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Gartner for Customer Service & Support
Information Services
Stamford, Connecticut 8,077 followers
We deliver actionable, objective business and technology insights to Heads of Customer Service & Support & their teams.
About us
Gartner for Customer Service & Support provides Heads of Customer Service and customer care executives with actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization’s mission-critical priorities. At Gartner, we guide the leaders who shape the world. Execute on actionable, objective insight you — and your stakeholders — can trust. Get the latest insights: https://www.gartner.com/en/insights Leverage our experts to make sense of trends and anticipate the obstacles that you need to overcome. Sign up for our newsletters: https://www.gartner.com/en/newsletter-signup Use our practical tools to see the clear path to decisions about people, process and technology. View benchmarks, framework, ranking and more: https://www.gartner.com/en/tools Tap into the power of your peers. Connections, conversations and actionable advice from our robust peer community. Connect with peers: https://www.gartner.com/en/connect-with-peers Join forward-thinking leaders at events that accelerate learning, guide decision making, and identify important trends. Explore our conferences: https://www.gartner.com/en/conferences Work with specialized local experts in your industry — wherever you are. Join our expert webinars: https://www.gartner.com/en/experts Become a client: https://www.gartner.com/en/become-a-client Gartner social media community guidelines: https://gtnr.it/3tceMrU
- Website
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https://gtnr.it/3vCSa4d
External link for Gartner for Customer Service & Support
- Industry
- Information Services
- Company size
- 10,001+ employees
- Headquarters
- Stamford, Connecticut
Updates
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Leaders today can’t stick to old playbooks — fast growth, tight budgets and global risks demand smarter, quicker decisions: https://gtnr.it/43ljHZO 💡 According to Gartner’s 1H25 CEO survey, 47% of CEOs now cite financial volatility among their top 3 business concerns — a 17% jump from the previous quarter. This is driving a wave of operational changes across the C-suite. #Executive #Leadership #CEO #Volatility
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In today’s volatile, uncertain, complex and ambiguous world, aim to be future-fit by adopting an adaptable, resilient, futurist mindset: https://gtnr.it/4oJntEP 💡 The Gartner Tapestry Framework equips executive leaders to monitor a range of variables across seven distinct areas to enhance strategic decision making. It helps you position your organization to successfully compete in the AI race and prosper in this age of uncertainty. #EmergingTrends #VUCA #ArtificialIntelligence #Leadership
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Achieving meaningful results with AI depends on identifying the most impactful use cases. Gartner AI Use Case Insights provides access to over 500 vetted opportunities and more than 380 real-world case studies. Secure stakeholder buy-in and accelerate your AI journey today: https://gtnr.it/48lppNX #ArtificialIntelligence #GenAI #UseCase #Insights #AI
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90% of customer service leaders want to improve the current 14% self-service success rate. To enhance modern service delivery and meet evolving customer demands, focus on these key areas: https://gtnr.it/47UV87t #GartnerCSS #SelfService #CustomerService #CX
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Presenting AI strategy to the board is about translating technology into business impact. Use the Gartner BOARD principles to deliver board presentations that support great strategy and demonstrate your ability to protect and grow shareholder value: https://gtnr.it/4puDkav #ArtificialIntelligence #Presentation #Technology #BusinessImpact
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To jump-start success in a new C-suite role, focus on building your influence and cross-functional impact with these 5 success habits: https://gtnr.it/4nKT7AF 💡 For executives eager to prove themselves in a new role, the pressure is intensified by the need to perform quickly. Success means being able to cut through the noise, build influence with the CEO, board and peers and drive immediate results. #Executive #Leadership #CSuite #NewRole #CEO
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To maximize value and avoid regret when investing in customer service technology, don’t let misguided vendor demos distract you from your business goals. Discover best practices for aligning tech investments with strategic objectives: https://gtnr.it/3LzuLwd #GartnerCS #CustomerService #TechInvestment
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Is your IT strategy resonating with your organization? A one-page strategy can boost understanding and buy-in: https://gtnr.it/4oEzZWg Watch our on-demand webinar to see why this visual tool works and how to build your own in 4️⃣ simple steps. #Leadership #Strategy #Communication
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Have you ever wondered what it feels like to be your customer? Explore how navigating a maze of channels impacts their journey and discover ways to streamline their path to resolution: https://gtnr.it/4hVxv32 #GarnerCSS #CX #CustomerExperience #CustomerJourney
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