AI isn’t replacing humans; it’s learning to connect like them. Josh Lupresto, CISSP sits down with Hardy Myers to talk about the next evolution in AI agents and why empathy, not automation, is the real breakthrough. From human-like reasoning to emotionally intelligent interactions, this episode challenges how we think about customer interactions and the future of AI. The next leap in AI isn't technical, it's emotional: https://ow.ly/EfBk50XuujJ #NextLevelBizTech #AIagents #CustomerExperience #EmpathyInAI #CX #TechnologyAdvisors #AIstrategy #Telarus #DigitalTransformation