Amex GBT and SAP Concur Launch Complete, a Next-Gen Travel Solution

SAP Concur and American Express Global Business Travel have announced a strategic partnership that’s set to reshape the travel, payment, and expense landscape — introducing Complete by SAP Concur and Amex GBT, an integrated, AI-powered solution for a smarter traveler experience. In our latest blog, Leigh-Ann Burroughs, LG Travel Expert, breaks down what this means for the broader TMC ecosystem, existing Concur clients, and the future of travel technology innovation. From evolving partner dynamics to migration strategies and access to new AI-driven tools — this development signals a major shift for corporate travel programs. Read the full article to explore what this “new era” could mean for your organization: https://lnkd.in/g2wYM_yY #BusinessTravel #SAPConcur #AmexGBT #TravelManagement #ThoughtLeadership #LyndonGroup

Concur Travel president Charlie Sultan and Amex GBT EVP of global and multinational clients David Reimer fielded questions, including several sourced from travel buyers, from BTN Group VP of content Elizabeth West about their recently announced partnership at the kickoff session at the show's debut in New York. Sultan said teams from both companies are working jointly to prioritize determining which enhancements should be released next but said the new user interface will be first up in the coming weeks. A pilot group of Egencia customers who want integration into Concur Expense will start later this year, with wider availability in the first quarter of next year, he said.

📰 PhocusWire's weekly #travelteclnews briefs: SAP is advancing #artificialintelligence (#AI)-powered travel and expense management with its Joule copilot and new Joule agents. Optii Solutions has integrated its hotel operations software with Medallia Concierge to help hotels deliver faster, more seamless service. Amadeus Cytric has launched its global Prime Partner Program to recognize and strengthen collaboration with top travel management companies worldwide. Canary Technologies has launched an AI-powered sales and catering payments hub, designed to help hotels close deals faster and streamline event contracting and payments. HBX Group has launched a new version of its “Olivia” chat tool featuring real-time, AI-powered two-way translation. Etraveli Group and Frontier Airlines launched a direct New Distribution Capability (#NDC) connection that pipes Frontier’s real-time fares, ancillaries and bundles into Etraveli’s online travel agency brands and B2B partners, including Booking.com. Cornerstone Information Systems launched Upstream, a data management platform that unifies booking, expense, enterprise resource planning and HR #data into governed models for #travel and expense oversight. Kiwi.com launched direct NDC connectivity with American Airlines, giving the #onlinetravelagency access to the carrier’s full content and fares across flights and ancillaries. Mastercard unveiled two products to streamline #B2B payments: Commercial Connect API, a single integration opening access to issuer-backed virtual card capabilities starting in 2025, and clearing controls, issuer-enforced rules at clearing to block noncompliant virtual card transactions before settlement, slated for global availability in 2026. SITA launched AeroCost Manager, a direct operating cost (#DOC) accounting platform built with Maureva’s KEOPS to automate airline expense control and curb fraud. Sabre Corporation Direct Pay launched an integrated chargeback management service built with Chargebacks911 to streamline disputes across issuing and acquiring channels. Read the full details in #PhocusWire's recent #traveltech article ⤵️

American Express Global Business Travel (#AmexGBT) and SAP Concur have announced a strategic alliance to launch a new integrated travel and expense platform. https://lnkd.in/gCwmWRnE #traveltech #amex #travelindustry #travelindustrynews

Stephan Baars, Global CEO of BCD Travel, shared remarks on the announcement of a strategic technology alliance between Amex GBT and Concur. “We are client-centric, not competitor-driven. It has always been and continues to be our philosophy to give clients the freedom and flexibility to choose the technology that works best for them. We’re not putting them in a service box. Our open platform lets companies combine our technology with the tools they prefer – Concur Travel & Expense included – so they’re never locked into a single path. For our clients using Concur we will continue to advocate for them in the interest of innovation and improvement. This is also something Concur will need to do to support the many clients not serviced by other TMCs. Furthermore, announcing something and delivering it are two different things. Take an AI-enabled traveler assistant, or an integrated travel and expense tool for SMEs – we’ re much further along than simply talking about it. And others are playing catch up.” #businesstravel #technology #tmc https://lnkd.in/eKYKTtC2

