💡 AI isn’t just changing how we travel, it’s redefining how modern travel companies service their customers. We’re proud to see Jo L., our SVP of AI Solutions & Customer Experience at HTS (Hopper Technology Solutions), featured in Forbes latest piece, “How Can AI Change the Way We Travel,” by Jeff Fromm discussing the launch of HTS Assist, our new agentic AI solution for travel. The article highlights how #AI is transforming the traveler journey - from faster response times, improved customer satisfaction and personalized service — and how innovators like HTS are enabling airlines and travel providers to deliver next-generation customer experiences. As Jo shares, AI isn’t replacing the human touch - it’s amplifying it, helping travel companies anticipate needs, resolve issues instantly and deepen loyalty in ways never before. 🔖 A great read for leaders across travel, technology, and CX who are thinking about what comes next. 🔗 Read the full feature: https://lnkd.in/ewuC2AES #AI #TravelTech #CustomerExperience #Innovation #FutureOfTravel #CX #TravelTechnology #Leadership #HopperTechnologySolutions
How AI is transforming the travel industry with HTS Assist
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“The destination isn’t a world where travelers never talk to humans. It’s one where technology handles the routine and the urgent—with speed, clarity, and empathy—so people can focus on the moments that matter.” I’ve been following Hopper for a while now and it’s so interesting to see how they’re applying AI to the travel industry. With the scrutiny around AI accuracy, I really appreciated how they’ve highlighted the guardrails in place and how they’re handling their data responsibly.
💡 AI isn’t just changing how we travel, it’s redefining how modern travel companies service their customers. We’re proud to see Jo L., our SVP of AI Solutions & Customer Experience at HTS (Hopper Technology Solutions), featured in Forbes latest piece, “How Can AI Change the Way We Travel,” by Jeff Fromm discussing the launch of HTS Assist, our new agentic AI solution for travel. The article highlights how #AI is transforming the traveler journey - from faster response times, improved customer satisfaction and personalized service — and how innovators like HTS are enabling airlines and travel providers to deliver next-generation customer experiences. As Jo shares, AI isn’t replacing the human touch - it’s amplifying it, helping travel companies anticipate needs, resolve issues instantly and deepen loyalty in ways never before. 🔖 A great read for leaders across travel, technology, and CX who are thinking about what comes next. 🔗 Read the full feature: https://lnkd.in/ewuC2AES #AI #TravelTech #CustomerExperience #Innovation #FutureOfTravel #CX #TravelTechnology #Leadership #HopperTechnologySolutions
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✈️ Exciting coverage for Amperity! Newsweek just featured insights from our State of AI in Travel & Airlines 2025 report — with perspectives from Tony Owens and Derek Slager. A few highlights: ⚙️ 96% of travel brands plan to increase AI investment ⚙️ Only 12% feel ready to deploy it at scale ⚙️ Brands with a CDP are 5x more likely to achieve full AI adoption The piece explores how AI and trusted customer data are redefining the traveler experience — and how Amperity is helping airlines and hotels make it real. Check it out and give it a share! https://lnkd.in/g-dZnaEt
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✈️ Exciting coverage for Amperity! Newsweek just featured insights from our State of AI in Travel & Airlines 2025 report — with perspectives from Tony Owens and Derek Slager. A few highlights: ⚙️ 96% of travel brands plan to increase AI investment ⚙️ Only 12% feel ready to deploy it at scale ⚙️ Brands with a CDP are 5x more likely to achieve full AI adoption The piece explores how AI and trusted customer data are redefining the traveler experience — and how Amperity is helping airlines and hotels make it real. Check it out and give it a share! https://lnkd.in/g5em7jr6
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✈️ Exciting coverage for Amperity! Newsweek just featured insights from our State of AI in Travel & Airlines 2025 report — with perspectives from Tony Owens and Derek Slager. A few highlights: ⚙️ 96% of travel brands plan to increase AI investment ⚙️ Only 12% feel ready to deploy it at scale ⚙️ Brands with a CDP are 5x more likely to achieve full AI adoption The piece explores how AI and trusted customer data are redefining the traveler experience — and how Amperity is helping airlines and hotels make it real. Check it out and give it a share! https://lnkd.in/gdXRFDiZ
