Improving Workplace Communication

I received a two-word email reply last week: "Sounds good." I felt frustrated since I put so much effort into a detailed proposal. And their "efficient" response came across as dismissive. Was it intentional? Of course not. But it’s one of the traps of digital communication. It may take away what makes us human. No eye contact, no tone, no body language. Just words on a screen that we interpret through our biases. Three things I learned about email: Short isn't always smart. When someone sends you three paragraphs, a two-word response feels like a slap. Tone is invisible until it's not. I re-read my emails before sending and ask: "Would I want to receive this?" Most importantly: email is not for everything. I have been lately experimenting with audio messages, when appropriate, and it gives a “human touch” back 😉 When was the last time you picked up the phone (or sent an audio) instead of sending another email?

Your competence at work is judged in seconds. Even when you over-deliver, you can be underestimated. Every day, false assumptions about you are made: — Polite = Weak — Older = Not agile — A foreign accent = Less capable — Introverted =  Not a strong leader — Woman =  Softer voice, less authority It's not just unfair. It's exhausting. So the question is: How do you beat biases without changing who you are? Here’s what I recommend: 𝟭. 𝗖𝗼𝗻𝘁𝗿𝗼𝗹 𝘁𝗵𝗲 𝗻𝗮𝗿𝗿𝗮𝘁𝗶𝘃𝗲 → Speak about impact, not effort. → Articulate your value proposition. →“Here’s the problems I solve. Here's how. Here’s the result."  If no one knows what you bring to the table, they won’t invite you to it. 𝟮. 𝗩𝗶𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗶𝘀 𝗽𝗼𝘄𝗲𝗿 Silent excellence is wasted potential. → Speak up when it feels risky. → Build real not just strategic relationships. → Share insights where people are paying attention. You don’t need to be loud. You need to be seen. 𝟯. 𝗧𝘂𝗿𝗻 𝘆𝗼𝘂𝗿 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲𝘀 𝗶𝗻𝘁𝗼 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁𝗶𝗮𝘁𝗼𝗿𝘀 The traits that trigger assumptions? Those are your edge. → Introverted? That’s deep listening. → Accent? That’s global perspective. Don’t flatten yourself to fit. Distinguish yourself to lead. 𝟰. 𝗢𝘄𝗻 𝘆𝗼𝘂𝗿 𝗽𝗿𝗲𝘀𝗲𝗻𝗰𝗲 → Say “I recommend” not "I think.” → Hold eye contact. Take up space. → Act like your presence belongs (even when others haven’t caught up.) Confidence isn’t volume. It’s grounding. Bias is everywhere. But perception can be changed. Don't let other people's false assumptions define you. Do you agree? ➕ Follow Deena Priest for strategic career insights. 📌Join my newsletter to build a career grounded in progress, peace and pay.

A Whatsapp message just cost £248,000. The High Court's ruling in Jaevee Homes v Fincham [2025] serves as a wake-up call for every founder and business leader using WhatsApp for work discussions. What happened? Jaevee Homes approached contractor Steve Fincham for demolition work at a Norwich nightclub. After initial emails discussing scope and pricing, negotiations moved to WhatsApp in May 2023. The "contract-forming" messages? 💬 "Hi Ben How did you get on mate is the job mine mate" 💬 "Can you start on Monday?" 💬 Later: "Ben Are we saying it's my job mate so I can start getting organised mate" 💬 "Yes" After this WhatsApp exchange, Jaevee sent formal subcontract terms via email, assuming they could still negotiate the "real" contract. The Court ruled it was too late - the WhatsApp agreement had already been formed and was binding. Fincham completed the work, invoiced monthly, but Jaevee refused to pay, arguing no formal contract existed. An adjudicator sided with Fincham, and now the High Court has confirmed: those casual messages created a £248,000+ legal obligation. The Court's finding: These informal messages contained all essential elements of a binding contract - offer, acceptance, consideration, and intention to create legal relations. What this means for your business: ✅ Audit your team's messaging practices - Review how sales teams, project managers, and executives use WhatsApp, Slack, Teams for client communications ✅ Implement clear messaging policies - Require disclaimers like "subject to formal written agreement" or "this is just a preliminary discussion" for any commercial conversations ✅ Train your teams on the risks - Help everyone understand that tone and informality don't determine legal consequences - intent and content do ✅ Create safe communication channels - Establish clear protocols for when discussions should move from informal messaging to formal documentation ✅ Be especially careful with confirmations - Phrases like "it's a deal," "you've got the job," or "let's do it" can be legally binding, even in casual contexts The broader implication: This isn't just about WhatsApp. English courts focus on substance over form. Whether it's Slack, email, or even verbal agreements, if you demonstrate intent to be bound, you likely are. Bottom line, in English law, informality won't protect you. A casual "yes" can create the same legal obligations as a 50-page contract. Time to review those chat policies? 📱⚖️

