What defines healthcare “quality”?
It’s a question I get asked a lot, and I’ve focused my work at Lantern on pushing even further into quality, especially when thinking about modern Centers of Excellence (COEs)
It’s not just about brand-name facilities. It’s about outcomes, access, affordability, and experience at the level of each individual surgeon, down to the procedure we’re asking them to perform.
Traditional models have focused on facilities and reputation alone. But real quality goes beyond and drills down to the individual surgeon level where outcomes, appropriateness, and patient experience meet.
That’s a message I shared in a recent Business Group on Health webinar with Kim Baker and Dickon Waterfield, where we discussed what a modern COE should really look like.
Any conversation about quality that ignores affordability lives in theory, not reality. So, let’s not pretend like cost isn’t critical to any discussion on the topic.
When you align the right clinicians, accessible care, and thoughtful plan design, everyone wins, and you can produce these kinds of outcomes:
✅ 34% surgical avoidance
✅ 95% member satisfaction
✅ Meaningful savings and better outcomes
At Lantern, we’re proving that quality and affordability don’t have to be separate conversations; they’re part of the same equation. I think it was Michael Porter that first said, “Value=Quality /Cost”. He was right.
If you’re a Business Group on Health member, please have a listen to the webinar where we discussed redefining what quality means and how it applies to COEs.
https://lnkd.in/gHhVgW3g
