Importance of Automation for Financial Advisors

AI isn’t just helping banks work faster, it’s helping them show up better for clients in moments of volatility. At JPMorganChase, their "Coach AI" is enabling wealth advisers to respond to client needs faster, anticipate queries, and tailor advice in real time. During recent market turbulence, these tools helped teams scale service without sacrificing quality. According to Mary Callahan Erdoes, AI has allowed JPMorganChase advisers to find information 95% faster and engage more meaningfully. The firm expects its advisers to grow their client base by 50% over the next three to five years, driven by these gains in speed and efficiency. This is a strong signal of where I see our industry heading: intelligent tools that support human relationships, especially when clients need them most. Read the Reuters story for more: https://lnkd.in/eewAtaBC #AI #WealthManagement #ClientExperience #BankingInnovation #FinancialServices #JPMorgan

Recently, I sat down with Greg Jacobi VP & GM of Lending and Banking at Salesforce, for an exclusive tiny mic interview at the Agentforce World Tour. This convo cut straight through the AI hype. Salesforce just launched Agentforce for Financial Services, and here’s what Greg told me: “Think of Agentic AI as giving every advisor a digital co-worker—someone to handle the admin, log the call notes, update the CRM, and track follow-ups—so humans can focus on what they do best: helping people reach their financial goals.” And it’s working: → Meeting prep dropped from 90 minutes to 10 → Onboarding junior talent just got a whole lot faster → Advisors are spending more time with clients—not paperwork The why? Our industry is facing a talent cliff—100,000 advisor shortfall by 2034. And with only 21% of customers feeling like their bank actually knows them? That’s a trust gap and a scalability crisis. This is where Agentforce steps in—with role-based AI agents already live for banking, wealth, and insurance. Not theoretical. Not someday. Now. Greg said it best: “If you’re an advisor, imagine if you had the budget to hire five people to support your book. That’s what Agentic AI gives you—a digital team.” For fintech leaders: → AI isn’t optional anymore—it’s strategy. → You don’t need to become an expert. → But you do need to understand how this reshapes service, scale, and trust. I break down more key moments from our interview in the Fintech Is Femme newsletter. (Link in comments) #SalesforcePartner #AgentforceTour

Will AI agents replace Investment Advisers (RIAs/IAs)? No. But they will redefine the game—and only a few are ready for what’s coming. Imagine a world where: Clients ask their AI agent for tax-saving tips at midnight Portfolios are rebalanced in real-time by machine logic Compliance is auto-audited while you sleep And human advisers? They don’t disappear—they evolve into strategy-first, trust-led, judgment-heavy professionals. Here’s what’s coming for RIAs and IAs worldwide: 1) 80% of routine advisory work will be AI-automated 2) Client sentiment will be analyzed from emails & calls in seconds 3) Regulation will mandate “AI fiduciary explainability.” 4) The adviser will become an AI-powered IP owner, not just a service provider From Morgan Stanley to startups in Mumbai, the shift is clear: 1) Hybrid advisory is the future 2) The winners will productize advice 3) Trust + tech will be the new alpha If you're an RIA or IA, this isn't the time to resist AI— It’s time to re-skill, re-frame, and re-position. Because your next client might come through a GPT chatbot, but they'll stay for your wisdom, empathy, and trust. Will AI elevate or erode trust in financial advice? #AIAdvisory #RIA #FutureOfWork #WealthTech #FintechTransformation #AIAgents #SEBI #InvestmentAdvisors #GlobalFinance #AIandHumans

I’ve got a question for financial advisors: is AI ready to make you money while making you and your clients happier?    We can start to answer that question thanks to a fascinating new paper by Erik Brynjolfsson, Danielle Li and Lindsey Raymond which shows the impact of AI on a call center. They found that an AI assistant increases worker productivity by 15% on average, with the biggest effects accruing to the least experienced.   What might this mean for an advisor? Here are some numbers to play with:   1) If AI can just slightly increase your productivity, and that only gave you the bandwidth for one more $2M client, that’s another ~$20k per year.    2) If AI can just slightly increase the satisfaction of your existing clients, and perhaps get one more successful referral of $2M, that’s another $20k in annual income.  In the call center study, for instance, customers showed a significant spike in satisfaction post-AI, at least among less skilled agents.   3) AI might even make you happier at work, as you can delegate the least fun work to it. This is evidenced by a big reduction in attrition among agents using AI.   It’s worth noting that my estimates are deliberately low. I think AI will have a far larger impact on the financials and job satisfaction of the typical advisor. The only challenge is that our industry, at least according to a recent survey by Anthropic, is far behind. It’s time to catch up. https://lnkd.in/gZpTH2bt