How to Prioritize Business Responsibilities

Every task that comes to me is urgent and important. Sound familiar? This is a challenge many of us face daily. Early in my career, prioritization was relatively straightforward—my manager told me what to focus on. But as I grew, the game changed. Suddenly, I was managing a flood of requests, far more than I could handle, and the signals from others weren’t helpful. Everything was “important.” Everything was “urgent.” Often, it was both. To handle this effectively, I realized I needed to develop an internal prioritization compass. It wasn’t easy, but it was transformative. Here are 6 strategies to help you build your own: 1/ Be crystal clear on key goals Start by understanding your organization’s goals—at the company, department, and team levels. Attend organizational forums, departmental reviews, or leadership updates to stay informed. When in doubt, use your 1:1s with leaders to ask: What does success look like? 2/ Deeply understand KPIs Metrics guide decision-making, but not all metrics are equally valuable. Take the time to understand your team's or function's key performance indicators (KPIs). Know what they measure, what they mean, and how to assess their impact. 3/ Be assertive to protect priorities Not every task deserves your attention. Practice saying “no” or deferring requests that don’t align with key goals or metrics. Assertiveness is not about being inflexible—it’s about protecting your capacity to focus on what truly matters. 4/ Set and reset expectations Priorities change, and that’s okay. What’s not okay is working on misaligned tasks. Keep open communication with your manager and stakeholders about evolving priorities. When new demands arise, clarify and reset expectations. 5/ Use 1:1s to align with your manager Leverage your 1:1s as a strategic tool. Share your current priorities, validate them against your manager’s expectations, and discuss any conflicts or challenges. 6/ Clarify the escalation process When priorities conflict, don’t let disagreements linger. If you can’t agree quickly, escalate the issue to your manager. This avoids unnecessary churn, ensures trust remains intact, and keeps momentum focused on results. PS: You won’t always get it right—and that’s okay. Treat each misstep as an opportunity to refine your compass. What’s one tip you’ve used to prioritize when everything feels urgent? --- Follow me, tap the (🔔) Omar Halabieh for daily Leadership and Career posts.

Leaders: Not Everything Is an Emergency One of the biggest pitfalls in leadership that I see are VPs and directors treating every task like it’s urgent.  When everything becomes urgent ASAP today, teams experience burnout, confusion and end up spinning their wheels because this constant scrambling drives poor decision making (done being better than perfect) as well as an inability to plan because the team is always reacting. The reality is that not everything can be, or should be, urgent. Labeling every task as “urgent” doesn’t just lead to stress.... it also causes people (leaders included) to lose sight of what really drives results.  Here’s a better approach to ensuring team alignment and prioritization on what matters most: Distinguish Between Urgent and Important: Urgent tasks often have a clear, immediate deadline tied to an external factor....a client deliverable is due tomorrow OR a last-minute market shift requires immediate action. Important tasks, on the other hand, are those that advance long-term goals and priorities, like improving a sales process or strategizing for entering a new market.  Before marking something as “urgent” ask yourself: Does this task align with a short-term deadline or is it more valuable to allow time for depth and quality? Empower Prioritization: Leaders who communicate true priorities create a culture of clarity and purpose.  For example, if the primary goal for Q4 is closing deals, a leader should direct the team to prioritize sales outreach over lower-impact tasks like preparing detailed internal reports.  This teaches the team to recognize what’s core to success, what drives the mission forward and how to distinguish valuable tasks from those that are less critical. Give your Team Realistic Deadlines: A team that feels constantly rushed won’t feel supported; they’ll feel pressured. Give people room to do their best work and they will bring you better solutions, fresh perspectives and lasting results.   When teams feel trusted to meet realistic goals, they deliver work that is not only on time but also impactful.  Encourage an open dialogue around deadlines so the team members feel comfortable seeking clarification or asking for additional time, when needed. A true leader knows urgency has its place, but so does strategic patience. When you create a culture where priorities are clear and urgency is meaningful, you encourage your team to stay focused, motivated and committed to high-impact work. Next time you feel the need to sound the “urgency” bells..... ask if Is it time-sensitive or do I need my team to be focused on their top tasks with no interruption for the best results?  That will let you know if immediate action is needed or if the team can create more impact with thoughtful planning and execution. PS -> What tips do you have to prioritize a team's task list and ensure the right things get done to move the business forward? Drop your recs in the comments below

