What an incredible week at #Money2020! Three American Express leaders joined industry innovators to discuss the future of financial services and share insights on how AI and fintech are transforming customer experiences: Our President of Global Servicing, Mohammed Badi, took the main stage with Plaid’s COO, Eric Sager, to discuss how leading financial institutions are leveraging AI to create deeply personalized experiences—balancing automation with the human connection customers value most. Executive Vice President, Enterprise Data & AI, Hilary Packer, joined leaders Tyler Pichach from Microsoft and Marco Mahrus from OpenAI for a discussion on how AI agents will securely transact on behalf of consumers and what trust, infrastructure, and governance are needed to power agentic commerce. Head of Fintech New Business, Scott Liftman, teamed up with Fetch, Qolo and Totavi, LLC to discuss the power of partnership in card issuing, highlighting how financial disruptors and incumbents are co-creating to bring new innovations to market quickly and dynamically. Congratulations to all our speakers at #TeamAmex for driving these important conversations forward about the intersection of trust, technology, and customer experience.
What an exciting lineup and a powerful reflection of how the future of finance is being shaped! At ScriptsHub Technologies, we’re inspired by how American Express continues to lead the conversation around AI, fintech, and customer experience. The balance between automation and human connection truly defines the next chapter of financial innovation. 👏 #Money2020 #AI #Fintech #CustomerExperience #TeamAmex
Inspiring insights! 🚀💡 Excited to see how AI and fintech are shaping the future of personalized, trustworthy financial experiences. #TeamAmex #Money2020
Impressive presence from Team Amex — this is exactly the kind of cross-sector dialogue needed to shape the next phase of financial intelligence. At ARCHAI‑D, we believe the future of fintech won’t just be powered by AI — it will be defined by agentic cognition that can reason, adapt, and transact ethically and autonomously. It’s not just about automation — it’s about embedding trust, interpretability, and value-aligned decision-making directly into intelligent agents. As AI begins to handle sensitive transactions on behalf of consumers, governance architectures, cognitive traceability, and modular ethical layers will become core infrastructure — not optional extras. Kudos to the Amex team and all the partners for bringing this conversation forward with clarity and depth. Looking forward to what comes next in the era of intelligent financial ecosystems. #ARCHAID #Fintech #AgenticCommerce #AIInFinance #CognitiveAgents #ModularIntelligence #AIandTrust #OpenAI #Microsoft #Plaid #AmericanExpress #Money2020 #FinancialInnovation #AIethics #FutureOfFinance
Congrats! Some very informative stage sessions!
Great insights from the Amex team — it’s exciting to see how AI and fintech innovation are reshaping the customer experience while emphasizing trust and infrastructure.
AI is truly transforming financial services, and it’s great to see Amex emphasizing the balance between innovation, trust, and human connection. The discussions on agentic commerce and secure AI transactions also underscore how essential clear communication across global markets is to building confidence and driving meaningful customer experiences. #AIinFinance #CustomerExperience #TranslationMatters
Great to see American Express driving innovation in payments and fintech at Money2020. At Gtëk, we share that commitment to customer-service excellence and believe that a human touch + AI technology can make a real difference in this ecosystem. We’d love to collaborate with you by offering AI-powered call center solutions that enhance the customer experience.
shout out Qolo!
Thank you all for your leadership and sharing your insights and expertise! #teamamex💙
I enjoyed so much my experience with Amex that I was in Texas to pay my texas. Thank you Matt Stern