CIO Driving Digital Transformation & AI for a $4.5B, 1,500-Bed Health System | Leading Healthcare Transformation with Systems that Scale, Teams that Excel, and Cultures that Endure| Author & Speaker | Advisor
Rethinking Epic's AI Future: A Call for Protocol-Level Innovation Bill Russell has long been a thoughtful voice in healthcare technology. A leader I respect and continue to learn from. His recent piece raises critical questions that every healthcare executive should be considering. At the heart of Bill’s argument is the Model Context Protocol (#MCP), a rapidly emerging open standard introduced by Anthropic in late 2024. MCP enables structured, secure sharing of organizational context between AI models and enterprise systems. It’s been called the USB-C of AI: a unified interface that simplifies integration across platforms. In practical terms, this means instead of building dozens of custom APIs to connect AI with data sources, organizations can connect once and scale widely. Bill rightly notes that Epic has been highly responsive to customer demand over the years, from Meaningful Use to #TEFCA to interoperability frameworks like #FHIR. But the next wave, context-aware AI, requires more than feature upgrades. It demands an architectural shift. I’m aligned with many of Bill’s observations: • MCP adoption is moving swiftly in other sectors. Financial services and software development are leveraging it to build agentic, context-rich applications. • AI-native platforms in healthcare are emerging, with built-in MCP support, that allow clinicians and analysts to create tools directly tied to real-world workflows. • Most importantly, CIOs are ready. Many are piloting AI solutions today but are held back by integration complexity, security concerns, or vendor constraints. That said, there are key tensions that must be navigated: • Security and governance cannot be compromised. Healthcare data is deeply sensitive, and any new protocol must align with the trust and safety expectations our patients and regulators demand. • Epic’s current closed-loop model was designed with auditability, traceability, and operational control in mind. Reimagining this through the lens of open context exchange requires rigorous oversight, not just technical feasibility. • And while the idea of mass customization is powerful, we must avoid fragmentation. Enabling bottom-up innovation should not come at the cost of standards or shared best practices. I believe Bill’s central thesis is directionally correct: if we want to accelerate safe, meaningful innovation in healthcare, context needs to be a first-class citizen in our AI strategies, and MCP, or something like it, could be the enabler. Epic has the data, the reach, and the infrastructure. What’s needed now is a willingness, from customers and vendor alike; to step into the next layer of interoperability: not just data exchange, but contextual intelligence at scale. As Bill points out, Epic moves when customers move. It’s time we collectively start that conversation. #HealthIT #AIinHealthcare #EpicSystems #MCP #DigitalStrategy #HealthcareLeadership #ClinicalInnovation #CxOInsights