Our support team moves fast for our members—and now they move even faster. We built an AI-powered call summarization tool using Claude via Amazon Bedrock, seamlessly integrated through ChimeCore™, to help our agents deliver faster, clearer, and more consistent support. ⬇️
Chime Financial boosted customer satisfaction by 5 points with one simple change ☎️⚡💬 https://go.aws/3JsostT Instead of juggling note-taking & customer calls, Chime uses #AmazonBedrock to automatically generate call summaries. The impact: -250,000 hours saved annually -18 seconds faster per call -$700,000 in annual efficiency gains "By using Amazon Bedrock, we've unlocked a treasure trove of actionable insights that were previously unavailable. It's transforming how we serve our customers." #AWS #generativeAI
