Optimizing Mobile Shopping Experiences for Customers

The moment of truth in ecommerce isn't adding to cart - it's CHECKOUT. This is where your revenue is either captured or lost. With over 80% of Shopify traffic now coming from mobile devices, an optimized checkout experience is essential. Master these 20 checkout optimization tactics to boost your conversion rate: 1. Allow guest checkout (account creation can wait, but use Rivo for that) 2. Offer multiple payment options 3. Display security badges prominently (use Platter+) 4. Design for mobile FIRST 5. Minimize form fields ruthlessly 6. Show ALL costs upfront (no surprises) 7. Use clear progress indicators 8. Use one-page checkout flow (can test against multi-page, but one-page outperforms in our experience) 9. Design clear, compelling CTAs 10. Capture exit intent with smart prompts 11. Support autofill functionality 12. Optimize loading speed (critical on mobile) 13. Show visual cart reminders throughout 14. Enable "save cart" features 15. Move account creation AFTER purchase 16. Offer risk reversal/return policies 17. Make support options post-purchase clear and easy 18. Test and measure continuously 19. Add post-purchase offers (use Platter+) Checkout optimization isn't one-and-done, but you can easily improve your checkout performance by double-digit percent. Commit to making small, continuous improvements based on data that comes in.

Here's the exact reason why 70%+ of carts are abandoned and forgotten: Imagine your customer is ready to buy something online, credit card in hand, and then... · The payment process is a nightmare · Their preferred payment method isn't available · The transaction gets declined for no apparent reason Guess what happens next? Cart abandoned. Customer lost. Game over. The solution? Having a payment orchestrator. Payment orchestration allows your company to provide a smooth, seamless experience that keeps customers coming back. Here's how: 1. Simplifying the checkout: → One-click payments → Guest checkout options → Autofill features Did you know that 70.19% of carts are abandoned due to complicated checkouts? That's a lot of lost revenue. 2. Enabling multiple payment options: → Credit cards (still king in many places) → Mobile wallets (Apple Pay, Google Wallet) → Buy Now, Pay Later (BNPL) → Subscription billing Fun fact: BNPL is projected to account for 13% of global e-commerce payments by 2024. That's huge. 3. Increasing security and trust: → Advanced encryption → Tokenization → Multi-factor authentication 64% of consumers are worried about online security. Show them you've got their back. 4. Adding personalization: → Tailored recommendations → Custom discounts → Personalized payment plans McKinsey says this can deliver 5-8x ROI on marketing spend. The results our clients are seeing: · Higher conversion rates · Increased customer loyalty · Expanded market reach · Boosted revenue In the world of e-commerce, the payment experience can make or break you. It's not enough to just accept money anymore – it's about creating an experience that customers love.

In 2023, mobile users make up approx. 50%-60% of website traffic. The problem is that a lot of Shopify sites are not optimized for mobile use which reduces their conversion and increases bounce rates. Here are 6 ways to optimize your Shopify site to be more mobile-friendly 1) Minimize Images Images account for most of the downloaded bytes on your site. Compress any crucial images on the site to reduce the number of bytes that need to load. (You can do this without compromising on the quality). 2) Lazy loading To add to the first point, lazy loading is a great way to reduce any extra downloaded bytes. Make sure to allow important images to only load above the fold and allow them to be visible as the user scrolls below the fold. 3) Reduce Re-directs Reduce as many redirects as you can. Each redirect slows down the site and disrupts UX. 4) AMP Implementing accelerated mobile pages makes your site pages load faster because it strips down the HTML and uses a streamlined version of CSS. This also gives you more room for more responsive images and design without impacting site speed too much. 5) Optimized Search Engine If your site has a search engine (most do), optimize it to adjust the device screen instead of having the user adjust it to their screen. Allow for auto-suggest and ensure that the results are accurate. 6) Pop-ups (be cautious) Pop-ups are not always the best because they can impact SEO and UX. However, implementing them at the right time can be beneficial. If you do, make sure it's optimized to fit the user's device screen and doesn't overwhelm them. Prioritizing the mobile experience for your customers can improve UX and increase conversion. Your main focus should be on design considerations, performance improvements, and regular testing. Monitor your site’s performance to make sure it's fast and easy to use.