As we continue our Fairmont Values, today we shine a light on one that fuels innovation and confidence across our teams: Empowerment. We have authority to take initiative and anticipate moments that create unforgettable experiences. Meet JB (Jan Bensen) Aquino, Assistant Director of Front Office at Fairmont Royal York, as he shares the most empowering lesson he's learned in his role. Stay tuned as we continue to celebrate the values that shape our culture - and the people who bring them to life. #FairmontHotels #MakeSpecialHappen
Well said JB!
Congratulations to the team at Fairmont Royal York! 💯
Empowerment in motion. Great to see values lived, not just stated. 🌟👏
Congratulations I remember my time in the kitchens of the Royal York fondly!
Empowerment is one of those values that sounds simple on paper but changes everything in practice. When teams are trusted to act with initiative, the guest experience becomes more human, more intuitive, and far more memorable. That mindset is something I deeply believe in — whether it’s giving clients rare access through Faltora or crafting immersive culinary journeys with Normandy Box, the best moments always come from people who feel confident to go beyond the script. Loved hearing JB’s perspective — it’s leaders like this who elevate an entire brand.
Great advise JB
Top 30 Under 30 | Director, Front Office at Fairmont Royal York
1dGreat advice JB!