Xactus: Staying Focused on What Matters Most for Our Clients

Leveraging Strategic Partnerships and Innovation Solutions

Our unwavering commitment to advancing the mortgage industry starts and ends with the service we provide to our lender clients. In this discussion, Xactus President Shelley Leonard shares how we are positioning the company for the future, leading the way in innovation and technological collaboration to drive cost efficiency.

Q. How would you characterize Xactus’ approach to moving the industry forward over the next 2-4 years?

A. Xactus is deeply committed on being a true partner with our clients and closely collaborating with them to streamline workflows and create efficiencies that, frankly, have not existed until this point. We’re achieving this by introducing innovative solutions that provide the right data at the right time, proposing new process pathways, and reimagining traditional methods.

Q. What one strategy is Xactus deploying to further cement its position as a fintech leader?

A. We have been, and will continue to be, very focused on attracting and retaining the very best talent in the industry. It’s no secret that if you have a deep bench filled with experienced professionals, you can better guide and advise your clients. And that’s precisely what we’ve set out to do: assemble a seasoned team that can’t be matched in terms of its collective domain and industry expertise. The exceptional team we’ve built, coupled with the extraordinary technology we are developing, is the secret sauce that fuels our ability to advance the modern mortgage.

Q. How is Xactus helping its lender clients navigate ongoing market challenges and the increasing cost environment?

A. In the short term, we are capitalizing on the experience of our team and using it to deliver innovative solutions that enhance the mortgage process for our lender clients and their customers. For example, we are one of the few firms that heavily invested in our company and technology while the market was retracting. As a result, we were able to reimagine Xactus360 so that it could become what it is today: one of the industry’s leading tech platforms that delivers unmatched efficiencies.

Presently, we’re doing all we can to help keep price increases as low as possible – and that involves a combination of delivering data when it is actually needed, instituting a no pay no close policy whereby lenders are not charged for flood reports when loans don’t close, creating a VOE/I verifications workflow that cascades from one database to the next and also flags for manual verifications, if necessary, among other innovations. 

We are also rolling up our sleeves and doing the necessary work to ensure we are well-prepared for the long term. Xactus is collaborating closely with regulatory bodies, the enterprises, and industry partners to anticipate how to best manage some of the changes we may see in the coming years. We believe we are well-positioned to thrive in the years to come and look forward to sharing our success with our clients who continue to rely on Xactus to create solutions that make the mortgage process faster, easier, and cost-effective.

For more information about Xactus’ ongoing commitment to you and what we’re doing to serve lenders’ unique needs, contact your strategic account manager.