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Experienced business strategy manager I Customer Centric Transformation I Data-Driven Marketing
✈️ Exciting coverage for Amperity! Newsweek just featured insights from our State of AI in Travel & Airlines 2025 report — with perspectives from Tony Owens and Derek Slager. A few highlights: ⚙️ 96% of travel brands plan to increase AI investment ⚙️ Only 12% feel ready to deploy it at scale ⚙️ Brands with a CDP are 5x more likely to achieve full AI adoption The piece explores how AI and trusted customer data are redefining the traveler experience — and how Amperity is helping airlines and hotels make it real. Check it out and give it a share! https://lnkd.in/g4mMh4-P
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✈️ Exciting coverage for Amperity! Newsweek just featured insights from our State of AI in Travel & Airlines 2025 report — with perspectives from Tony Owens and Derek Slager. A few highlights: ⚙️ 96% of travel brands plan to increase AI investment ⚙️ Only 12% feel ready to deploy it at scale ⚙️ Brands with a CDP are 5x more likely to achieve full AI adoption The piece explores how AI and trusted customer data are redefining the traveler experience — and how Amperity is helping airlines and hotels make it real. Check it out and give it a share! https://lnkd.in/eujBss4t
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✈️ Exciting coverage for Amperity! Newsweek just featured insights from our State of AI in Travel & Airlines 2025 report — with perspectives from Tony Owens and Derek Slager. A few highlights: ⚙️ 96% of travel brands plan to increase AI investment ⚙️ Only 12% feel ready to deploy it at scale ⚙️ Brands with a CDP are 5x more likely to achieve full AI adoption The piece explores how AI and trusted customer data are redefining the traveler experience — and how Amperity is helping airlines and hotels make it real. Check it out and give it a share! https://lnkd.in/gyiU-vgN
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#BusinessAdvantagethroughTechnology #BAtT - Strategy, Commercials, Effective Transformation, Artificial Intelligence, AI - Healthcare, Construction, Datacentres, Financial Services, Pharma,
Wyndham: three targets for #ai in looking to drive #BusinessAdantagethroughTechnology: 'efficiency-based, go-to-market and customer experience'. Are you seeing these opportunities?
Vice President of CIO Practice, Digital Thought Leader, CXO Advisor, IT Expert, Professional Speaker, Book Author, Forbes Commentator
Wyndham puts 250 AI agents into production https://lnkd.in/eTZACBNa Customer facing too: Their agentic suite provides support for guests including as modifying bookings + offering travel recommendations. I know their CIO, who is forward-thinking. A move to watch as they mature.
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✈️ Newsweek just featured insights from our State of AI in Travel & Airlines 2025 report, with perspectives from Tony Owens and Derek Slager. A few highlights: ⚙️ 96% of travel brands plan to increase AI investment ⚙️ Only 12% feel ready to deploy it at scale ⚙️ Brands with a CDP are 5x more likely to achieve full AI adoption The piece explores how AI and trusted customer data are redefining the traveler experience — and how Amperity is helping airlines and hotels make it real. Check it out and give it a share! https://lnkd.in/eWjbk4PJ
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AI won’t replace travel advisors. It’s going to make them even more indispensable. We’re already seeing this play out in real time. In the days since launching TravelJoy‘s Itinerary Copilot, thousands of advisors have used it to save hours on itinerary creation, giving them more time to connect with clients (or finally take a night off ✨). Jackie Epperson, owner of Epperson Travel, put it best: “Life changing! I’ve saved so, so, so much time today!” Thanks to Daniel McCarthy at Travel Market Report for highlighting this shift -- and for the opportunity to explain why the future of travel isn’t advisors or AI, but advisors *empowered* by AI. 👉 https://lnkd.in/deBgb8rQ