Get more done in less time - Master the Eisenhower Matrix: Too often we mistake being busy with being productive. The reality? We spend far too much time on the wrong things. Use this time management tool to prioritize your tasks properly, And dramatically increase your productivity. Its simplicity drives its effectiveness - Categorize all of your tasks into 1 of 4 quadrants based on their urgency and importance, And then take action accordingly. This sheet breaks down the details, So you can put it to work: 1) Do Now (Urgent and important) Description: ↳Tasks that require immediate attention and are crucial for your goals ↳Often tied to deadlines, crises, or high-pressure situations Examples: ↳Completing a critical project that's due by end of day ↳Fixing a website crash that's preventing customers from making purchases ↳Preparing for a last-minute client presentation scheduled for tomorrow How to Get Them Done: ↳Prioritize them over everything else ↳Avoid multitasking - focus only on them ↳Use a timer or set specific time blocks to ensure completion 2) Plan for Later (Not urgent but important) Description: ↳Tasks that are important for long-term success but don't need immediate attention ↳Often involve personal growth, strategy, and big-picture goals Examples: ↳Researching and implementing automation tools to improve workflow ↳Meeting with a mentor to discuss career growth ↳Creating a content calendar for next quarter How to Get Them Done: ↳Schedule these tasks into your calendar and stick to working on them ↳Break them down into smaller, actionable steps so they feel less overwhelming 3) Delegate Now (Urgent but not important) Description: ↳Tasks that may feel urgent but aren't critical to achieving your goals ↳Often stem from others' priorities and don't require your unique skills Examples: ↳Replying to most customer service inquiries ↳Reviewing routine reports that don't require your direct input ↳Scheduling travel arrangements for an upcoming conference How to Get Them Done: ↳Delegate these tasks to someone else immediately ↳Provide clear instructions and all necessary resources ↳Give autonomy and only follow-up when asked or necessary 4) Eliminate Now (Not urgent and not important) Description: ↳Tasks that offer little value and don't contribute to long-term goals ↳They are distractions or time-wasters that can be removed Examples: ↳Checking social media notifications often with no clear purpose ↳Attending meetings that don't require your presence or input ↳Over-customizing a PowerPoint for a basic internal presentation How to (NOT!) Get Them Done: ↳Recognize where you're wasting time on trivial things ↳Eliminate these tasks from your routine ↳Set boundaries to avoid falling into time-wasting habits Use the Eisenhower Matrix to prioritize like a pro, And turbocharge your productivity. Have you tried it before? --- ♻️ Repost to help your network become more efficient. And follow me George Stern for more.

Ever heard of the "Action Priority Matrix"? This is a simple, yet often overlooked, powerful tool and is one I use regularly with my teams. There are always going to be competing priorities in business, so which do you tackle first? I've learned that many professionals were never taught how to think about prioritization. Here is how APM works: Always start by prioritizing the action item that has the highest potential impact, with the lowest effort. These are your "quick wins". Follow this by those initiatives that are high potential impact, but also high effort. These are considered your "major projects". Then, cross off the low impact, low effort items. These are your "fill-ins". Finally, you are left with the lowest impact, highest effort tasks. Either delegate or eliminate these "thankless tasks". Prioritization and swift action is how you win in business. Make this simple tool a part of your everyday approach and watch the magic happen.

