How AI can Enhance Resident Experience

Excited to share my latest LinkedIn article on a topic that’s transforming healthcare operations and patient outcomes: “powering Elderly Care: AI Agents Enhancing Human Connection.” As a HealthIT innovator specializing in AI-driven solutions, I’ve witnessed firsthand the persistent challenges that healthcare providers face-especially when it comes to supporting our aging population. Traditional care models often struggle with communication gaps, reactive interventions, and staff shortages, leading to preventable complications and reduced quality of life for seniors. In my new white paper, I explore how AI agents are fundamentally reshaping elderly care by: 🔹 Enabling continuous health monitoring through wearables and smart sensors, detecting health changes before they escalate. 🔹 Automating proactive, personalized communication to keep seniors, families, and care teams connected and informed. 🔹 Adapting care plans in real time using machine learning, ensuring interventions are timely and tailored to each individual’s evolving needs. The results from a number of use cases are compelling: 68% reduction in 30-day hospital readmissions 43% improvement in medication adherence 86% faster caregiver response times Beyond the numbers, AI agents, along with their human counterparts, empower seniors to live independently longer, allow clinicians to focus on top-of-license care, and deliver significant cost savings for health systems. If you’re interested in how intelligent automation can drive real-world improvements in elderly care-while preserving dignity and human touch-I invite you to read the full article and join the conversation on the future of healthcare innovation. Please feel free to post your thoughts and comments below. And, of course, always available to discuss how we can support your mission. #AIinHealthcare #ElderlyCare #HealthIT #DigitalHealth #Innovation #PatientExperience #AIAgents #Innovation

In the rush to integrate AI, it's easy to focus on what it can automate. But in healthcare, AI's most profound impact might be its ability to support human connection, not replace it. Imagine AI as a tool that: • Creates smoother transitions between care teams, so patients feel consistently supported • Preserves time for face-to-face interactions, even in tech-driven workflows • Amplifies trust-building moments that truly impact patient outcomes Five ways AI can strengthen human connection: 1. Protect Conversation Time • Automate documentation in the background • Handle routine coordination invisibly • Free mental space for active listening • Enable eye contact instead of screen focus 2. Support Team Relationships • Share insights across care teams naturally • Enable smoother handoffs • Facilitate timely collaboration • Build trust through better information flow 3. Create Space for Empathy • Handle routine tasks quietly • Allow for longer patient interactions • Support emotional awareness • Enable presence over process 4. Enable Better Transitions • Keep everyone informed appropriately • Reduce communication gaps • Support continuous care relationships • Maintain connection through changes 5. Amplify Human Insight • Surface patterns that need human attention • Support clinical judgment, don't replace it • Enable deeper patient understanding • Strengthen team collaboration By approaching AI with a relationship-centered lens, we can design technology that strengthens the interactions and collaborations that make healthcare effective—and deeply human.

Generative AI (Gen AI) is a powerful ally in supporting patients and providers. At CenterWell, we’re not just adopting technology for technology’s sake; we’re thinking about how to leverage AI to address real-world challenges in health care, such as physician burnout. Our ambient dictation tool is one use case that has improved satisfaction and engagement at appointments from patients and providers, which is why we’ve continued to scale the program across our primary care centers. Jason Couch, DNP, APRN, FNP-C, one of our providers testing ambient dictation, had this to say about the tool: “A positive outcome is the patient summary. I’ve had patients request I use this technology in follow-up visits, because of the patient summary I’m able to provide to them. The entire note is broken down, so they understand what we did during the appointment, what was the problem, and what are the changes I want them to make. It’s also had a positive impact on my documenting. I’m able to give patients the face-to-face visit they truly need. Patients feel relieved and comforted, and I’ve had no out-of-office documenting time.” Ambient dictation is: · Improving the patient experience (feeling like they’re having a conversation with their provider) · Enhancing the provider experience and effectiveness during appointments · Elevating quality of care (shifting the focus to be more on the patient) Patients like the summary the ambient dictation tool provides, and this could lead to improved health literacy and health outcomes for our seniors. Our team will continue to apply AI in new ways to improve experiences and outcomes. What ways are you leveraging AI to shape the future of senior care?   #AIinHealthcare #SeniorCare #ValueBasedCare