Lyssn's AI Digest & Updates
Welcome to your quarterly Lyssn update!
Inside you'll find the latest product releases, helpful resources, and company news. Have questions? Our team contact info is at the bottom.
Webinar Recording: Motivational Interviewing Fidelity in Child Welfare: Real World Strategies to Improve Outcomes
Motivational Interviewing (MI) is only as effective as its implementation. So how can you ensure it’s being used with fidelity across your agency? Join us for a 60-minute session in partnership with APHSA where experts will explore how to apply MI fidelity in child welfare practice—and why it’s critical for improving outcomes, strengthening supervision, and maximizing impact.
In this session you'll discover:
- Practical techniques for effectively monitoring MI fidelity
- A real-world case study from the State of Wyoming Department of Family Services
- How MI fidelity ties into funding, reporting, and quality assurance
Featured Speakers:
- Reyna Puentes, MA, LPC - Board of Directors of MINT member, Qualitative Coder for Lyssn & Training Coordinator at the University of Texas at El Paso
- Maria Vasquez-James - MINT Member, Social Services Policy Analyst, State of Wyoming Department of Family Services
- Moderator: Carole Hussey, President of Evolv Strategy Group
Product Spotlight: Suicide Prevention Training
Lyssn now offers a Suicide Prevention training designed to teach fundamental concepts and practical skills, allowing you to put your learning into immediate practice.
This training provides best-in-class instruction from Suicide Prevention experts Dr. David Jobes and Dr. Samantha Chalker paired with immediate AI-powered feedback as users apply concepts and respond to realistic client scenarios.
Webinar Recording: Scaling Child Welfare Workforce Training with AI Technology
Check out our HHS webinar — now available to watch at your convenience. Just click the image below to start viewing.
A snapshot of the discussion:
Looking to better prepare child welfare professionals to face complex, high-stakes situations without overwhelming our training systems? Join our free webinar to learn how AI technology can scale training while keeping quality and supervision at the center.
You will learn how:
- AI creates safe, realistic opportunities for skills practice
- Immediate feedback improves learning outcomes
- Supervisors can support staff with clearer coaching and data
The expert panel:
- Ernestine Briggs-King, PhD - VP of Family and Community Interventions, Kennedy Krieger Institute
- Kelly McCauley, LSCSW, Account Executive - HHS, Lyssn
- Moderator: Carole Hussey, Evolv Strategy Group
Webinar Recording: Strengthening Frontline Support: Supervision Tools & Strategies for Crisis Call Takers
Catch up on our most recent behavioral health webinar — now available to watch at your convenience. Just click the image below to start viewing.
Today’s front-line crisis teams are under more pressure than ever. Balancing consistent quality of care, efficient and supportive supervision, and growing reporting demands requires solutions that are practical, scalable, and equitable.
In this session, you'll learn:
- How crisis call center supervisors use AI to monitor fidelity to suicide prevention protocols for all calls and deliver balanced, constructive feedback.
- What day-to-day implementation of AI quality tools looks like in a real crisis call center including challenges and lessons learned.
- How to use call quality data to identify coaching opportunities and success stories.
Featured Speakers:
- Michelle Horvath - Senior Director of Access and Urgent Care Services at Compass Health Network
- Sara Wombwell - Director of Access & Urgent Care Services at Compass Health Network
- Moderator: Christina Soma - Research Scientist and Clinical Implementation Consultant at Lyssn
Webinar Recording: AI Decoded: A Behavioral Health Crash Course for AI Integration
Check out our behavioral health webinar — now available to watch at your convenience. Just click the image below to start viewing.
A snapshot of the discussion:
Feeling overwhelmed by AI jargon in behavioral health? This webinar will cut through the noise with practical insights you can actually use such as:
- How to distinguish between AI technologies relevant to behavioral health
- Key ethical considerations for implementation
- Real-world use cases to embrace—and scenarios to avoid
- Critical questions when evaluating AI solutions
- Practical next steps for AI integration
The expert panel:
- Dr. Zac Imel, PhD - Professor at University of Utah, Lyssn Chief Science Officer
- Vivek Srikumar, PhD - Associate Professor at University of Utah
Lyssn's AI Quality Assessment Framework
Mental health professionals seeking to use technology to improve the impact of their team, without compromising human connection and quality care, face a critical challenge: distinguishing between high-quality AI tools and potentially harmful ones.
With the market saturation of general AI technologies like ChatGPT and Claude, it’s become increasingly easy to create AI software that appears tailored for behavioral health or health and human services needs. However, this has led to a flood of low-quality, unsafe, unproven, and biased AI tools in the market.
The Lyssn team has created a FREE framework for you and your team to use when assessing new AI solutions. Click here to learn more.
Everything you need to know about AI
AI has dominated recent media, online discussions, and business trends, sparking debates about its capabilities and limitations. For those new to AI, we have a comprehensive guide explaining fundamental concepts and defining key terminology. If you're in the market for AI solutions, our evaluation rubric helps you cut through marketing buzzwords to assess true quality and performance.
Want to learn more? Check out our AI Guide for Beginners.
Let's connect!
If you're curious about Lyssn or our products, you can reach out to our team here or contact us here.
Warmly,
The Lyssn team