“We bought SAP to run our business… not to learn SAP.” That one line from a CFO changed everything for me. And it stuck with me — because I’ve seen it play out in too many projects. 👉 Consultants walk into workshops ready to show off system flows, app tiles, and “standard best practices.” 👉 Business users sit through the walkthroughs politely… while silently wondering “what does any of this have to do with how we actually work?” They don't need to learn how SAP works. They need to understand how SAP supports their business. And that’s where the disconnect happens. We assume nodding means understanding. We assume silence means agreement. But by the time UAT hits, that confusion shows up as frustration. If you're aiming to become a truly sought-after SAP consultant, here's your superpower: 🧠 Learn their business like it’s your own. 🗣️ Speak in their language, not SAP lingo. 🪞Reflect processes back to them in simple terms, not system jargon. 💬 Make them feel heard and empowered, not trained. The best consultants don’t impress with complexity. They build trust with clarity. Next time you walk into a meeting, ask yourself: “How can I run this conversation differently?” Your job isn’t to get the business to fit SAP. It’s to shape SAP around the business. Let’s raise the standard. 💬 What’s the best (or worst) business workshop you’ve been part of? Drop it in the comments — I’d love to hear real-world stories. #SAP #S4HANA #ASAR4SAP #TeamASAR #SAPConsulting #BusinessTransformation #ERPProjects #SpeakBusiness #DigitalTransformation #SAPExperts #UAT #ASARDigital

You're too outspoken." "You should be more likable." "You're coming off as aggressive." Sound familiar? Women in the workplace hear these phrases far too often. These comments, whether subtle or overt, are attempts to silence women and limit our potential. From being talked over in meetings to being passed over for leadership roles, or even labeled as "too emotional" or "too aggressive," the message is clear: shrink yourself to fit in. But here’s the truth: If your voice didn’t have power, no one would care to silence it. Playing small has never changed the world. So remember to never allow anyone to dismiss your confidence as arrogance. There’s a difference: 👉Confidence is knowing your worth and owning your expertise. 👉Arrogance dismisses others. Too often, women are made to believe their confidence is arrogance to keep them small. Don’t fall for it. So, what can we do differently? 👉Speak up—even when it feels uncomfortable. 👉Take space—your presence is invaluable. 👉Advocate for yourself—promotions, raises, and opportunities don’t just come; they’re claimed. 👉Support other women—amplify each other's voices.

Here's a step-by-step to drastically reduce the deluge of emails between you and your clients/internal team. An absolute GAMECHANGER 👇 Enter: The Collaboration Doc 👏 I’ve stolen this idea from Cal Newport’s podcast Deep Questions. I immediately implemented it with my own clients and they LOVE it. Fundamentally, most people don’t need a response *right now* – they just need to be safe in the knowledge that everything is being taken care of. So all the Collaborative Doc is is a very clean, clearly outlined document that you and your clients and/or your internal teams can use asynchronously to reduce overhead tax. Overhead tax is all the unnecessary (and exhausting) meetings and emails flying back and forth that surround a project. Here’s how to drastically reduce your overhead tax immediately: Step 1: Create a shared document This could be in Notion, Google Docs, Word or whatever works best for you and your client. Make sure your privacy settings are all correct. Step 2: Make it incredibly easy to navigate I have mine split into: 📆 Key Details 📝 Meeting Notes 🧠 Brain Dump Within Brain Dump I’ve further split that into all the key stakeholders so they know exactly where to put their notes. Break this down however you want. They key is that it's all clear and formatted, it looks nice, but it's not overworked. This should be as bare bones as possible. Step 3: Agree a cadence The point here is to reassure your client that you will absolutely refer to their notes. If you have a weekly Wednesday meeting for example, say that you will check all notes first thing on a Tuesday. They can be confident that nothing will go un-reviewed and anything that needs to be actioned before the meeting will be. Meanwhile, you get to be clearer on when you work on each client/project, as everyone has a set cadence. Step 4: Be religious about your collaborative documents This only works if your client has absolute trust that you will keep the document updated and reviewed. Do not let anything slip! WHY THIS WORKS Instead of emailing back and forth, clients put any questions, ideas, notes etc into this one, living document. It helps you to whittle communication down to the essential, increasing the value of your work, your time and the experience your client has (remember it's reducing overhead tax for them, too!) I've done the above example for working with a client, but it works just as well for internal teams, too. It gives everyone more time as people know that things are documented and will be picked up, so there's no need to just fire little things off on slack unless they're actually needed there and then. For both groups, streamlining like this means that you can save time and energy for when a response really is needed right away. Simple, I know, but honestly SUCH a winner. Do you do this already? What problems do you foresee and how would you tweak it?