If you lead others for your living, there's one simple rule you cannot succeed without. That rule is to always "prioritize your work." Influential leaders understand that their time and energy are valuable resources and prioritize their work to maximize their impact and productivity. They develop strategies to ensure they focus on the most critical tasks to maximize their abilities at the right time. Here are the key ways to prioritize and make work happen: They start by defining and reminding their team of the vision for their organization. They collaborate with their people developing goals that align with the vision and quickly know which tasks and activities are essential to reaching these objectives. They understand the difference between what's urgent and important. Urgent tasks demand immediate attention, but essential tasks contribute significantly to long-term success. Striking a balance between prioritizing important tasks while addressing urgent matters efficiently is necessary. Effective leaders recognize they can't do everything on their own delegating projects to competent team members, empowering them to take ownership and develop their skills. Delegation allows you to focus on responsibilities that align with your expertise. They use time-blocking techniques to allocate specific time slots for completing their work. By scheduling blocks of time for your work, you avoid distractions and can maintain a focus on the most critical organizational priorities. Leaders that prioritize base their decisions on data and insights. They gather relevant information, analyze it, and use it to make informed decisions about where to invest their time and resources to achieve the best outcomes. They remain flexible in their approach to work prioritization, recognizing that circumstances may change and other needs may arise. Learning to adjust priorities requires never letting go of long-term goals. They pay attention to their physical and mental well-being, ensuring they have enough rest, exercise, and relaxation time when needed to boost productivity and decision-making abilities. As a leader, you must learn to prioritize tasks that leverage your unique strengths and expertise. You provide the most significant value to your team and organization by doing what you excel at, achieving better results. It's not enough to show up at work "as the boss" wanting to extract the organization's priorities from those on your team. You must organize, prepare, engage, and do your part, often leading by example. By implementing these strategies, you can lead with purpose, efficiency, and effectiveness, ultimately guiding your teams to individual and organizational success. If you're not thinking about your work priorities, neither are the people on your team. #ceos #leadership #priorities #execution To learn more about strategy execution and other leadership topics, subscribe to my newsletter at: https://lnkd.in/gKaqqhPC

𝗖𝗹𝗶𝗲𝗻𝘁 𝗤𝘂𝗲𝘀𝘁𝗶𝗼𝗻: "When everything feels urgent, how do you prioritize?" 𝗠𝘆 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵: I start by taking a step back to assess three key areas: • 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴: Are you generating enough leads to meet your revenue goals? • 𝗦𝗮𝗹𝗲𝘀: How is your conversion rate holding up? • 𝗖𝗮𝗽𝗮𝗰𝗶𝘁𝘆: Are you nearing your team's limit, and how many more clients can you realistically handle without compromising quality? Once I’ve pinpointed the most critical area, I tackle my urgent list with a strategic mindset: • What tasks can I delegate to free up time? • What processes can I automate to increase efficiency? • How can I streamline workflows to make everything run smoother? By honing in on the key area, I make sure I’m working on what truly moves my business forward, steering clear of tasks that might seem urgent or promising but are really just distractions. For example, why focus on marketing if you’re already at capacity or struggling with sales conversions? Remember: Prioritization is about aligning your efforts with your business needs so you’re not just playing a game of whack-a-mole. Illustration Pejman Milani

