“We are strengthening and going deeper.” That’s how Anil Bhatt, Chief Information and Digital Officer at Norfolk Southern, describes his team’s approach to artificial intelligence. Rather than chasing hype, Anil focuses on what moves the needle: ► Embedding copilots where they support frontline employees ► Using AI only where success can be measured and repeated ► Grounding every decision in a data strategy built on accuracy, accessibility, and actionability 🎧 Don’t miss this conversation: https://lnkd.in/ggy7eJZD #AILeadership #TechnovationPodcast #DigitalExecution #FreightTech
“We are not rushing into using AI in every aspect... but we are strengthening and going deeper.” In this episode of Technovation with Peter High, Peter speaks with Anil Bhatt, Chief Information and Digital Officer at Norfolk Southern, about how a 20,000-mile freight rail network uses technology to drive measurable impact. A few themes stood out: — Operationalizing AI through defined metrics, not pilots — Building a data strategy grounded in accuracy, accessibility, and actionability — Using copilots to augment, not displace, frontline talent — Anil brings a refreshingly pragmatic lens to digital transformation in one of America’s most critical industries. 🎧 Listen to the full conversation: https://lnkd.in/ggy7eJZD #Technovation #AI #DigitalTransformation #CIOLeadership
