Future-Proofing Insurance Operations in GCC

I'm working with close to all insurers in the GCC region at eData Information Management which gives a unique insight into what's on top of the mind of the top management - this advisory work, combined with our experience with digital transformation and AI in insurance is a great combination for providing real-world advise and 'how-to' in the fields of big data, AI, digital transformation, and organizational change management Here's a presentation about just this :-) • Successful transformation is 80% about people and only 20% about technology and processes. • Legacy systems are a major barrier to modern insurance products like micro and embedded insurance. • AI “agents” and surgical automation offer fast, practical wins without needing full AI overhauls. • Customer expectations are shaped by tech giants — insurers must keep up or risk falling behind. • Many insurers are building separate digital entities to bypass the limitations of core systems. • Breaking down internal silos and improving handovers between teams can drive 15–20% efficiency gains. • Quality data and simple automation tools are key to boosting performance and motivating teams. • Transformation offices need long-term focus, clear priorities, and buy-in from leadership to succeed. • Real change only happens when people understand the “why” and are empowered to take action. • Incremental, measurable steps outperform big-bang transformation strategies every time. https://lnkd.in/dDgTGHFg

The future of medical insurance is being reshaped by artificial intelligence — especially in the field of claims and approvals management. Across the GCC region, insurers and TPAs are beginning to realize the power of AI to transform traditional claims workflows. From automated claim adjudication to fraud detection and clinical rule engines, AI is becoming an essential tool for achieving both efficiency and accuracy. However, successful implementation goes beyond technology. It requires: - A deep understanding of local medical practices and regulatory environments - Expertise in interpreting clinical data - The ability to integrate AI solutions with legacy systems and operational workflows When applied correctly, AI doesn’t just speed up approvals and claims — it reduces errors, supports better cost control, and enhances the overall member experience. Medical insurers who invest today in building smart, AI-powered claims systems — guided by experienced professionals — will lead the way in tomorrow’s healthcare ecosystem.

Why a Modern Policy Administration System Is No Longer Optional in the UAE Insurance Market In today’s UAE insurance landscape, many companies are still tied to legacy core systems that limit their agility, slow down product launches, and create operational bottlenecks. The reality? These outdated systems can’t keep up with evolving regulations, customer expectations, and the speed of innovation required to stay competitive. A robust Policy Administration System (PAS) is no longer a “nice-to-have”, it’s a strategic necessity. Here’s why: ✅ Faster Product Launches – Configure and deploy new products without months of coding and vendor dependencies. ✅ Regulatory Compliance – Adapt quickly to evolving UAE Central Bank requirements without overhauling your entire system. ✅ Seamless Integrations – Connect effortlessly with digital channels, aggregators, open finance APIs, and claims automation platforms. ✅ Operational Efficiency – Automate renewals, endorsements, and cancellations to free up your team for higher-value work. ✅ Customer-Centric Service – Enable self-service capabilities and real-time policy updates that customers now expect. In a market where speed and flexibility are critical, a PAS allows insurers to step out of the limitations of their old core systems and move toward a future-ready, scalable, and customer-first operation. If your company is still stuck in its core system, now is the right time to explore a solution that will future-proof your operations and give you the agility to lead, NOT FOLLOW, in the UAE market. Let's connect and discuss how we can help! #InsuranceInnovation #PolicyAdministration #InsurTech #DigitalInsurance #UAEMarket #GCCInsurance #DigitalTransformation #CustomerExperience