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What Makes ServiceNow CSM the Smart Engine Behind Next-Gen Customer Self-Service? In today’s digital landscape, customers expect fast, personalized, and seamless support experiences across every channel. ServiceNow Customer Service Management (CSM) transforms traditional service models through AI-driven automation, omnichannel engagement, and intelligent workflows—empowering customers to resolve issues independently while ensuring complex requests are routed to the right experts the first time.    Key Capabilities that Power Intelligent Self-Service: 1. Virtual Agent with Now Assist (GenAI): Deliver conversational, AI-powered guidance that leads customers to instant, context-aware resolutions. 2. Messaging Service: Engage customers on their preferred messaging platforms for consistent, real-time communication. 3. Service Catalog Automation: Automatically route requests to the appropriate teams through intuitive, form-based submissions and optimized workflows. 4. Knowledge Management: Provide customers and agents with immediate access to curated, step-by-step guidance and best-practice solutions. 5. Engagement Messenger: Embed rich self-service experiences into any webpage with minimal or no coding, offering support at every point in the customer journey. 6. Communities: Foster peer-to-peer collaboration where customers and employees can share insights—or trigger case creation when questions remain unanswered. 7. Service Portal: Centralize all self-service options in a personalized, AI-integrated portal that connects knowledge, workflows, and virtual assistance. Take the next step toward next-generation customer service—contact us to learn how ServiceNow CSM can work for you. 💌 info@quantivetech.com 🌐 www.quantivetech.com #ServiceNow #QuantiveTechnologies #CSM #CustomerServiceManagement #CustomerExperience #DigitalTransformation #AIAutomation #GenAI #SelfService #OmnichannelSupport #IntelligentWorkflows #VirtualAgent #KnowledgeManagement

🔎 What if your teams could find the right answers instantly without raising a ticket? ServiceNow’s AI Search is transforming the way organizations deliver support by delivering smarter, more relevant results across the entire platform. From boosting self-service adoption to reducing case resolution times, AI-powered search is becoming a key driver of digital productivity. If you’re looking to enhance employee experience, improve customer satisfaction, and streamline operations, this quick read is worth your time. 👉 Read now: https://lnkd.in/gkBMn2QF #ServiceNow #AISearch #ServiceNowAI #DigitalTransformation #ITSM #EmployeeExperience #CustomerExperience #KnowledgeManagement #Automation #AIOps #TechInnovation #FutureOfWork #SelfService #EnterpriseIT #ProductivityBoost

*Transform Your Zendesk Workflow, A Data-Driven Solution* Managing customer support tickets can be overwhelming. For instance, Zendesk users often handle an average of 60 tickets per day Zendesk. Without efficient systems, this volume can lead to increased response times and potential customer dissatisfaction. 🔍 The Challenge: A client faced a surge from 20 to over 150 tickets per week within six months, resulting in: 1. An average response time of 4 days 2. Support agents spending 6+ hours daily on repetitive tasks 3. Diminished customer satisfaction 🎯 The Automa Solution: Automa's RPA and AI capabilities can revolutionize your ticket management by: 1. Automated Ticket Retrieval: Instantly fetch new tickets as they arrive. 2. Intelligent Classification: Categorize tickets based on keywords like “refund,” “technical issue,” or “product inquiry.” 3. Smart Assignment: Automatically assign tickets to the appropriate team members. 4. Instant Notifications: Alert agents via Email, Slack, or Teams. 📈 Proven Results: Implementing AI-powered support has led to: 1. A 97% reduction in first response time, from 15 minutes to just 23 seconds 2. A 100% increase in AI resolution rates, from 25% to 50%. 3. Achieving 24/7 support coverage without additional staffing costs. 🔧 Why It Matters: By integrating Automa, support teams can: ***Enhance operational efficiency ***Improve customer satisfaction ***Reduce manual workloads ***Ensure timely responses If you're interested in optimizing your Zendesk workflows and elevating your customer support experience, let's discuss how Automa can assist. 🤖 Get free trial and tailored demo: https://lnkd.in/g9aW8sUf 👋 Contact us at sales@automa.site Automa - Redefine the Future of Work, Turn Workflows into Growth. #Automa #AI #Automation #NoCodeAutomation #RPA #AutomaRPA #IntelligentAutomation #BusinessAutomation #DigitalTransformation #TechInnovation #FutureOfWork #WorkflowAutomation #EnterpriseSoftware #CloudAutomation #SaaS #B2BSoftware #ProductivityTools #AutomationSolutions #ERPAutomation #FinanceOperations #ITTransformation #DigitalWorkplace #ScaleWithAutoma #AIforBusiness #BusinessEfficiency #AutomationInAction #SmartAutomation #AgentciAI #AIAgent #IPA #IntelligentProcessAutomation #SmartManufacturing