You Cut 15% of the Workforce… But the Workload Stayed the Same? Here’s the reality: We were already doing more with less before the budget cut. Now, we’re expected to absorb even more responsibilities with fewer people. Sound familiar? For those of us who’ve been in the workforce long enough, we’ve seen this play out across every industry—tech, government, military, healthcare, you name it. But here’s the problem: Organizations cut headcount without cutting the workload. And somehow, leaders expect the remaining workforce to just figure it out. So, what do you do when you're left holding the bag? 💡 If you're an 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘭 𝘭𝘦𝘢𝘥𝘦𝘳, 𝘤𝘰𝘯𝘴𝘶𝘭𝘵𝘢𝘯𝘵, 𝘵𝘦𝘤𝘩𝘯𝘪𝘤𝘢𝘭 𝘥𝘪𝘳𝘦𝘤𝘵𝘰𝘳, 𝘰𝘳 𝘱𝘳𝘰𝘫𝘦𝘤𝘵 𝘮𝘢𝘯𝘢𝘨𝘦𝘳, this is where your real leadership begins. Instead of waiting for more resources that may never come, here’s how to lead through the chaos: 𝟭. 𝗥𝘂𝘁𝗵𝗹𝗲𝘀𝘀𝗹𝘆 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲 🔹 If everything is urgent, 𝘯𝘰𝘵𝘩𝘪𝘯𝘨 is. 🔹 Identify mission-critical tasks—protect what truly matters. 🔹 Negotiate deliverables with leadership. 🔹 Challenge unnecessary work—cut the fluff. 𝟮. 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲, 𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲, 𝗗𝗲𝗹𝗲𝗴𝗮𝘁𝗲 🔹 Your best leverage isn’t 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘩𝘢𝘳𝘥𝘦𝘳—it’s 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘴𝘮𝘢𝘳𝘵𝘦𝘳. 🔹 Use AI tools and automation for redundant tasks. 🔹 Simplify processes—cut unnecessary steps. 🔹 Redistribute work intelligently—not just to the most competent. 𝟯. 𝗦𝗲𝘁 𝗕𝗼𝘂𝗻𝗱𝗮𝗿𝗶𝗲𝘀 𝗼𝗻 “𝗜𝗻𝘃𝗶𝘀𝗶𝗯𝗹𝗲 𝗪𝗼𝗿𝗸” 🔹 The most valuable people often pick up extra 𝘩𝘪𝘥𝘥𝘦𝘯 𝘭𝘢𝘣𝘰𝘳—mentorship, documentation, problem-solving. 🔹 Make it visible—track it, quantify it, and address the bandwidth issue. 𝟰. 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗲 𝗨𝗽, 𝗡𝗼𝘁 𝗝𝘂𝘀𝘁 𝗗𝗼𝘄𝗻 🔹 Leadership needs to know the real impact of reduced resources. 🔹 Frame conversations around 𝘳𝘪𝘴𝘬 𝘢𝘯𝘥 𝘤𝘰𝘯𝘴𝘦𝘲𝘶𝘦𝘯𝘤𝘦𝘴. 🔹 Offer solutions—not just complaints. 🔹 Get buy-in for realistic expectations. 𝟱. 𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝗢𝘂𝘁𝗰𝗼𝗺𝗲𝘀, 𝗡𝗼𝘁 𝗕𝘂𝘀𝘆𝗻𝗲𝘀𝘀 🔹 Working more hours ≠ More impact. 🔹 Measure success based on 𝘳𝘦𝘴𝘶𝘭𝘵𝘴, not effort. 🔹 Encourage asynchronous work and flexibility. 🔹 Push back against unnecessary meetings. 𝗕𝗼𝘁𝘁𝗼𝗺 𝗟𝗶𝗻𝗲: If your workforce has been cut, your strategy has to change. 🔥 What strategies have worked for you when dealing with workforce reductions? Drop them in the comments!

