Change Management Essentials For New Product Strategies

Most companies suck at launching products. They’re like Alice in Wonderland — chasing shiny objects and getting lost along the way. Here’s the 11-step process we perfected after 25 years of product launches (in a collaboration with Jason Oakley): 1. Competitive Research The key to great strategy is to look externally. Take notes on competitor's features and how they grow. Build a database so you can counter-position appropriately. 2. Segmentation A launch aimed at “everyone” will miss everyone. Instead, build a laser-focused Ideal Customer Profile (ICP). Follow this chain of thought: What are they craving? → What frustrates them daily? → What job are they trying to accomplish? 3. Pricing & Packaging Even the smallest feature can have a ripple effect on your pricing and packaging. Don’t wait until launch week to figure this out. Before launching, assess things like: Will this be a paid feature or free? Who will get access? What’s the plan for feature gating? 4. Positioning Now it’s time to craft a message that resonates. Speak to their deeper desires, not just their immediate problems. Communicate the outcome your product delivers and why you’re different from the rest. 5. Assemble Your Launch Team You can’t do it alone, and you shouldn’t. A successful launch involves stakeholders across the company. Use the RACI framework to assign clear roles. 6. Clear Objectives Too many teams dive into a launch without defined goals. And that’s why they miss the mark. Set clear objectives and key results. 7. Distribution Channels Many teams fall into the trap of trying to be everywhere; LinkedIn, email, ads, you name it. Reality check: Most startups only have 1-2 effective distribution channels. Find yours and double down on it. 8. Launch Milestones Planning your entire launch around individual tasks will overwhelm you. Instead, focus on major milestones and build a work-back plan. Some key milestones to include: Early access launch → Customer launch → Kickoff meeting. 9. Bill of Materials Your Bill of Materials is the content engine of your launch. Focus on: → Writing the message they want to hear → Designing visuals that captivate and appeal to them → Creating email sequences tailored to every user flow 10. Sales & Customer Success Teams Too many launches fail because these teams are looped in at the last minute. Enable them early with a messaging deck, internal FAQs, and demo materials... And they’ll become powerful advocates for your product. 11. Launch Day Make sure everything is launched smoothly and on time. If you achieve early wins, be the first to celebrate them and rally the team. And don’t forget to keep pushing the momentum forward. There's much more in the deep dive: https://lnkd.in/eB7s6umA If you don't plan your launches, even the best products will fail.

Here’s a hard truth about new product introduction in the FMCG space: less than 20% of new product briefs actually end up on supermarket shelves. After over a decade in the CPG industry and founding GrowinCo in 2019, I’ve seen this pattern play out again and again. We’ve reviewed over 1,000 product launch briefs, and the numbers don’t lie—70-80% of new product ideas never make it to market (without GrowinCo this rate is somewhere from 80-90% mortality). Why does this happen? Here’s what I’ve learned: 1. The Numbers Don’t Add Up: Unrealistic P&L targets or financial expectations can kill a project before it even gets off the ground. 2. The Tech Isn’t There: Marketing identifies a demand, but the technology or sourcing capabilities just don’t exist—or importing becomes too expensive. 3. Priorities Shift: The longer a project takes, the more likely it is to get deprioritized. Consumer preferences change, competitors move faster, and internal focus shifts. 4. Supplier Issues: Relying on a single supplier is risky. If they fail quality checks or due diligence, the project stalls—or worse, gets scrapped entirely. So, how do we fix this? 1. Do The Homework: Before engaging suppliers, invest in a market intelligence report. Use data from platforms like Mintel, Kantar, and Nielsen, and check quality certifications (FSSC22000, SQF, BRCGS, IFS) to ensure the product is viable. This saves time, money, and your reputation. 2. Move Fast: Speed is everything. Partner with external experts to streamline processes and keep the project moving forward. 3. Diversify Suppliers: Always have a backup plan. Prospect 3-5 suppliers and conduct thorough assessments to avoid last-minute disasters. What’s been your biggest challenge in launching a new product? I’ve made it my mission to help brands navigate these challenges and turn ideas into successful launches. It’s not easy, but with the right approach, we can change the odds.

A lot of product marketers are told to “own the launch.” But what that really ends up looking like is a glorified checklist. This is a problem. A good product launch is a strategic GTM motion that builds internal alignment, drives external clarity, and supports real business goals. And recently, Natalie Marcotullio from Navattic shared a great launch, when they rolled out Launchpad, so I want to use it to walk you through what this looks like in practice. Here’s the 5-part launch framework I coach clients on, and how it played out for this example: 1️⃣ Strategic readiness This is the part most teams skip. Everyone’s eager to “go live,” but you’d be shocked at how many can’t answer basic questions like: --> Who is this product for? --> Why are we launching it now? --> What’s the pain point we’re solving, and how do we know? This can happen a lot when PMs are under pressure to launch sooner before the product is ready (and are sucked into the build trap). What Navattic did: In Q4 and Q1, a small group of co-founders and sales reps quietly built and validated Launchpad. While marketing was not involved here, the product side ensured that this step was done. 2️⃣ Positioning & messaging Great messaging starts from the synthesis of real insights… and then ties a human story to it. What Navattic did: Natali pulled real call recordings, identified patterns, and built messaging around them. She also interviewed Navattic’s CEO about his time as an SE, grounding the narrative in the emotional reality of the demo treadmill Launchpad is designed to solve. 3️⃣ External promotion strategy Promotion should be treated as a marketing campaign, not a to-do list. Start with a clear theme or big idea. Then choose your channels and sequence intentionally based on how your audience actually buys. What Navattic did: In Q2, they quietly added Launchpad to the pricing page and iterated the copy 3–4 times. They ran lead gen through high-intent channels like SE conferences, LinkedIn, Google, and even AEO (ChatGPT and Perplexity). When launch day came, they focused on channels that mattered, like their trusted advisors and loyal customers who love them. 4️⃣ Internal enablement This is the final (and often most overlooked) step: making sure everyone inside the company understands the story and can retell it, through both documentation and training. What Navattic did: Natalie enabled everyone early: field teams, partners, even advisors. I got a detailed launch brief two weeks in advance, so I had the full context to speak confidently to my network. 5️⃣ Communications  Of course, a good launch also requires great communication and coordination throughout the entire process. Check out the post on this in the comments. ---- Ultimately, the key takeaway is that a great launch is STRATEGY-focused, not just tactical. ❓ What's the most important thing for you when launching major products? #productmarketing #launch #gtm #advising #coaching