T-Mobile and Starlink enable satellite 911 service for all

This is a game-changer for emergency services and public safety! A great use of satellite technology. Building strong networks is powerful — let’s connect and collaborate: https://www.linkedin.com/in/sajjad-hussain-610277232/

Over the past week, I’ve experienced two major service failures with Metro by T-Mobile that I feel need to be documented. First, I was instructed by a Metro agent to delete my eSIM, which caused my service to drop and led to incorrect information about my device being ‘locked’. Then, a device I ordered was shipped to the wrong address due to an error on Metro’s shipping label. UPS confirmed only the shipper can correct or waive the delivery fee. I tried everything to resolve it. I was transferred more than 10 times across multiple departments, repeatedly asked to verify my identity and repeat my story, to the point where I was in tears from exhaustion and frustration. After all of that, there is still no resolution, and I have not received the device I paid for. All I originally asked was for Metro to contact UPS and correct the mistake or allow reimbursement if I paid the fee myself. That never happened. I’m sharing this because customers deserve accountability, accuracy, and follow-through especially when the issue originates from the company itself.

Note that your phone must be unlocked to use this.

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I can only think this gives a false sense of security. Why only text? If you can hit Starlink, voice is possible as well. Prompt and appropriate emergency response in remote areas can't rely on the reporting party being a texting speed prodigy. What could be a 60-second verbal confirmation can drag on 15-20 minutes over text. Voice will always be preferable.

Piedmont Healthcare, Let's talk.

Your leadership claimed "most" phones made in the last four years would be compatible. You lied to the FCC about compatibility. You told the public no firmware upgrades would be required. Lies, lies, and more lies.

Luring people to get involved and then be charged, using auto-pay as a tool to steal money — that’s their weapon. Bad services should be refunded, but in T-Mobile’s case, it’s on another level. They charge customers for services never used, and then claim, “We cannot and will not refund.” Once the money is paid into their account, they say it’s theirs, no matter what. Even if the customer never used the data, they refuse to verify data usage or the date the service was stopped. Their motive seems to be theft, not service 😤

This partnership for satellite text-to-911 is massive, focusing on critical, universal connectivity. For the Canadian BPO sector, which prioritizes robust business continuity (BCP) and communication resilience, this level of emergency connectivity innovation sets a new standard for network reliability. 🇨🇦 

If we believe the corporate mobile industry, 5G was supposed to be the biggest upgrade ever. Instead, it was the worst engineering mistake ever in the cell phone evolution, when they took away 3G support for wide spread basic reliable coverage. 5G was designed for internet, apps and video, not consistent, quality phone calls and text. With the added $$ corporate benefit of monetizing every single thing you do on your phone. Hey just like the corporate model for StarLink. When it is a coin flip these days for a phone call or text to work, this is not resilience nor service, but a scam..... Disaster communications info programs have had to scrap $ millions in many areas because 5G phone systems just didn't work for emergency announce. This is NOT a paid announcement, just observable facts.....