Everyone’s building “AI.” Few are building something people actually want to use. 👇 Scott Rocher, our CPO, puts it best: the experience has to be better than just chatting with a bot. That’s what we’ve built with AI Answers at Help Scout: an AI experience that feels human, natural, and genuinely useful. #ai #customersupport #userexperience

Scott Rocher

Product at Help Scout | Former Startup Founder

1w

👏 to Ali Atanasov and Ryan C Brown as the driving force behind our AI Answers user experience!

Heidi Harris, MA

Learning & Leadership Development | Talent Management | Strategic HR Business Partner

1w

Love this perspective on AI!

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