Communicating Change Effectively to Foster Innovation

Too many organizations treat transformation as something to be done to their people. Rather than something their people are part of. This subtle difference matters a lot. In my experience, the most powerful shift comes when people start feeling like they belong to the change. How do you get there? → Clearly communicate the why behind every shift. People need purpose, not just direction. → Give teams a genuine voice. Let them shape the path, not just follow it. → Build ownership at every level. Empower leaders and frontline teams alike to champion and steer the change. When change is co-created, people become ambassadors, not obstacles. They feel seen. Heard. Included. That’s how you turn a top-down mandate into a shared movement.

I keep returning to Damon Centola’s research on how #change spreads. Not because it’s clever. Because it’s true. Centola found that change doesn’t move like information. You can’t push it through announcements or clever messaging. It spreads through behavior, #trust, and networks. He calls it complex contagion, and it tracks with what I see inside organizations every day. People don’t change because someone at the top says so. They change when they see people they trust doing something new. Then they see it again. Then maybe one more time. That’s when it starts to feel real. That’s when it moves. Here’s what Centola’s research shows actually makes change stick: - Multiple exposures. Once isn’t enough. People need to encounter the new behavior several times from different people. - Trusted messengers. It’s not about role or rank. It’s about credibility in the day-to-day. - Strong ties. Close, high-trust relationships are where change actually moves. - Visible behavior. People need to see it being done, not just hear about it. - Reinforcement over time. Real change takes repetition. One wave won’t do it. This flips most #ChangeManagement upside down. It’s not about the rollout or coms plan. It’s about reinforcing new behaviors inside the real social structure of the organization. So, if you are a part of change, ask your team and self: 1. Who are the people others watch? 2. Where are the trusted connections? 3. Is the behavior visible and repeated? 4. Are you designing for reinforcement or just awareness? Change isn’t a #communication problem. It’s a network pattern. That’s the shift. That’s the work. And that’s what I help teams build.

Some executives inspire action. Others get ignored. Why? Because facts fade. Stories stick. After a 1-minute pitch, Stanford research found: ⟶ 5% recalled a statistic ⟶ 63% remembered the stories Here’s how storytelling can reshape your career: Too often, leaders default to data dumps: ⟶ Dense board decks ⟶ Endless bullet points in team updates ⟶ Info overload in all-hands meetings The result? Information is shared—impact is lost. After a career in corporate communications, I know firsthand how storytelling makes the message stick. Here are four ways to bring your messages to life with narrative: 🟡 Board Meetings ⟶ Don’t just share quarterly results—frame them as a journey: What challenge did you overcome? What shifted? ⟶ When outlining strategy, position it as the next chapter in a larger story. People engage with progress they can visualize. 🟡 Team Communications ⟶ Go beyond status updates—share moments of resilience, creativity, or lessons learned. ⟶ Instead of reciting company values, illustrate them with real team examples that people remember. 🟡 Customer Presentations ⟶ Open with a real customer journey: their pain point, your partnership, and the change they experienced. ⟶ Before/after stories make transformation tangible—more than any stat ever could. 🟡 Change Management ⟶ Paint a picture of the future state so people see themselves in it—not just the steps to get there. ⟶ Share your own experience navigating change to build empathy and trust. ↓ ↓ Want to start? 1/ Look for the human impact inside your metrics 2/ Use a simple structure: beginning, conflict, resolution 3/ Practice with small stories—in meetings, Slack, or 1:1s 4/ Always end with a clear shift or takeaway Facts inform, but stories move people. Try adding one story to your next presentation using these ideas—then watch what changes. P.S. Have you used any of these approaches already? I’d love to hear what worked. ♻ Repost to help your network lead with more story. (Research: Jennifer Aaker, Stanford GSB)

The Hidden Rules of Change Communication: Why Most Organizations Get It Wrong After observing dozens of transformations, I've discovered a hard truth: Great strategy with poor communication, Is the perfect formula for failure. Here are the 5 Golden Rules that separate Successful transformations from the failures: 1. Start With WHY Begin all change communication with purpose, not process. ✅ Create a compelling story that connects to both organizational mission and personal growth. 2. Maintain Message Consistency Ensure core messages remain consistent across all channels and leaders. ✅ Develop a central message platform and create communication toolkits that keep everyone aligned. 3. Create Two-Way Dialogue Make listening as important as telling. ✅ Establish multiple feedback channels and visibly respond to input received. 4. Visualize the Journey Make change visible and tangible through visual communication. ✅ Create visual roadmaps and progress dashboards that make the abstract concrete. 5. Communicate With Radical Honesty Build trust through transparent communication, even when challenging. ✅ Address concerns directly and create safe environments for difficult conversations. Communication isn't just about transferring information. It's the operating system for successful transformations. Which rule do you find most challenging to implement?

Want to know what a leader really believes about change? Look at their communication plan. After leading organizational changes ...systems, updated processes, training rollouts, I've noticed something: The way leaders communicate during change reveals what they actually believe about people. A one-and-done announcement? ↳You believe change happens through information transfer. Monthly updates with no feedback loops? ↳You see change as something done to people, not with them. Skipping the "why" and jumping to the "how"? ↳You assume people will trust your judgment without context. No room for questions or concerns? ↳You view resistance as defiance rather than valuable data. The most successful leaders flip this script. They design communication plans that assume people are smart, capable, and eager to contribute. That's why I've become such a fan of the ADKAR model. It doesn't treat communication as an afterthought. It makes it the central mechanism that drives every stage: --Creating Awareness --Building Desire --Developing Knowledge --Reinforcing Ability --Sustaining Results When leaders use ADKAR as their communication backbone, they don't just inform people about change. They invite them into it. Communication doesn't just support change. It is the change strategy. The leaders who get this right build cultures where change becomes a capability and differentiator. What's one assumption about people that shows up in your change communication?