedIn following 👉 Follow me and hit the 🔔 at the top right of my profile to turn on notifications so you don't miss those posts. Thanks for your interest!

Slashed a Webflow site's load time from 6.2s to 1.8s Client's reaction: "How did you do this without rebuilding?" The secret? 5 unconventional optimizations. Here's the full breakdown 👇 The site was beautiful but slow. Killing their Google rankings. And losing mobile visitors. The unexpected culprits: → Oversized background images → Unoptimized CMS queries → Multiple font families → Heavy custom code → Nested interactions Here's exactly what we did: 1. Images: → Converted to AVIF → Added lazy loading → Removed unused assets 2. Interactions: → Combined similar ones → Used CSS where possible → Removed scroll-based triggers 3. Code cleanup: → Removed jQuery dependencies → Merged custom scripts → Minified everything The results shocked everyone: → Mobile speed: 1.8s → Core Web Vitals: All green → Mobile conversions: +27% → Bounce rate: -41% Best part? No design changes are needed. Want the same speed gains? DM "Speed Check" for a FREE performance audit. I'll show you exactly what's slowing your site. #webflow #webperf #webdesign #ux ___ Sebastian Bimbi here, your go-to Web-dev. Daily tips & behind-the-scenes. Follow for Webflow mastery. Got questions? Ask below!