💼 **𝗔𝗺𝗲𝘅 𝗚𝗕𝗧 𝗮𝗻𝗱 𝗦𝗔𝗣 𝗖𝗼𝗻𝗰𝘂𝗿 𝗟𝗮𝘂𝗻𝗰𝗵 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗧𝗿𝗮𝘃𝗲𝗹 & 𝗘𝘅𝗽𝗲𝗻𝘀𝗲 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗧𝗼 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗲 𝗖𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲 𝗧𝗿𝗮𝘃𝗲𝗹 American Express Global Business Travel (Amex GBT) and SAP Concur have unveiled a new 𝗰𝗼-𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗱, 𝘂𝗻𝗶𝗳𝗶𝗲𝗱 𝘁𝗿𝗮𝘃𝗲𝗹 𝗮𝗻𝗱 𝗲𝘅𝗽𝗲𝗻𝘀𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺, marking a major leap in simplifying the end-to-end business travel experience. 💡 𝗞𝗲𝘆 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ✅ Combines Amex GBT’s travel expertise with Concur’s expense automation technology ✅ Provides a single, seamless interface for booking, managing, and expensing corporate travel ✅ Enhances visibility, compliance, and cost control for organizations ✅ Designed to boost traveler satisfaction while streamlining reporting and analytics ✅ A cornerstone of a 𝗻𝗲𝘄 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗮𝗹𝗹𝗶𝗮𝗻𝗰𝗲 between two global leaders in travel and enterprise solutions 🎯 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗜𝗺𝗽𝗮𝗰𝘁: This collaboration reimagines how businesses manage corporate travel — integrating 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆, 𝘁𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝗰𝘆, 𝗮𝗻𝗱 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 under one digital ecosystem. It represents a step forward in aligning travel programs with modern workforce expectations and sustainability goals. 🔗 Read more: https://lnkd.in/dhtSHUpf #AmexGBT#SAPConcur#BusinessTravel#CorporateTravel#TravelTech#Innovation#ExpenseManagement#SmartBusiness#DigitalTransformation#Partnerships

SAP Concur announced a strategic alliance with American Express Global Business Travel (Amex GBT) and the launch of Complete by SAP Concur and Amex GBT #SAPConcur #AmericanExpressGlobalBusinessTravel #AmexGBT #Complete https://lnkd.in/giR3zKzV

SAP Concur announced a strategic alliance with American Express Global Business Travel (Amex GBT) and the launch of Complete by SAP Concur and Amex GBT #SAPConcur #AmericanExpressGlobalBusinessTravel #AmexGBT #Complete https://lnkd.in/ggA4yZdC

SAP Concur announced a strategic alliance with American Express Global Business Travel (Amex GBT) and the launch of Complete by SAP Concur and Amex GBT #SAPConcur #AmericanExpressGlobalBusinessTravel #AmexGBT #Complete https://lnkd.in/gyyirpVS

🚨 Business travel disruptions are exploding — and the data proves it. According to the latest TravelPerk survey: ⚠️ 89 % of travelers faced disruptions this year (vs 67 % last year) 💸 72 % paid a premium to rebook — an average +27 % cost ⏱ Nearly 5 hours lost per disrupted trip 😰 66 % said it increased stress and hurt work-life balance We keep talking about “smart tech” and “automation,” but let’s be honest — travelers are still paying the price for a system built on legacy pipes and fragile integrations. This isn’t just about flight delays — it’s about the resilience of the entire ecosystem: content accuracy, rate integrity, traveler care, and the human hand-off between tech and service. We don’t need more dashboards — we need execution, empathy, and truly connected platforms that fix what’s broken. 👉 That’s exactly why I’m so energized about the new SAP Concur × American Express Global Business Travel alliance and the upcoming Complete T&E Platform — bringing together content, service, and spend into one seamless, traveler-first experience. #BusinessTravel #CorporateTravel #HotelDistribution #TravelTech #ResetTheTable #SAPConcur #AmexGBT #Innovation #TandE https://lnkd.in/e-3rfVF5