Our team has spent the last few months rethinking what great support tools should feel like. Today, we’re shipping four new AI features in Plain that bring that vision to life. What I love most about this release is how naturally the pieces work together. Here’s what’s new: 💬 𝗔𝗿𝗶 — 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗬𝗼𝘂 𝗖𝗮𝗻 𝗧𝗿𝘂𝘀𝘁 Answers repetitive questions using your docs and past tickets. No guessing, no hallucinations. 👨💻 𝗟𝗼𝗼𝗸𝘂𝗽 𝘄𝗶𝘁𝗵 𝗖𝘂𝗿𝘀𝗼𝗿 — 𝗖𝗼𝗱𝗲-𝗔𝗰𝗰𝘂𝗿𝗮𝘁𝗲 𝗔𝗻𝘀𝘄𝗲𝗿𝘀 Connects to your codebase so support can answer technical questions without interrupting engineering. 🦸 𝗦𝗶𝗱𝗲𝗸𝗶𝗰𝗸 — 𝗬𝗼𝘂𝗿 𝗧𝗲𝗮𝗺’𝘀 𝗖𝗼-𝗣𝗶𝗹𝗼𝘁 Drafts replies, summarizes threads, and surfaces the right docs — all in your inbox. ✨ 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 — 𝗙𝗿𝗼𝗺 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝘁𝗼 𝗥𝗼𝗮𝗱𝗺𝗮𝗽 Analyzes support conversations automatically and highlights patterns your product team can use. This brings us closer to a world where support teams have the clarity, context, and tools they’ve always deserved. A big day for Plain, and a reflection of the thoughtful work the team has put into every part of this release.
Amazing work by the entire team here, excited to get this in the hands of customers 💪
Huge!!!
Huge congrats to everyone involved in shipping these! Big game changer for support teams 👀
This is awesome! You think Plain would be a solid option for marketplace B2C companies or is it still best suited for B2B?
So excited for this launch, and for what's coming next 👏 🚀
Unreal work from the AI team 👏
Rebuilding the way support tools work > adding another feature
Congratulations!
Read the full announcement: https://www.plain.com/blog/introducing-ai-features