UX Researcher @ Perceptual User Experience Lab | Human-AI Interaction Researcher @ University of Arkansas at Little Rock
Clear communication of research findings is one of the most overlooked skills in UX and human factors work. It’s one thing to run a solid study or analyze meaningful data. It’s another to present that information in a way that your audience actually understands - and cares about. The truth is, most charts fall short. They either say too much, trying to squeeze in every detail, or they say too little and leave people wondering what they’re supposed to take away. In both cases, the message gets lost. And when you're working with stakeholders, product teams, or executives, that disconnect can mean missed opportunities or poor decisions. Drawing from some of the key ideas in Storytelling with Data: A Data Visualization Guide for Business Professionals by Cole Nussbaumer Knaflic, I’ve been focusing more on what it takes to make a chart actually work. It starts with thinking less like an analyst and more like a communicator. One small but powerful shift is in how we title our visuals. A label like “Sales by Month” doesn’t help much. But a title like “Sales Dropped Sharply After Q2 Campaign” points people directly to the story. That’s the difference between describing data and communicating an insight. Another important piece is designing visuals that prioritize clarity. Not every chart needs five colors or a complex legend. In fact, color works best when it’s used sparingly, to highlight what matters. Likewise, charts packed with gridlines, borders, and extra labels often feel more technical than informative. Simplifying them not only improves readability - it also sharpens the message. It also helps to think ahead to the question your visual is answering. Is it showing change? Comparison? A trend? Knowing that upfront lets you choose the right format, the right focus, and the right amount of detail. In the examples I’ve shared here, you’ll see some common before-and-after chart revisions that demonstrate these ideas in action. They’re simple changes, but they make a real difference. These techniques apply across many research workflows - from usability tests and survey reports to concept feedback and final presentations. If your chart needs a walkthrough to make sense, it’s probably not working as well as it could. These small adjustments are about helping people see what’s important and understand what it means - without needing a data dictionary or a deep dive.