"Bringing the voice to life" 🥳 That's what we like to hear!
“If you’ve got room to improve, it’s a no-brainer.” – Bailey Hillman, Zulay Kitchen. We recently partnered with Bailey and his team, so I caught up with him last week to go through his experience with Hark. A few things stood out during our convo: 1. Time to Insight. This is a huge one... he (and many others in CX) are constantly asked for customer data by various departments. -In the past, Bailey had to comb through a brutal Help Desk search and comb through other data manually. Now, he's able to get the insight in minutes. 2. Sharing the insight. Compiling and sharing an ugly report mutes the customer voice in a way. He said that with our platform, he's seeing much more engagement across departments because of how we bring the voice to life. 3. Clarity. This is the unlock. The org is able to make more customer-centric decisions faster by taking advantage of customer feedback. This is always the goal and I love being able to play a part in helping teams hit it!
