With 55,000 agents worldwide, a global media and technology leader faced a massive challenge: Consolidating call queues and centralizing workforce data — a task their previous systems couldn't handle. Aspect's WFM platform stepped in to deliver strategic solutions that saved them a significant amount of money through enhanced customer retention. See how: https://lnkd.in/gbu9YDwU #CustomerSuccess #CustomerRetention #WFM #ContactCenter #Aspect
