Avoiding pitfalls in GCC setup in India: 3 common mistakes

We’re excited to announce the digital release of our latest report, launched at the Dun & Bradstreet GCC Summit 2025 in New Delhi, themed “Harnessing India’s Capabilities for Global Growth.”   As Global Capability Centers (GCCs) evolve from cost centers to strategic innovation hubs, this report captures the pulse of transformation across India’s thriving GCC ecosystem. 📥 Download the full report here: https://lnkd.in/dhxsvmcC   Presenting Partners: Invest UP | Team Computers & Dell Technologies Co-partners: JSA Advocates & Solicitors | Redington Limited | Hewlett Packard Enterprise (HPE) | Intellect Design Arena Ltd | CRC Group | NIIT Limited Branding Partner: Orion Innovation | Connect Residuary Private Limited   Let’s continue to build resilient, innovative, and globally competitive GCCs from India.   #GCCSummit2025 #GlobalGrowth #IndiaCapabilities #DigitalTransformation #DunAndBradstreetIndia #DNB #GCC #INDIA #SUMMIT #Launch #2025 #GlobalCapabilityCenters #Centerofexcellence #globalbusinesssolution

We’re excited to announce the digital release of our latest report, launched at the Dun & Bradstreet GCC Summit 2025 in New Delhi, themed “Harnessing India’s Capabilities for Global Growth.”   As Global Capability Centers (GCCs) evolve from cost centers to strategic innovation hubs, this report captures the pulse of transformation across India’s thriving GCC ecosystem. 📥 Download the full report here: https://lnkd.in/dhxsvmcC   Presenting Partners: Invest UP | Team Computers & Dell Technologies Co-partners: JSA Advocates & Solicitors | Redington Limited | Hewlett Packard Enterprise (HPE) | Intellect Design Arena Ltd | CRC Group | NIIT Limited Branding Partner: Orion Innovation | Connect Residuary Private Limited   Let’s continue to build resilient, innovative, and globally competitive GCCs from India.   #GCCSummit2025 #GlobalGrowth #IndiaCapabilities #DigitalTransformation #DunAndBradstreetIndia #DNB #GCC #INDIA #SUMMIT #Launch #2025 #GlobalCapabilityCenters #Centerofexcellence #globalbusinesssolution

𝐈𝐧𝐝𝐢𝐚 𝐢𝐬 𝐠𝐞𝐚𝐫𝐢𝐧𝐠 𝐮𝐩 𝐟𝐨𝐫 𝐚 $600𝐁 𝐆𝐂𝐂 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲. CII has just unveiled a national roadmap to position 𝐈𝐧𝐝𝐢𝐚 𝐚𝐬 𝐭𝐡𝐞 𝐆𝐥𝐨𝐛𝐚𝐥 𝐂𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐂𝐞𝐧𝐭𝐫𝐞 (𝐆𝐂𝐂) 𝐜𝐚𝐩𝐢𝐭𝐚𝐥 𝐨𝐟 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝 - a move that could create 25𝐌+ 𝐡𝐢𝐠𝐡-𝐬𝐤𝐢𝐥𝐥 𝐣𝐨𝐛𝐬 and significantly shift the global services landscape. Video: CII Unveils $600B Roadmap to Make India the World’s GCC Capital (https://lnkd.in/dGtfGjBC) 𝐋𝐞𝐭’𝐬 𝐝𝐢𝐠 𝐢𝐧. This is more than policy. IT Service & Consulting Board room discussing & trying to address these 2 questions: 1. What does this mean for us i.e. Indian IT Services & Consulting firms ? -A broader addressable market, beyond classic IT outsourcing / application management. -Opportunity to move up the value chain: from implementation to consulting + engineering + global delivery + innovation services. -Increased competition and stake: global enterprises will seek India for their GCCs (capabilities, not just cost). Indian firms must partner, or build internal GCC-style practices to remain relevant. 2. How do Indian ITeS & Consulting firms capture this opportunity? The winners will : -Move from services to capability ownership -Create “GCC-style” centres within their own delivery models -Go domain-deep in priority sectors -Partner directly with global enterprises setting up/expanding GCCs -Invest in talent for the next decade - not the last decade This is a 𝐨𝐧𝐜𝐞-𝐢𝐧-𝐚-𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐭𝐫𝐚𝐧𝐬𝐢𝐭𝐢𝐨𝐧: From “India as the world’s back-office” → to 𝐈𝐧𝐝𝐢𝐚 𝐚𝐬 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝’𝐬 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐞𝐧𝐠𝐢𝐧𝐞. follow Devjyoti Seal for more insights #GCC #GlobalCapabilityCenters #IndiaGrowthStory #DigitalTransformation #EngineeringR&D #Consulting #ITServices #Innovation #TalentEcosystem #FutureOfWork #CII #MakeInIndia #TechLeadership #GCCStrategy

