hi Harry Stebbings, need help figuring out the customer service AI agent space? Your post on X highlights the mix bag of new joiners and old players in that space. Hard to tell how this pans out with so much noise. So we thought looking at market shares could help cut through the noise and here are some findings: -> AI-driven startups rapidly challenge incumbents, achieving scale quickly; legacy firms respond with major acquisitions. -> Market is shifting to autonomous agents with success-based pricing; enterprises need tools validating resolution performance and AI spend impact. -> Value comes from deeply integrated AI agents delivering personalized resolutions, removing handoffs; leading vendors prioritize easy deployment and integration. -> Voice AI’s natural, adaptive dialogue enables revenue-driving insights from emotion cues, shifting KPIs from efficiency to retention, conversion, and growth. Got more details in the full report (link in comments)
"Customer Service AI Agent Market: New Players vs. Legacy Firms"
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AILY LABS is Scaling AI that Drives Performance across Fortune 500 Companies. Aily Labs, a real-time enterprise decision intelligence platform for every employee, led by Bianca Diana Anghelina, Kristina Walcker-Mayer, Bettina Vogel, Pau Ferrer Puig, and others, has secured $80 million in funding, led by FPV Ventures with participation from existing investor Insight Partners, J.P. Morgan, and other strategic investors. Read More At: https://lnkd.in/gb7r6GY9 X: https://lnkd.in/gZX__CvS Source: https://lnkd.in/g2rtP6pf
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AILY LABS is Scaling AI that Drives Performance across Fortune 500 Companies. Aily Labs, a real-time enterprise decision intelligence platform for every employee, led by Bianca Diana Anghelina, Kristina Walcker-Mayer, Bettina Vogel, Pau Ferrer Puig, and others, has secured $80 million in funding, led by FPV Ventures with participation from existing investor Insight Partners, J.P. Morgan, and other strategic investors. Read More At: https://lnkd.in/ggPGFN23 X: https://lnkd.in/gGF-5KTz Source: https://lnkd.in/g9cGDjAe
AILY LABS is Scaling AI that Drives Performance across Fortune 500 Companies. Aily Labs, a real-time enterprise decision intelligence platform for every employee, led by Bianca Diana Anghelina, Kristina Walcker-Mayer, Bettina Vogel, Pau Ferrer Puig, and others, has secured $80 million in funding, led by FPV Ventures with participation from existing investor Insight Partners, J.P. Morgan, and other strategic investors. Read More At: https://lnkd.in/gb7r6GY9 X: https://lnkd.in/gZX__CvS Source: https://lnkd.in/g2rtP6pf
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AI hype is everywhere, but smart firms know when to wait. Not every new technology deserves immediate adoption. Rightworks' Derek Distin and Roman Kepczyk, CPA.CITP, discuss the AI reality: 50% of startups won't survive two years. The winning strategy? Proven solutions with track records, peer validation, and clear ROI—not just flashy promises. Watch the conversation: https://ow.ly/6yx250XqCi5
AI for Investor-Backed Firms: Separating Hype from High-Value Solutions
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AI hype is everywhere, but smart firms know when to wait. Not every new technology deserves immediate adoption. Rightworks' Derek Distin and Roman Kepczyk, CPA.CITP, discuss the AI reality: 50% of startups won't survive two years. The winning strategy? Proven solutions with track records, peer validation, and clear ROI—not just flashy promises. Watch the conversation: https://ow.ly/xUuF50XlloJ
AI for Investor-Backed Firms: Separating Hype from High-Value Solutions
https://www.youtube.com/
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AI hype is everywhere, but smart firms know when to wait. Not every new technology deserves immediate adoption. Rightworks' Derek Distin and Roman Kepczyk, CPA.CITP, discuss the AI reality: 50% of startups won't survive two years. The winning strategy? Proven solutions with track records, peer validation, and clear ROI—not just flashy promises. Watch the conversation: https://ow.ly/Nhos50XmIwq
AI for Investor-Backed Firms: Separating Hype from High-Value Solutions
https://www.youtube.com/
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There’s a difference between an acquisition and an acquihire. One changes your strategy. The other just changes your org chart. Too many AI initiatives fall into the same trap. Big spend. Cool tech. Zero business impact. The issue isn’t the technology, but rather the selection discipline. You wouldn’t buy a company without due diligence, but executives sign off on AI pilots after a single flashy demo. In our latest blog, we break down how to evaluate AI investments the way you’d evaluate an acquisition by using a portfolio approach that separates real value from expensive distractions. If you’re leading digital or data transformation, it’s worth the read. You can find it just below.
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AI hype is everywhere, but smart firms know when to wait. Not every new technology deserves immediate adoption. Rightworks' Derek Distin and Roman Kepczyk, CPA.CITP, discuss the AI reality: 50% of startups won't survive two years. The winning strategy? Proven solutions with track records, peer validation, and clear ROI—not just flashy promises. Watch the conversation: https://ow.ly/GWcH50XnSGY
AI for Investor-Backed Firms: Separating Hype from High-Value Solutions
https://www.youtube.com/
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AI hype is everywhere, but smart firms know when to wait. Not every new technology deserves immediate adoption. Rightworks' Derek Distin and Roman Kepczyk, CPA.CITP, discuss the AI reality: 50% of startups won't survive two years. The winning strategy? Proven solutions with track records, peer validation, and clear ROI—not just flashy promises. Watch the conversation: https://ow.ly/SJFM50XlTAC
AI for Investor-Backed Firms: Separating Hype from High-Value Solutions
https://www.youtube.com/
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Everyone’s been sharing the news — congrats to nexos.ai! 👏 nexos.ai raised €30M Series A to tackle one of the biggest challenges in modern business: unlocking the full potential of AI in the enterprise. While many companies are eager to adopt AI, nexos.ai’s founder and CEO, Tomas Okmanas, points to four persistent barriers: ➡️ Fragmented and insecure deployments ➡️ Uncontrolled costs ➡️ Zero visibility ➡️ Failed governance nexos.ai addresses these issues head-on with a unified, web-based AI Workspace for employees and an AI Gateway for developers. The platform replaces scattered tools with a secure, centralized environment that offers built-in guardrails, full observability, and flexible access controls. With this new funding, nexos.ai will accelerate platform development, expand operations across Europe and North America, and launch educational partnerships.
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Tech market intelligence and corporate strategy at CB Insights
1wMore details right there https://www.cbinsights.com/research/report/customer-service-ai-market-share-2025/