On November 13 in Wilmington, DE, we hosted an engaging panel on “𝗔𝗜 𝗶𝗻 𝗖𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻𝘀” with top experts from leading banks, lenders, and agencies. Key takeaways: ✅ A𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 𝗶𝘀 𝗿𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗰𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻𝘀—moving from static scripts to dynamic, personalized journeys. ✅ 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗱𝗲𝗽𝗲𝗻𝗱𝘀 𝗼𝗻 𝗳𝗼𝘂𝗿 𝗽𝗶𝗹𝗹𝗮𝗿𝘀: data, technology, organizational culture, and regulatory governance. ✅ 𝗙𝘂𝘁𝘂𝗿𝗲 𝗺𝗼𝗱𝗲𝗹𝘀 will balance AI-driven personalization with human empathy under strict compliance. At EXL, we’re driving this transformation with 𝗣𝗮𝘆𝗺𝗲𝗻𝘁𝗼𝗿℠, our AI-powered collections solution that enables personalized, compliant, and empathetic customer journeys—helping organizations improve recovery rates while enhancing customer experience. The industry is at an inflection point—are you ready for the shift? #AI #Collections #AgenticAI #DigitalTransformation #EXLPaymentor #FutureOfWork
