Preliminary results FY 2025 📈, International Customer Experience Awards 🏆, Safety Symposium launch ✈

Dear LinkedIn Community,

Welcome to the latest edition of our newsletter. 💌

We have something very special for you today, as we are announcing the preliminary results for FY 2025. We are also delighted to tell you about our rankings in the International Customer Experience Awards and the launch of the #SafetySymposium. ✨

Attention travel enthusiasts: at the end of the newsletter, we reveal the places you shouldn't miss on a weekend getaway. 😉🙌

🆕 Preliminary results FY 2025 🗨

TUI Group exceeds guidance for FY 2025: Preliminary underlying EBIT up 12.6 per cent to 1,459 million euros at constant currency. This exceeds the guidance of +9-11 per cent, which was last raised in August.

TUI Group CEO Sebastian Ebel : "TUI’s profitable growth continues. We have exceeded our guidance for the full year 2025. This success is primarily driven by our integrated business model and record results in the Hotels & Resorts and Cruises segments. In a European market environment that remains challenging, we continue to grow with our own differentiated products. Our strategic focus is paying off. We are expanding our brand globally and will also grow independently of Europe in the future. This is why we continue to accelerate the transformation of the Markets + Airline business (tour operators, retail and TUI Airline) and offer our existing and new customers worldwide an increasing number of products in more destinations."

👉👉 In an exclusive video, CEO Sebastian Ebel comments on the preliminary results. Watch it here. 🎬 TUI's full year results will be presented on December 10th. 

📖 You can read all details and more information about the past fiscal year here.

🌟 What a night 🌟

It was a night to remember at this year’s International Customer Experience Awards, as TUI took home not one, not two – but three awards. 🏆

🥇 Gold – Best Use of AI (for our innovative SAM AI chat app)

🥈 Silver – Best Complaint Handling (for our empowering Make Happy Happen approach)

🥉 Bronze – Best Use of Customer Insight & Feedback (for bringing real-time customer feedback directly to our frontline teams, so we can make a difference every day)

These awards celebrate the passion, innovation, and dedication of our incredible teams across TUI who work tirelessly to put our customers truly at the heart of everything we do. 💙

Safety Symposium by TUI Airline and Boeing

🤔 Who is responsible for safety in TUI Airline? The answer is simple – all of us. ✈️ To further strengthen our shared safety culture, TUI Airline and Boeing have launched the #SafetySymposium – an inspiring series that brings together expertise, experience and commitment from across our Flight Operations community.

Within 10 days, the team will visit 12 bases in Belgium, Germany, Sweden, the Netherlands and the United Kingdom, supported by Boeing’s Technical and Safety Pilots.

Christopher Grube , Managing Director Flight Operations, TUI Airline: "It’s fantastic to see so many colleagues taking part – the close collaboration with Boeing and learning like this keep our safety culture strong. Looking forward to the next sessions!"

💡 Recommendation: What’s next in travel? 🗺️✨

🗺 Can you guess Europe’s favourite weekend getaway? 🥰 Over half of Europeans like to go on short trips of up to three nights. According to the European Travel Commission, trips within Europe are particularly popular.

👉 To give you an idea of where your next express getaway could take you, TUI Musement has compiled a list of the most popular cities based on Google search volume. 💡

Take a look at the full list of the top 30 city breaks here.