Transcript

Hey myself, do I lead the entire delivery team at Locus for North America, Indian subcontinent, where my team and I drive the end to end solution design implementation and go live for our customers, ensuring our customers seamlessly adapt Locus solution for their day-to-day operations? For me, a zero drama golab is all about living. Lucas values being customer obsessed, owning customer and driving excellence. We follow 4 strong pillars. First, deeply understand the customer business. Second, data hygiene to ensure clear foundation. Third, pilot to validate in the real world and for scale hypercare to ensure smooth adoption. We maintain a no surprises communication cadence. Detailed decision logs. Transparent collaboration throughout, because at Lucas, the success isn't about the deployment, it's about true adoption where our customer confidently runs the entire operations with the help of Locus from day one. One small practice, I swear by his daily alignment and reflection. Just 1015 minutes with the team to sync on priorities, blockers and wins. It keeps everyone accountable, aligned and energized in fast-paced delivery environment. This tiny habits prevent chaos, build trust and ensure we are always on one step ahead. Small rhythm, big impact. One of the toughest yet most rewarding challenges I have handled recently was for a North American based customer operating across multiple time zones, handling multi model and highly on demand nature of business. Their operation never slept, which means our solution couldn't either. We had to redesign the entire architecture to unify its scattered data, enable automated planning and provide complete real time visibility all while ensuring 0 description to their live. Knows their live operations. It demanded tight coordination across product, data and customer teams. And yes, a few long nights. What I truly learned was that success in such complex environment comes down to clarity, collaboration and composer. When you keep communication transparent, make decision data-driven, and stay calm under pressure, even the toughest problem can become a landmark of success. Get close to the ground, understand how a dispatcher thinks, how a driver fails when the routes gets changed, and how a customer reacts to a delayed delivery. OPS isn't just about code or configuration, it is about solving problems that moves good people and business every single day. Be curious, be hands on and ready to own the problem end to end. Because at Locus you don't just build tech, you build impact that felts in the real world.