How To Build Trust Through Project Communication

Your words shape the air people work in. I’ve been in enough rooms to know, it’s not the policies that make or break a culture. It’s the everyday language leaders use without thinking. One sentence. Said the wrong way. Can shut somebody down. And one sentence, said with intention? That’s the kind of thing people remember years later. Toxic vs. Empowering communication, with real alternatives that create trust, not fear: ❌ "This is how we’ve always done it, don’t question it." ✅ "If you have ideas to improve this, let me know." → Innovation thrives where curiosity is welcomed. ❌ "I don’t care how you feel; I need results." ✅ "Your well-being matters. What challenges are you facing?" → Results don’t come at the cost of people. Sustainable performance starts with empathy. ❌ "Why weren’t you available?" ✅ "I respect your time off. Let’s plan to connect during work hours." → Respecting boundaries builds a culture of trust. ❌ "I thought you would do a better job." ✅ "This is a great start. Here’s an idea to make it even better." → Feedback should lift, not crush. ❌ "You should know this by now." ✅ "What questions do you have?" → Curiosity should be encouraged, not punished. ❌ "I don’t pay you to think; just do as I tell you." ✅ "Your insights and perspectives matter." → Smart teams are built on shared thinking, not dictatorship. ❌ "I need to know exactly what you're working on at all times." ✅ "You decide how the work gets done-I trust you." → Micromanagement kills morale. Autonomy drives ownership. ❌ "I don’t have time for your excuses." ✅ "What’s causing setbacks? Let’s find a solution together." → Accountability without blame is the secret to real progress. ❌ "If you can’t handle the pressure, this might not be the job for you." ✅ "How can I support you?" → Strong leaders lift people up when they’re overwhelmed, not push them out. ❌ "You are lucky to have this job." ✅ "Your contributions make a real difference. Thank you." → Gratitude > threats. Always. If you’re leading people, even if it’s just one person check your language. That’s where the work starts. Start by listening to how you show up when things are messy, rushed, or tense. Because that’s what they remember. Every time. ♻️ Repost this if you believe leadership is built in the small moments. 🔔 Follow me Armers Moncure for communication that builds trust, not fear.

Surprise missed deadlines are a major headache.  They disrupt workflows, create unnecessary stress, and leave everyone scrambling to catch up. But what if there was a better way? When you miss a deadline, it hurts your reputation and credibility. You can avoid this through 𝐩𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧. By letting your manager know about potential roadblocks as soon as you know about them, you become a problem-solver, not a problem creator. This not only reduces stress for everyone involved, but also builds trust and strengthens your professional presence. As the former Head of Editorial at Prezi, here are three strategies my team members used that I appreciated so much: ✅ Flag potential delays early. It benefited the whole team when I got alerted about a roadblock ahead of time. This gave everyone time to adjust, discuss solutions, and minimize the negative impact. ✅ Be specific and be clear. Be upfront about the situation and the impact it might have on the deadline.  ✅ Offer solutions and not just excuses. Coming to your manager with a plan demonstrates responsibility and initiative.  This could involve suggesting an extension, proposing a revised deliverable, or outlining how you plan to catch up. You can save this script for future use: "𝘏𝘪 [𝘔𝘢𝘯𝘢𝘨𝘦𝘳 𝘕𝘢𝘮𝘦], 𝘐'𝘮 𝘳𝘦𝘢𝘤𝘩𝘪𝘯𝘨 𝘰𝘶𝘵 𝘣𝘦𝘤𝘢𝘶𝘴𝘦 𝘐'𝘮 𝘦𝘯𝘤𝘰𝘶𝘯𝘵𝘦𝘳𝘪𝘯𝘨/foresee 𝘢 𝘥𝘦𝘭𝘢𝘺 𝘸𝘪𝘵𝘩 𝘗𝘳𝘰𝘫𝘦𝘤𝘵 𝘈.  𝘋𝘶𝘦 𝘵𝘰 𝘙𝘦𝘢𝘴𝘰𝘯 𝘟, 𝘐 𝘮𝘪𝘨𝘩𝘵 𝘯𝘰𝘵 𝘮𝘦𝘦𝘵 𝘵𝘩𝘦 𝘰𝘳𝘪𝘨𝘪𝘯𝘢𝘭 𝘥𝘦𝘢𝘥𝘭𝘪𝘯𝘦 𝘰𝘧 [𝘋𝘢𝘵𝘦]. 𝘐'𝘷𝘦 𝘦𝘹𝘱𝘭𝘰𝘳𝘦𝘥 𝘢𝘭𝘵𝘦𝘳𝘯𝘢𝘵𝘪𝘷𝘦 𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴, 𝘢𝘯𝘥 𝘐 𝘱𝘳𝘰𝘱𝘰𝘴𝘦 𝘚𝘰𝘭𝘶𝘵𝘪𝘰𝘯 𝘠.  𝘗𝘭𝘦𝘢𝘴𝘦 𝘭𝘦𝘵 𝘮𝘦 𝘬𝘯𝘰𝘸 𝘺𝘰𝘶𝘳 𝘵𝘩𝘰𝘶𝘨𝘩𝘵𝘴." Proactive communication is a win-win. Managers appreciate the heads-up and can adjust accordingly. You avoid the last-minute scramble and maintain trust with your team. Remember that all these tips don’t just apply to big projects! The same principles apply to smaller tasks as well. Building this communication habit will put you ahead of the game — and impact your presence in terms of how your colleagues see you. 💬 How do you communicate missed deadlines in advance? Let’s exchange tactics in the comments! #ExecutivePresence #Communication #ProfessionalPresence #WorkplaceTips

