In a recent interview with our Chairman and CEO Tony Spring, Fortune explores our efforts to transform the customer experience at Macy’s, focusing on sharper merchandising, renewed service standards and a return to retail fundamentals. Read the full story in Fortune to see how we’re elevating the shopping experience and inspiring change across our stores. https://lnkd.in/ep-VJWRj #Macys #RetailLeadership #CustomerExperience
“a return to retail fundamentals.” - YES! I always looked forward to visiting Macys growing up. Looking forward to seeing this implemented!
Congratulations Tony Spring ! Rooting for you always and so happy to see Macys on the right track!
The stock is up; there is room in retail for a great department store. Macy's has a shot at reinventing itself and the shopping experience.
I read this with hope. However I will believe it when I see it. Retired retail executive.
Congratulations Tony Spring and Macy's Teams. This was a time in the making and he’s not done. He will take Macy’s to a new height. Remember Bloomingdale’s… he did it there he will do it again.
Inspiring leadership and vision from Macy’s! 👏 Exciting to see the focus on innovation and elevating the customer experience...
I believe you have found the key, Tony Spring--"a return to retail fundamentals." Follow that mantra and you will be standing where Saks and others will fall--I am betting on you. My only question is, how many merchants do you have who really get and know retail fundamentals as we fundamental-taught merchants have in our muscle memory?
I can assist with changing the customer experience easily with very low overhead with my new technology
Focus on the consumer will always find success. Congratulations Tony. Your leadership is reaping great rewards.
Former Chief Executive Officer at Macy's
1moMacy*s, Inc. is on the right track and Tony Spring and his team deserve credit for ignoring the distractions and calls for short term returns and sticking to long term solutions of investing in the pieces of the business that matter most to Macy*s customers! That is becoming more evident everyday and Macy*s and Bloomingdale’s are emerging as the category leader, once again! I’m proud of the team and the progress! TL