Looking back at our time at the London Market Claims event last month, we’re pleased to share the first in our three-part video series. This conversation explores how claims leaders can balance the efficiency of AI with the development of critical human skills. Craig Potter highlights the importance of embedding AI as a collaborative tool, investing in continuous learning, and preserving essential capabilities like empathy and complex decision-making. Thank you to Megan Storey from The Insurance Network for facilitating the interview. #LondonMarketClaims #ClaimsLeadership #AIinInsurance

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