Stop apologizing for everything! Own your space with confidence instead: We apologize 8-15 times daily according to studies. Even when we’ve done nothing wrong. ➟ "Sorry, we're fully booked today." ➟ "Sorry, I don't have that info." ➟ "Sorry, I missed your call." ➟ "Sorry for the confusion." ➟ "Sorry, I wasn't clear." Does it make a difference? Does it fix the issue? Hardly! A genuine apology can be a kind gesture.  But over-apologizing only weakens your power. It might: ↳ Question your intent ↳ Make you seem submissive ↳ Create self-doubt and insecurity ↳ Make your appear less professional ↳ Undermine your authority or leadership Each apology chips away at your influence. Here’s how to take responsibility and build authority instead: 1. When following up ❌ "Sorry to bother you again" lowers your purpose ✅ "I'm following up on..." ↳ Confidently state your intent 2. When asking for help ❌ "Sorry to ask, but..." portrays you as a burden ✅ "Would you be able to..." ↳ Treat requests as part of normal professional exchange 3. After receiving feedback ❌ "Sorry I didn't do better" focuses on past failure ✅ "Thank you for the feedback. Here's my plan..." ↳ Demonstrate growth and professionalism 4. During disagreement ❌ "Sorry, I disagree" weakens your stance ✅ "I see it differently..." ↳ Confidently share your perspective 5. Before sharing an opinion ❌ "Sorry, but I think..." undercuts your insight ✅ "In my experience..." ↳ Position you as an expert, not an outsider 6. When saying no ❌ "Sorry, I can't" sounds like you're at fault ✅ "This doesn't work with my schedule" ↳ Set boundaries with clarity 7. After success ❌ "Sorry for bragging, but..." diminishes achievement ✅ "I'm excited to share..." ↳ Own your wins proudly 8. When seeking clarity ❌ "Sorry, I don't understand" feels unqualified ✅ "Could you elaborate on that?" ↳ Show you're engaged and want to understand 9. When interrupted ❌ "Sorry, you go ahead" gives up your space ✅ "Let me finish this thought quickly" ↳ Protect your communication space 10. During technical issues ❌ "Sorry about my connection" takes on unnecessary blame ✅ "Let me fix this connection quickly" ↳ Show ownership and solution-focus 11. When you're late ❌ "Sorry I'm late" weakens your entrance ✅ "Thank you for your patience" ↳ Show gratitude and respects their time The key is not avoiding responsibility. You don’t have to be rude. Own your presence with power. And choose your words wisely. What's your go-to phrase instead of sorry? Let me know in the comments ⬇️ ♻️ Share this with someone who apologizes too much. ➕ Follow Mike Leber for more.