Do you and your team struggle with competing priorities? Regardless of your role, business leader or practitioner, over the years I've learned that no matter the company, industry, start-up or enterprise, we have too many strategic initiatives and it gets in the way of focus and progress. 😤 What creates distraction from what we truly need to accomplish is: ✅ New TRENDS, TERMS, and TECH TOYS! ✅ There's more work than resources & funding. This creates DRIFT ✅ As things drift, we experience a lag with closure, resulting in FATIGUE ✅ As fatigue sets in, we forget our original PURPOSE and we digress. The cycle then repeats and it feels like an endless loop of projects without proper closure and celebrations. While this won't solve everything, it'll be a good start. It's worked for me in the past: ✍ Create a list of all the things that's requiring your time or the teams time ✍ Tag them as H (high value), M (medium value), L (low value) [you choose how you define value. For me I've used loose rules like "Is it aligned with our priorities and the companies mission? Keep it simple] ✍ Anything of H & M keep, anything tagged as L think about how to offload. [It may require a talk with your boss to say these lower value activities are distracting the team from the high-value activities, is there a way to delegate to de-prioritize? OR. It may require a discussion about constrained resources and budget, and how to best prioritize efforts so you can apply resources accordingly] ✍ Always prioritize resources and funding to the H's, and whatever is left over to the M's. [When asked about progress on the M's, you say the team is doing the best it can with the workload of the higher priority times. If things need to progress faster, its a good idea to discuss capacity & funding] ✍ When someone asks you to do something else, DO NOT immediately say 'YES'. [You say "I know the work is important and it needs to get done, I want to help. let me assess the teams capacity & bandwidth so I can get back to you with realistic timeframes to make sure its acceptable for you", or. something like that] ✍ Watch out for your own issues with over committing. Be reasonable about what you can and cannot accomplish in a 50-70 hour week. [Sorry I can't help those who have a 40 hour work weeks, never had that 😢] More to come ... sign up for my upcoming Newsletter! https://lnkd.in/ejvkkuGi (I'm a practitioner turned C-Suite exec 4x's over and one of the first Chief Data & Chief AI Officers appointed back in 2016. I have a lot of scrapped knees & bruised elbows to share). 

Got a DM from someone new in a CX role today and thought I’d turn my response to him into a post as it might help others out. They wanted to know how to balance an increasingly heavy workload in CX. Here’s how I approach it and hope it helps you too: Balancing a heavy workload can be a challenge in any role, but there are a few strategies and best practices that have worked well for me over the years. Broke this out below as “strategic” and “tactical” - happy to answer any questions! Strategic: I always start by aligning projects with broader business outcomes you want to achieve - more revenue, efficiency, etc. Prioritize initiatives that will have the greatest impact on both the customer experience and business outcomes. Too many don’t do this. I would recommend focusing on areas where you can deliver the most value for the company, but take a client-friendly design to it. So you increase efficiency by taking out friction in the billing process, for example, but you do it in a way that your customers are looking for or telling you; so that drives your CX metrics and perhaps increases clients’ time to payment. Tactical: Prioritize ruthlessly! I use a prioritization matrix called the Eisenhower Matrix to categorize tasks based on urgency and importance. Plenty on the web re: EM to get you started. This helps in quickly identifying what needs immediate attention and what can be delegated. So, as projects multiply, it’s essential to delegate responsibilities to capable team members; that is if you have a team. So many in CX are teams of one! If you don’t have a team, see if you can organize cross-functional teams where people can contribute their unique skills; this can lead to more balanced execution across multiple initiatives. Utilize automation and AI tools where possible, especially for routine tasks. This can help free up time for higher-level strategic planning. Other things to consider: Implement a system where customer feedback is continuously gathered, analyzed, and acted upon. This doesn’t have to be just surveys. Plenty of data and customer signals you can capture. This keeps your operations aligned with customer expectations in real-time. You should use insights to focus on the highest-impacting areas from your customers’ perspective. Use customer data analytics to guide your strategies, identifying areas for improvement and measure performance and impact on those business outcomes. It’s a game-changer when trying to scale CX initiatives. I hope some of these strategies and tactics help! If you’d like to dive deeper into any of them, feel free to reach out. #customerexperience #management #work #leadership

I missed a $6 Million call because I was prioritizing urgent items over important ones. How can you avoid making this mistake? As you're studying your calendar,it helps to understand what I call the “Do It Now” rule. You have to evaluate your tasks by urgency and importance to determine priority. The next time you look at your calendar, ask yourself: “Is this important or just urgent?” If a task is.... Urgent and Important: Do It Now. Not Urgent: Plan it, schedule it in your calendar. Give yourself a deadline! Urgent but Not Important: Delegate it. Trust your team to take care of it. Not Urgent and Not Important: figure out a way to eliminate it. It’s obviously not worth your time.