What began as a quest for cost efficiency has evolved into a powerhouse of innovation, agility, and scale especially in India, where Global Capability Centers (GCCs) are expanding at record pace. 2024 saw one new GCC announced every week. Today, we’re nearing two new Greenfield setups per week. Who’s leading this wave? From Fortune 100 to Fortune 3000 companies across industries and revenue segments, everyone is investing in capability-building, not just cost-saving. The question is no longer 'why' build a GCC in India. It’s how to get it right. The foundations of a successful GCC lie in five pillars launched together from day one: ➡️Value Proposition – design it right to align with business goals ➡️Executive Attention – ensure leadership buy‑in and sponsorship ➡️Brand Alignment – make it a true extension of your global identity ➡️People & Culture – build global citizens, avoid silos ➡️Compliance - play within local boundaries smartly. Get these right, and your GCC becomes a growth accelerator, a microcosm of your global enterprise. Miss one, and you risk turning it into just an operational outpost. The Build–Operate–Transfer (BOT) model is gaining traction as organisations balance scale, control, and speed. Designed and executed right, it enables faster value realisation while preserving flexibility and ownership from day one. At Deloitte, we help build GCCs that grow with your ambition  transforming operations into innovation engines. Because when it’s done right, a GCC isn’t just a cost play. It’s a game changer. #Deloitte #GCC #GlobalCapabilityCenters #BOTModel #FutureOfWork #Transformation Robert Hillard, Jiak See Ng, YOKO KUBO, Aditya Mina, Romal Shetty

Tushar Gawande, our Head of Shared Services Centre at Anglo-Eastern, joined the GCC Pulse™ Podcast to talk about how Global Capability Centres (GCCs) in India are redefining global value creation. In this conversation, he reflected on his two-decade journey of building and scaling GCCs across industries - exploring what it takes to balance efficiency with innovation, and how strategic leadership, self-assessment, and a future-ready workforce are shaping the next decade of GCC evolution. Tushar also discussed how India’s GCC ecosystem is becoming a hub for global transformation, powered by technology, talent, and a mindset shift from cost to capability. In the dynamic field of ship management, operational efficiency and cost management are critical to maintaining a competitive edge. We established our Shared Services Centre in Navi Mumbai in 2023 with a clear mission - to streamline operations, enhance service quality, and reduce cost-to-serve to our global customers. By centralising key functions such as finance, IT, sustainability, procurement, and others, we have been able to implement uniform processes across our operations, identify and eliminate redundant activities, and foster better collaboration amongst teams. Listen to the full conversation here: https://lnkd.in/gVrgYa97

Our recent webinar, "India’s GCC Advantage: A Strategic Gateway for Swiss Enterprises"—co-hosted with the Swiss-Indian Chamber of Commerce (SICC) and the Swiss Business Hub India (SBHI)—highlighted the transformative role of Global Capability Centers in driving business innovation and operational excellence for Swiss companies. The event featured engaging fireside chats and strategic discussions, offering valuable perspectives on collaboration between India and Switzerland. These conversations provided rich, actionable insights for Swiss enterprises seeking new opportunities for engagement in India. Special thanks to our panelists—Sandeep Dhar, Siddhish Mittal, Philippe Reich, and Florin Müller—for their impactful contributions. Watch the webinar recording: https://lnkd.in/g75b6wKn

Our recent webinar, "India’s GCC Advantage: A Strategic Gateway for Swiss Enterprises"—co-hosted with the Swiss-Indian Chamber of Commerce (SICC) and the Swiss Business Hub India (SBHI)—highlighted the transformative role of Global Capability Centers in driving business innovation and operational excellence for Swiss companies. The event featured engaging fireside chats and strategic discussions, offering valuable perspectives on collaboration between India and Switzerland. These conversations provided rich, actionable insights for Swiss enterprises seeking new opportunities for engagement in India. Special thanks to our panelists—Sandeep Dhar, Siddhish Mittal, Philippe Reich, and Florin Müller—for their impactful contributions. Watch the webinar recording: https://lnkd.in/g75b6wKn

Our recent webinar, "India’s GCC Advantage: A Strategic Gateway for Swiss Enterprises"—co-hosted with the Swiss-Indian Chamber of Commerce (SICC) and the Swiss Business Hub India (SBHI)—highlighted the transformative role of Global Capability Centers in driving business innovation and operational excellence for Swiss companies. The event featured engaging fireside chats and strategic discussions, offering valuable perspectives on collaboration between India and Switzerland. These conversations provided rich, actionable insights for Swiss enterprises seeking new opportunities for engagement in India. Special thanks to our panelists—Sandeep Dhar, Siddhish Mittal, Philippe Reich, and Florin Müller—for their impactful contributions. Watch the webinar recording: https://lnkd.in/g75b6wKn