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Great insights, I especially agree that success lies in balancing people, process, and technology. Mapping out a clear roadmap and avoiding the trap of implementing tech for tech's sake can avoid a lot of pitfalls. Transformation isn't a one-off project. It’s a sustained journey. Confident, collaborative and a client focused mindset make all the difference.
Great article Lindsey R. !
ServiceNow Advocate | ITSM Strategy & Platform Optimization | KPI-Driven Problem Solver
3dGreat article, and thanks for sharing it. One of the biggest gaps I see is documenting processes early and designing them for where the business is going, not where it has been. Transformation is a chance to review what truly works (and what doesn’t) and fold those changes into the plan. Skip that step and even a strong strategy and modern tech stack rarely deliver what you hoped for.