7 Steps to Creating Team Operating Guidelines That Actually Work (and Get Buy-In!) Struggling with team alignment? Without clear operating guidelines, teams often face confusion, miscommunication, and inconsistent expectations. But here’s the truth: rules don’t work if people don’t believe in them. The Problem: Many leaders try to impose guidelines top-down, only to see them ignored. Why? Because people support what they help create. If your team isn’t involved in defining the “how,” they won’t follow it. The Fix: Co-Create, Don’t Dictate Instead of presenting a list of rules, facilitate a process where the team defines what great collaboration looks like. When they shape the standards, they take ownership. Here’s How to Do It (In 7 Steps): 1️⃣ Start with the WHY – Open with a discussion: What does success look like for us? What makes or breaks a great team experience? People must see the need before they commit. 2️⃣ Identify Key Areas – Communication, decision-making, accountability—what matters most? Don’t overwhelm the team with too many rules. 3️⃣ Make It Real – Instead of abstract values like “respect,” define behaviors: What does respect LOOK like? How do we handle disagreements? Clarity drives action. 4️⃣ Turn Ideas Into Agreements – Get specific: “We respond to messages within 24 hours.” “We address conflicts directly before escalating them.” Avoid vague expectations. 5️⃣ Capture & Visualize – Document guidelines in a simple, accessible way (team charter, infographic, shared doc). No one follows a 10-page rulebook. 6️⃣ Model & Reinforce – Leaders must live by the guidelines. If they break them, the team will too. Call out good examples often. 7️⃣ Review & Adapt – Set a 90-day check-in. What’s working? What’s ignored? Make it a living document, not a one-time exercise. Example in Action: A tech startup struggled with unclear decision-making. After defining their “decision rights” framework together, they cut project delays by 40% and improved accountability—because everyone knew who owned what. Your Turn: Want a team that runs smoothly without micromanagement? Start the conversation. Let your team define what great collaboration looks like. 💬 Drop a comment: What’s one operating guideline that transformed your team? Let’s share and learn! ♻️ I hope you found this valuable, please share with your network. 📌As a seasoned finance and operations leader with years of experience, I am passionate about organizational leadership and developing future leaders. I am currently seeking my next opportunity and welcome connections to discuss how my expertise can add value to your organization.📈 Click "Follow" and 🔔 #Leadership #TeamSuccess #WorkplaceCulture #HighPerformanceTeams #TeamAlignment #EffectiveLeadership #LeadershipDevelopment #CoachingTips #CollaborationMatters #TeamworkMakesTheDreamWork
Creating a Communication Charter for Teams
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Summary
Creating a communication charter for teams involves collaboratively establishing clear guidelines on communication, roles, and expectations to improve collaboration, reduce conflicts, and align efforts toward shared goals.
- Define shared objectives: Work together to identify your team’s purpose, key goals, and how success is measured, ensuring everyone is on the same page.
- Establish communication norms: Agree on protocols for how, when, and where team members should communicate, including response times and appropriate channels.
- Revisit regularly: Review and adjust the charter periodically, especially after changes like new team members or project pivots, to keep it relevant and useful.
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In a time when so many companies can feel toxic, it's our responsibility in leadership to double down on team culture. I'm not talking about escape rooms and icebreakers. 🗝️ 🗺️ I'm talking about a team charter. It's not just an exercise. It's a collaborative agreement on your team's purpose, roles, goals, and how you want to treat each other. Sit down together and ask your team to answer the following questions: 𝗧𝗲𝗮𝗺 𝗣𝘂𝗿𝗽𝗼𝘀𝗲 - What is the point of what we do? - Why does it matter that we showed up today? - What value do we provide? 𝗚𝗼𝗮𝗹𝘀 𝗮𝗻𝗱 𝗢𝗯𝗷𝗲𝗰𝘁𝗶𝘃𝗲𝘀 - How do we know when we're winning - what metrics are we looking at? - Are our goals crystal clear? - Do we know how to achieve them? 𝗩𝗮𝗹𝘂𝗲𝘀 - What matters to us? - What do we want to be known for? - How do we want to treat each other? 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝘁𝗼𝗰𝗼𝗹𝘀 - What does each team member need to know? - How do we keep each other informed? - What are the expected turnaround times on emails and slack messages? - Do certain things get communicated only in certain channels? - Are after-hours messages okay? 𝗛𝗼𝘄 𝗗𝗼 𝗪𝗲 𝗠𝗮𝗸𝗲 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀? - What is decided as a group and what needs to be decided by leadership? - How do we work on strategy together? Having a sense of purpose, and a say in how you want to work together makes a HUGE difference in how people show up every day. Have you ever done this with your team?
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When I was asked to work with a team in Budapest, they were a dream on paper. 5 high performers from different functional areas each with fantastic knowledge and skills. Yet month one felt like herding cats. Meetings went off the rails. Hand-offs were missed. No one knew who owned what. That’s when we stepped back and wrote our team charter: ✔️ Shared Purpose – Why we exist, beyond our individual KPIs ✔️ Working Agreements – How we’ll meet, make decisions, and give feedback ✔️ Strengths & Needs – What each member brings and what support they require ✔️ Escalation Path – How we’ll handle conflicts or roadblocks It made a huge impact to the team's ability to work cohesively, collaborate and achieve the outcomes they were tasked to deliver. In 3 months stakeholders were sharing positive feedback about the engagement. We were hitting milestones and adapting to shifting goals. When was the last time your teams connected to align on their purpose, strengths, and ways of working? If the answer is never, now might be the time to start. Tip: Revisit your charter after any new hire or pivot. Small check-ins keep it alive and your team aligned. #TeamDynamics #Collaboration #LeadershipDevelopment #TeamCharter #LeadGrowThrive #PsychologicalSafety –– 🎯 Want to chat more about this? Let’s grab a virtual coffee! https://lnkd.in/gGJjcffw