Methods To Keep Team Communication Professional Yet Friendly

Fact: The secret to being a top performer isn’t in working harder. It’s in communicating smarter. Yes. Let me elaborate: After more than 15 years in the corporate world, the biggest lesson that I’ve learned is that the way we communicate plays a pivotal role in rising the ranks. Top performers take ownership of the room. They make people feel heard, they are considerate to everyone, and they lead not just through their work, but through their language. I've spent countless hours across executives, and the one quality that I often see in them is excellent communication skills. The language we use has a profound impact on our success, and the way we’re perceived by the world. People want to work with those who set a positive, empowering tone. These are the kind of folks who sneak out the promotion right from under their most productive team members. In my experience, it’s not the hardest workers who always get ahead, it’s the ones who know how to speak with conviction, empathy, and professionalism. The best news about this? You can get better at your communication skills to become a top performer. -> Here are a few simple language changes that can make all the difference: 1/ Thank, Don’t Apologize: Instead of saying “I’m sorry for the delay,” say “Thank you for your patience.” It shifts the focus from the negative to the positive and shows appreciation. 2/ Commit to Learning, Not Admitting Ignorance: Instead of “I don’t know,” try “I will look into that and get back to you.” This demonstrates growth, accountability, and a proactive attitude. 3/ Be Grateful, Not Apologetic: Instead of “Sorry for disturbing you,” say “Thank you for your attention.” It acknowledges the other person’s time without sounding uncertain. 4/ Own Your Actions: Instead of “I didn’t mean to,” say “I take responsibility for this.” Owning your actions shows confidence and accountability, not excuses. 5/ Ask, Don’t Assume: Instead of making statements, try asking open-ended questions like, “What do you think about this?” It invites collaboration and shows respect for others' input. 6/ Focus on Solutions, Not Problems: Replace “This is a challenge” with “Here’s a potential solution.” This shifts the mindset from obstacles to opportunities and demonstrates problem-solving skills. This level of intentional communication is what sets them apart. It’s not just about delivering excellent results, it's about expressing ourselves in a way that builds confidence, respect, and rapport with your underlings, peers, and bosses. What small changes in your communication have made a big difference? #Leadership #CareerGrowth #Communication #ProfessionalDevelopment

The way you communicate impacts everything from team morale to customer loyalty. Here's how to use positive language to get the best results and what I learned by messing up a few times 👇 Boost Collaboration and Morale: ◾️ Instead of "You need to fix this," try "How can I help you improve it?" - Replace negativity with appreciation. ◾️ Replace "you need to..." with "What do you think?" - Empower your team. Increase Engagement and Productivity: ◾️ Instead of "that won't work," try "Let's brainstorm some solutions together." - Focus on solutions. ◾️ Replace "you need to get this done" with "How can I help?" or "You have my full attention." - Show your support. These are ‘Positive Phrases’ I wish my leaders used more often, but in reality, the higher up you go, the less positive feedback you get. No news is good news essentially! But if you can, use these more often: 👉 "Thank you" & "This was great!" 👉 "What do you think?" & "I value your feedback" 👉 "What could I have done better?" 👉 "You have my full attention" & "What can I do to help you?" Some people can do this naturally as natural empaths, I on the other hand had to learn this because the leadership regime I grew up in was very much COMMAND & CONTROL. It was top down, results focused only, and belittling was par for the course to rise through the ranks. So my leadership, mentorship, and influence was different than the great leaders of today who lead ‘side by side’ versus top down. So the pivot in language took time, but as I got better, I saw better results. By incorporating these phrases into your daily interactions, you can create a more engaged, productive, and positive work environment. #leadership #communication #positivity P.S. What are some other positive phrases you find effective? Share your thoughts in the comments!*

WHEN TEMPERS FLARE, YOU'RE LOCKED IN A STALEMATE, OR A MULTI MILLION DOLLAR DEAL IS ON THE LINE, EFFECTIVE COMMUNICATION IS THE KEY TO TURNING IT AROUND. The right communication framework fosters understanding, strengthens relationships, and drives powerful results within your team. Both personally and professionally, effective communication is key to successful teamwork, conflict resolution, and collaboration. From construction to finance, from fashion to family offices, my high performance clients master the skills to navigate the toughest conversations and transform them into their biggest breakthroughs. And here’s how you can do it too: 1. FRAME THE POSITIVE INTENTION: Start with shared goals. Establish a shared purpose to align your conversation positively and maintain the focus on optimal outcomes. ➡️”We both want [a positive, uplifting relationship].” “This is about us being [happier, more productive].” A positive start encourages cooperation and a safe space for communication. 2. DESCRIBE THE OBSERVABLE: Present facts without emotional interpretation. Focus on specific events or behaviors rather than feelings. ➡️ “When [specific event] happened, I saw [specific observation].” Stick to observable facts and avoid personal interpretations to keep the conversation neutral. 3. SHARE THE FEELING: Express your emotions without blame. Own your feelings without blaming others, and invite the other person to share theirs. ➡️“We both feel [emotion].” “I feel [emotion] about [situation].” Take ownership of your feelings. Express them without pointing fingers and encourage others to do the same. 4. REQUEST THEIR PERSPECTIVE: Invite input and collaboration. Ask for the other person’s perspective to gain insight into their viewpoint. ➡️“How did you see that?” “What did you observe?” Listen actively and be open to hearing the other person’s thoughts, fostering mutual understanding. 5. MAKE THE ASK WITH BENEFIT EXTENSIONS Propose mutually beneficial solutions: Offer choices that meet both parties' needs. ➡️ “If [action] occurs, we would feel [emotion] and [emotion].” “Here are two options that work for me…” Present two acceptable options to empower the other person to contribute to the solution. 6. WORK TOGETHER TO BUILD A CONSENSUS Collaborate on finding the best solution: Work together to determine the best course of action and express appreciation when a decision is made. ➡️ “I appreciate the thought you’ve put into this. I’m glad we agreed on [decision].” By applying my effective communication framework, you foster open, respectful communication that builds trust, enhances collaboration, and contributes to team success. And the great news is that you can use this both personally and professionally! I’m curious… ~When was a time that you needed this framework in your life? #future #communication #success