Tips to Improve Client Satisfaction in Freelancing

Giving clients unlimited revisions on writing projects? Lots of people call me crazy for it. Ever since I started freelancing, I’ve offered unlimited revisions. Here’s how it works: clients can come back with changes (small or big) and I’ll revise their project until they’re happy, at no extra charge. Sounds radical, right? I get why most writers don’t do it, and I don’t recommend it for everyone. I’ve definitely had moments where I regretted it (like the time a client asked me to rewrite the same sentence 20 times). But here’s why I still do it: 1. It shows my commitment to client satisfaction. I’d rather spend extra time perfecting a project than have a client walk away unhappy...and never come back. 2. It builds trust right from the start. Clients know I won’t just deliver something and disappear. Whether they’re happy with the first draft or after a few revisions, they know they’ll get exactly what they need. 3. It builds long-term relationships. When clients see I’m willing to work with them, they’re more likely to keep hiring me. And after a few projects, we develop a better understanding, which usually means fewer revisions down the line anyway. 4. I don't even get that many revision requests these days. Over time, I’ve gotten much better at understanding what clients want (even when they can’t quite articulate it). Asking the right questions upfront makes all the difference. To be fair, my “unlimited” policy has limits. If someone tried to take advantage of it, I’d set boundaries. But most of my clients are amazing to work with, and they appreciate the flexibility without abusing it. I’ll admit, part of this started because I got my freelance start on Fiverr, where bad reviews can derail your reputation fast. I cared so much about positive reviews that I’d rather do 10 revisions than have a client leave unhappy. That’s changed now, but the habit stuck. And for now, it’s still working for me. How do you handle revisions? Do you charge per revision, per hour, or offer a set limit? I’d love to hear how others approach this! ___________________________________________________________________________ Hi, I'm Mimi. I write words that work: SEO content, website copy, LinkedIn posts, and more. Send me a message if you’d like me to write for you! :)

3 tactics that helped us work with top clients and scale OWLED. "Clients only care about affordability" - most freelancers believe this. I am saying this because when I started out I also used to think the same. However, I realized that turning prospects into clients isn't only dependent on pricing. So while building Owled we applied these tactics that you must also try: 1) Giving them performance-based guarantees.  ROI is the prime importance for everyone. If a client is investing an amount they need returns on it. We showcase the ROI-based case studies to our clients so they can trust us easily. 2) Explaining how instead of what. A person running a business surely knows what they need to do to grow their business. We don't educate them about why they need to go digital. Instead, we show them strategies that would help them build a digital presence and generate business via it. 3) Showing them the potential. Sometimes the prospects want to trust and experiment with the ideas. However, they are just concerned about the results. Our first non-negotiable is believing our own ideas and showing the bigger picture to the client. Basically, we sell and promote results instead of the idea. Financials do matter for businesses. But what also matters is the result and impact. Selling the right way can convince the prospect to take the risk and buy from you. Remember: You get paid a premium when you give premium results.

Here’s the mistake that I made as a beginner that cost me more than $10,000 Getting clients, closing them, and getting them results. These are all essential pillars that freelancers & businesses know. But a key factor that is often missed: Communication. I lost a client worth $10k because of miscommunication. And here are 3 things, you should learn from it: 1- Connect your client at least 4 times a month Keeping that communication flow intact, helps you understand and relate to their pain points. 2- Reiterate your scope of work This is important because both of you need to be aligned on it. This sets the client’s expectations in a correct manner. 3- Communicate both your wins & mistakes to your client Wins are of course something that is shared, but your mistakes should also be discussed. So that you can show how you’re going to improve the next time. After we fixed these, we increased our retainership by 80%. Do you have similar learnings? Let’s talk👇🏻