How to List Customer Service Experience on Resumes

I've looked at thousands of resumes in my career, and the biggest problem is that Customer Experience professionals don't translate their work into business impact. Here's how to level up your resume, from basic to best-in-class: Customer Support 🔴 Basic: "Handled customer tickets" 🟡 Better: "Managed enterprise support" queue for Fortune 500 clients, prioritizing business-critical issues" 🟢 Best: "Led enterprise support operations for 75+ Fortune 500 clients with 95% resolution within SLA and maintained 98% CSAT" Problem Resolution 🔴 Basic: "Helped customers with issues" 🟡 Better: "Developed systematic approach to identify root causes and prevent recurring premium account escalations" 🟢 Best: "Implemented proactive issue detection system reducing recurring premium account escalations by 40% and saving $500K in potential churn" Team Collaboration 🔴 Basic: "Worked with other teams" 🟡 Better: "Established direct channels between Support, Product, and Engineering to fast-track critical customer-facing issues" 🟢 Best: "Led cross-functional initiative reducing escalation response time from 72 to 4 hours, improving enterprise customer retention by 15%" Process Improvement 🔴 Basic: "Created how-to guides" 🟡 Better: "Architected comprehensive knowledge base and training program, enabling self-service for top customer inquiries" 🟢 Best: "Launched knowledge base achieving 70% self-service resolution rate, deflecting 15K tickets monthly and saving $200K in support costs" Strategic Input 🔴 Basic: "Shared customer feedback" 🟡 Better: "Synthesized customer insights to influence product roadmap and feature development priorities" 🟢 Best: "Established Voice of Customer program identifying top 3 feature requests, resulting in $2M ARR from new enterprise features" Pro tip: Don't have metrics? Start with the "Better" versions - they show strategic impact without requiring specific numbers. As you progress in your role, track your wins so you can build toward those "Best" statements.

I've reviewed thousands of resumes. And there's one mistake I see 90% of the time: People describe what they did, not what they achieved. Here's the truth: Companies don't care about your job duties. Turn your job duties into achievements with Teal's Resume Builder → https://lnkd.in/g9KM_UHw They care about the impact you made. 💥 Think about it from their perspective: → They don't need to know you 'managed social media accounts' → They need to know you 'increased engagement by 45% and generated 200+ qualified leads' → They don't care that you 'handled customer service inquiries' → They care that you 'resolved 95% of issues on first contact, improving satisfaction scores by 30%' The difference? OUTCOMES over ACTIVITIES. Here's my formula for turning boring job duties into compelling achievements: 1️⃣ Start with a success verb Instead of 'responsible for' or 'duties included,' use power verbs like: • Accelerated • Generated • Transformed • Streamlined • Launched 2️⃣ Add the what (noun) Be specific about what you impacted: • Revenue • Processes • Team performance • Customer satisfaction • Product launches 3️⃣ Include the metric Numbers make it real: • Percentages • Dollar amounts • Time saved • Team sizes • Volume handled 4️⃣ Show the outcome Connect it to business impact: • '...resulting in $2M additional revenue' • '...reducing processing time by 3 days' • '...enabling team to take on 25% more projects' Can't think of metrics? Ask yourself: 💰 Did I make or save the company money? ⏱️ Did I speed up any processes? 📈 Did I improve anything measurable? 👥 Did I train or influence others? 🎯 Did I solve any major problems? Every role has measurable impact. Even if you think yours doesn't. Real examples from Teal users: Before: 'Managed inventory for retail store' After: 'Optimized inventory management system, reducing stock-outs by 40% and saving $50K annually in carrying costs' Before: 'Taught English to high school students' After: 'Elevated student performance through innovative teaching methods, achieving 92% pass rate (vs. 78% district average)' Before: 'Worked on marketing campaigns' After: 'Spearheaded 5 integrated marketing campaigns that generated 3,000+ MQLs and contributed to $1.2M in pipeline' Remember: Your resume isn't a job description. It's a sales document. And what you're selling is your ability to drive results. 🚀 Whether you're crafting bullets for your resume, preparing for interviews, or making the case for a promotion—always lead with impact. Because at the end of the day, companies don't pay for activities. They pay for outcomes. Turn your job duties into powerful achievements with Teal's AI-powered Resume Builder → https://lnkd.in/g9KM_UHw #ResumeTips #JobSearch #CareerAdvice #ResumeWriting #JobHunt #CareerDevelopment #LinkedIn #PersonalBranding ♻️ Reshare to help someone make their next job move. 🔔 Follow me for more job search & resume tips.

Transform Your Resume Bullet Points with the STAR Method (Part Two) In our previous discussion on enhancing your resume bullet points, I shared how the STAR method can assist in brainstorming concise, impactful bullet points that showcase your actions and results. Remember, STAR stands for Situation, Task, Action, Results. Crafting a standout resume requires both reflection and time. Before you begin drafting bullet points that highlight your accomplishments, take a moment to recall your past experiences. Write them down, and allow yourself time to reflect. This process doesn’t need to be perfect! As you brainstorm examples for your bullet points, jot down Situation, Task, Action, Results on a piece of paper, and start drafting your story, addressing each element of the STAR acronym. Keep in mind, in your final bullet point, it’s not necessary to cover every aspect of the STAR acronym. Focus on highlighting the action and results, and in some cases, briefly mention your task (or the “WHY”). Here’s an example of the STAR method in action: Situation: At my previous job, our customer satisfaction ratings were declining. Task: I was tasked with developing a strategy to improve these ratings. Action: I initiated a comprehensive feedback system, analyzed customer feedback, and implemented a targeted training program for the customer service team. Result: As a result, we saw a 25% increase in customer satisfaction ratings within six months. Condensed into a resume bullet point, it would look like this: “Revitalized customer satisfaction by initiating a feedback system and leading a targeted training program for the customer service team, achieving a 25% increase in customer satisfaction ratings within six months.” The condensed version of your example concisely shows action and results! #resumewriting ##careerreadiness #resumetips #DisneyPrograms #DCP #DisneyProgramsLearning