86% of executives believe employee trust is soaring. (Yet only 67% of employees actually trust their leaders.) I remember confidently walking into our quarterly review. Our metrics were up. Our strategy was clear. I thought trust was high. I was wrong. Here's what was really happening: → Top talent quietly updating their LinkedIn. → Real feedback staying buried in private chats. → Innovation dying in "yes" meetings. → Engagement surveys hiding hard truths. After losing three star employees in one month, I realized: Trust isn't built in fancy workshops or team events. It's cultivated through consistent moments that matter. 10 science-backed trust builders that transformed my team: (And won us an award!): 1/ Kill Information Hoarding (It's Hurting You) ↳ 85% trust transparent communicators. ↳ WHY: In the absence of clarity, fear fills the gap. ↳ HOW: Share board meeting notes company-wide. ↳ Pro Tip: Share bad news faster than good news. 2/ Own Your Mistakes (Like Your Career Depends On It) ↳ Leaders who admit errors gain 4x more trust. ↳ WHY: Perfect leaders are feared, not trusted. ↳ HOW: Share mistakes in weekly all-hands. ↳ Pro Tip: Add what you learned and your fix. 3/ Master Active Listening (Beyond The Basics) ↳ 62% trust leaders who truly hear them. ↳ WHY: Everyone knows fake listening from real attention. ↳ HOW: Block "listening hours." No phone, no laptop. ↳ Pro Tip: Summarize what you heard before responding. 4/ Show Real Empathy (It's A Skill, Not A Trait) ↳ 76% trust leaders who understand their challenges. ↳ WHY: People don't care what you know until they know you care. ↳ HOW: Start meetings with "What's challenging you?." ↳ Pro Tip: Follow up on personal matters they share. 5/ Invest In Their Growth (Play The Long Game) ↳ 70% trust leaders who develop their people. ↳ WHY: Investment in them is an investment in trust. ↳ HOW: Give every team member a growth budget. ↳ Pro Tip: Help them grow, even if they might leave. The Results? Our trust scores jumped 43% in six months. Retention hit an all-time high. Real conversations replaced surface-level meetings. Your Next Move: 1. Pick ONE trust builder. 2. Practice it for 7 days. 3. Come back and share what changed. Remember: In a world of AI and automation, trust is your ultimate competitive advantage. ↓ Which trust builder will you start with? Share below. ♻️ Share this with a leader who needs this wake-up call 🔔 Follow me (@Loren) for more evidence-based leadership insights [Sources: HBR, Forbes, Gallup]