Vincent Onderdelinden’s Post

Everyone’s talking about AI. Few know what they actually want from it. Most Boards are asking for AI. But when you ask what business outcome they expect… things get fuzzy. No surprise that 95% of AI projects don’t deliver ROI. So, we decided to bet on ourselves. Earlier in September, we launched LogicMonitor’s first AI Heroes Program: a 10-week journey for 15 handpicked customers across EMEA. The goal wasn’t to make it about LogicMonitor. It was to build a peer network and help IT teams explore how AIOps can drive real outcomes. Over the 10 weeks, we covered: • Value narratives around Autonomous IT • Data cleansing as the foundation for AI success • Enablement, certifications, and AI adoption plans • Dinners, workshops, and several deep dives • Real customer stories (thanks Gaël GROOTAERT and Ronnie Bachmann from Devoteam!) Some of our AI Heroes also activated Edwin AI, seeing event correlation and AI agents in action, with early results already showing impact: significantly fewer alerts, fewer tickets and fewer critical incidents. That also means fewer issues to escalate from L1 to L2/L3. In turn, that means fewer expert engineering resources wasted and potentially lower OPEX. But perhaps more importantly, more expert engineering resources to refocus on growth and innovation! AI Heroes is the biggest project I’ve ever initiated and led. And definitely the most collaborative. Huge team effort across product, sales, CS, PS, SE, marketing, enablement, and leadership. (Special shoutout to Renee Moran! Literally would not have been possible without you.) Today, we’re closing it out in style with a session on the future of AI in IT Operations, program highlights and results and AI maturity assessments - followed by an awards dinner here in London to celebrate our Heroes. Did we build the plane while flying? Yes. Was it worth it? 100%. 👉 Curious: what’s actually working in your AI and AIOps initiatives so far?