Transcript

It's not your imagination. AI tools are everywhere these days. Sometimes they're great and sometimes they miss the mark. You might have had an untrustworthy experience with AI, and that's made you feel like it isn't right to put in front of your customers. We've all seen AI give wrong answers to questions, and that's largely in part because it is learning from the entire Internet. With Help Scouts AI answers only your information and words are used to help your customers. And you can get that up and running in a matter of minutes, not days. AI answers can use your Help Scout knowledge base as the main source of information, but if you do not have a comprehensive doc site yet, you can also use any website. For example, we would use helpscout.com so that's what I've put in here. You have the option to sync just one page, the entire website, or even just a few pages depending on what you would like AI answers to learn and produce answers from. Here you can see it says syncing can take up to 24 hours, but generally it takes less than one. Once the sink is complete, you can test out answers by asking a few questions. Here we have asked what a beacon is and the results will come from just our own website. You can test this as much as you would like so that you can feel confident in the answers the beacon will be giving to your customers. With AI answers, it's your words at work. Help your customers in the moment when they need it the most. We're excited about how our thoughtful AI tools can help your team continue to be people 1st and delight your customers.