What’s new: Smarter tools, human-centered AI, and global scale

AI is here. Are you using it to replace people or empower them? The future belongs to organizations that choose technology designed to keep humans at the center – driving speed, accuracy, and inclusivity.

That belief shaped Aspect’s Q4 product release.

From intelligent forecasting to expanded global capabilities and smarter tools for employees, this release is built to help your teams move faster, make better decisions, and work more efficiently without losing sight of what matters most: Your people.

Here’s what’s new in our latest release.

AI forecasting that adapts as fast as you do

Building accurate forecasts shouldn’t be a full-time job. Our new AI-driven forecasting automates the process, generating rolling four-week call volume predictions daily, so you're always working with up-to-date insights.

Here’s why it matters:

• Always-fresh forecasts that shift with demand
• Less manual effort for planners
• Faster decisions backed by data, not assumptions

One experience, global reach

The Cloud Workforce Experience and Developer Portal are now available in Canada, the UK, and Europe – giving teams a seamless, secure, and consistent experience across regions.

What to expect:

• GDPR-aligned practices and regional formatting
• A unified English-language interface across markets
• New HRIS and Payroll Data Connect integrations for smarter workflows

Employee Performance Hub: Progress made visible

Helping employees grow starts with visibility. The new Employee Performance Hub makes key metrics, personal goals, and weekly trends easy to access, helping employees see their progress, and understand how they can improve.

Clear dashboards. Actionable feedback. Visible progress. 

Suite-wide upgrades for a smoother work day

Aspect Workforce Version 25 includes thoughtful enhancements across Workforce, League, Quality, and Performance:

• Inclusive design: Updates aligned with WCAG 2.1 for greater accessibility
• Streamlined admin: Easier bulk actions, cleaner interface messages
• Expanded APIs: Better control over recordings and evaluation data
• New tools for planners: External-factor forecasting and intraday schedule trials

Aspect’s commitment to responsible AI

As we shaped this new product launch, our commitment to responsible AI remained at the core of everything we built. We prioritize practical applications that deliver measurable business outcomes and improved employee experiences, all while maintaining the highest standards of data responsibility and ethical AI implementation in workforce engagement management.

Unlike one-size-fits-all automation, Aspect’s approach to AI is:

• Designed to enhance human judgment, not replace it
• Built around transparency, compliance, and user control
• Evolving with each release to meet your team’s real-world needs

The future of workforce engagement is intelligent, responsible, agileand built to amplify people. With Aspect, it’s already here.

👉 Read more about our latest Q4 product release here and explore our full commitment to responsible AI here. 

What's happening at Aspect

Reports: Pre-order the "Frost Radar™: Workforce Engagement Management, 2025" report.

Aspect has been recognized as a leader in the 2025 Frost & Sullivan Frost Radar™ for Workforce Engagement Management (WEM) Platforms, a benchmark analysis that evaluates companies' innovation capabilities and future growth potential across the contact center industry. The report highlights Aspect's unified, cloud-native platform that delivers user-centric design, seamless cloud migration, AI-powered intelligence, predictable ROI, and enterprise expertise at scale.

📝 Pre-order a copy of the report here to discover how Aspect is driving meaningful innovation, delivering measurable business outcomes, and transforming the workforce engagement landscape. You'll receive your copy for download once available in mid-November.