Building on insights from last month’s London Market Claims event, the second video in our three-part series explores how the industry can develop future claims talent while integrating emerging technologies into everyday practice. Craig Potter discusses the growing skills gap and the importance of apprenticeships, not only in attracting talent, but in developing the digital and behavioural capabilities needed in today’s market. The Insurance Network Megan Storey #LondonMarketClaims #InsuranceCareers #TalentDevelopment