I was shadowing a coaching client in her leadership meeting when I watched this brilliant woman apologize six times in 30 minutes. 1. “Sorry, this might be off-topic, but..." 2. “I'm could be wrong, but what if we..." 3. “Sorry again, I know we're running short on time..." 4. “I don't want to step on anyone's toes, but..." 5. “This is just my opinion, but..." 6. “Sorry if I'm being too pushy..." Her ideas? They were game-changing. Every single one. Here's what I've learned after decades of coaching women leaders: Women are masterful at reading the room and keeping everyone comfortable. It's a superpower. But when we consistently prioritize others' comfort over our own voice, we rob ourselves, and our teams, of our full contribution. The alternative isn't to become aggressive or dismissive. It's to practice “gracious assertion": • Replace "Sorry to interrupt" with "I'd like to add to that" • Replace "This might be stupid, but..." with "Here's another perspective" • Replace "I hope this makes sense" with "Let me know what questions you have" • Replace "I don't want to step on toes" with "I have a different approach" • Replace "This is just my opinion" with "Based on my experience" • Replace "Sorry if I'm being pushy" with "I feel strongly about this because" But how do you know if you're hitting the right note? Ask yourself these three questions: • Am I stating my needs clearly while respecting others' perspectives? (Assertive) • Am I dismissing others' input or bulldozing through objections? (Aggressive) • Am I hinting at what I want instead of directly asking for it? (Passive-aggressive) You can be considerate AND confident. You can make space for others AND take up space yourself. Your comfort matters too. Your voice matters too. Your ideas matter too. And most importantly, YOU matter. @she.shines.inc #Womenleaders #Confidence #selfadvocacy

Using exclusionary language isn’t just about offending others; research has made its harmful effects clear. To create a truly inclusive culture, it’s critical that you take a hard look at how people in all areas of your company are using language. The authors present four ways you as leader can encourage the use of inclusive language in your company. First, make sure your recruiters and hiring managers slow down and pay attention to the language they use when drafting job postings, with an eye toward removing non-neutral terms. Second, create a list of words that are forbidden in product development. Third, pair internal company guidance that includes practical, accessible tips that can be put into immediate action (for example, an inclusive vocabulary reference guide) with straightforward tools, such as the “inclusive language” feature available in Microsoft Office, which suggests neutral alternatives to biased language used in professional communications. Finally, choose ambassadors who are highly visible in the company to support your inclusive language initiatives. #diversity #equity #inclusion

As International Women’s Day nears, we’ll see the usual corporate gestures—empowerment panels, social media campaigns, and carefully curated success stories. But let’s be honest: these feel-good initiatives rarely change what actually holds women back at work on the daily basis. Instead, I suggest focusing on something concrete, something I’ve seen have the biggest impact in my work with teams: the unspoken dynamics that shape psychological safety. 🚨Because psychological safety is not the same for everyone. Psychological safety is often defined as a shared belief that one can take risks without fear of negative consequences. But let’s unpack that—who actually feels safe enough to take those risks? 🔹 Speaking up costs more for women Confidence isn’t the issue—consequences are. Women learn early that being too direct can backfire. Assertiveness can be read as aggression, while careful phrasing can make them seem uncertain. Over time, this calculation becomes second nature: Is this worth the risk? 🔹 Mistakes are stickier When men fail, it’s seen as part of leadership growth. When women fail, it often reinforces lingering doubts about their competence. This means that women aren’t more risk-averse by nature—they’re just more aware of the cost. 🔹 Inclusion isn’t just about presence Being at the table doesn’t mean having an equal voice. Women often find themselves in a credibility loop—having to repeatedly prove their expertise before their ideas carry weight. Meanwhile, those who fit the traditional leadership mold are often trusted by default. 🔹 Emotional labor is the silent career detour Women in teams do an extraordinary amount of behind-the-scenes work—mediating conflicts, softening feedback, ensuring inclusion. The problem? This work isn’t visible in performance reviews or leadership selection criteria. It’s expected, but not rewarded. What companies can do beyond IWD symbolism: ✅ Stop measuring "confidence"—start measuring credibility gaps If some team members always need to “prove it” while others are trusted instantly, you have a credibility gap, not a confidence issue. Fix how ideas get heard, not how women present them. ✅ Make failure a learning moment for everyone Audit how mistakes are handled in your team. Are men encouraged to take bold moves while women are advised to be more careful? Change the narrative around risk. ✅ Track & reward emotional labor If women are consistently mentoring, resolving conflicts, or ensuring inclusion, this isn’t just “being helpful”—it’s leadership. Make it visible, valued, and part of promotion criteria. 💥 This IWD, let’s skip the celebration and start the correction. If your company is serious about making psychological safety equal for everyone, let’s do the real work. 📅 I’m now booking IWD sessions focused on improving team dynamics and creating workplaces where women don’t just survive, but thrive. Book your spot and let’s turn good intentions into lasting impact.