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"It was actually a little bit embarrassing" Joe DosSantos and his team at Workday built an agent for recurring revenue—their most critical metric 📊 It couldn't answer basic questions from finance. So they started building: custom semantic layers, one use case at a time. That's when reality hit: you can't scale thousands of agents with thousands of custom translations. At #ReGovern2025, Joe shares what they learned—and why conversational analytics is about the infrastructure, not just the experience. Watch the full session → https://lnkd.in/gwaGjj4C

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