🛠️ Automating ticket assignments in ServiceNow can be a game changer for your IT service management! By reducing manual ticket assignment, we can speed up response times and significantly improve service efficiency. 🚀 Imagine a world where your team can focus more on solving issues instead of spending valuable time on administrative tasks. Automation not only enhances SLA adherence but also boosts customer satisfaction by ensuring that tickets are assigned to the right team member faster. Let’s embrace technology and enhance our service delivery! 💡 #ITServiceManagement,#Automation,#CustomerSatisfaction,#ServiceNow,#TechEfficiency,#TicketManagement,#ServiceDelivery,#DigitalTransformation

Your CX Tools Shouldn’t Just Work, They Should Work Together 💪 At SupportPie, we believe the best customer experiences happen when your systems speak the same language. Zendesk is already a powerhouse for managing customer interactions—but when paired with integrations like Zapier, SweetHawk, and Jira, it transforms from a simple ticketing system into a dynamic, connected ecosystem. 💡 Imagine this: - Automations running quietly in the background with Zapier - Internal workflows streamlined through SweetHawk - Seamless collaboration between support and development via Jira That's not just efficiency, it brings empowerment. When your tools communicate, your agents can focus on what matters most: delivering genuine, human support. 👉 Dive into our latest blog to explore how integrations are shaping the future of customer experience and why the magic really happens when your tools work in sync: https://lnkd.in/gKa9vXEa

💭 ServiceNow Customer Success Management | The Health Framework — a heartbeat for your customers? Every customer relationship has a pulse. But most teams realise it only when it stops beating. That’s why ServiceNow built the Customer Success Management Health Framework — to sense the pulse before it flatlines. It brings together signals from across the ecosystem: 📊 Adoption metrics like license utilization, active users, and feature coverage (how many of the key capabilities or modules a customer is actively using). ⚙️ Operational metrics like open incidents, time-to-value, and integration stability. 💬 Sentiment metrics like NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) — your customer’s emotional pulse. Each signal is weighted and rolled up into a real-time Health Score. 🟢 Green means “thriving,” 🟡 Yellow means “needs care,” 🔴 Red means “act now.” It’s not just a dashboard — it’s a stethoscope for customer relationships, helping teams act before churn, not after it. Because real Customer Success isn’t a renewal metric — it’s a heartbeat that never goes unnoticed. 💚 ServiceNow ServiceNow Community ServiceNow Partners #CustomerSuccessManagement #HealthFramework #CustomerExperience #ProductManagement #AmeetReflects #ServiceNowALE #ServiceNowCSM #ServiceNowCustomerSuccessManagement #ServiceNowCustomerServiceManagement #ServiceNowCRM #CustomerSuccess

Only 14% of support issues get fully resolved through self-service (Gartner 2024). 🤮 That means most customers still hit a wall. The problem isn’t your search bar or portal design. It’s that most self-service journeys stop halfway. Customers can find information, but they can’t act on it. They still need a human to complete a process, update an order, or fix an entitlement. That’s where workflow-driven self-service changes the game. With ServiceNow CRM, AI Agents and connected workflows let customers resolve more on their own. They can schedule a repair, change a service, or check an entitlement without leaving the portal. ✅ Turn “read-only” knowledge into action Give customers next-step options like “replace item,” “track shipment,” or “request refund” right from the knowledge article instead of sending them back to a call center. ✅ Automate common service requests Use AI Agents to handle password resets, warranty lookups, or account updates instantly = keep agents focused on complex cases. ✅ Keep customers in flow across channels Let them start a chat, jump to self-service, and finish in email if needed & without repeating information or losing context. The result is higher satisfaction, lower call volume, and fewer frustrated users clicking “contact us.” How mature is your self-service model? Informational or truly transactional? #ServiceNow #CRM #CustomerExperience #AJUVODeliversNow #NicoleOnNow ➕ Follow me, Nicole Hoyle with AJUVO, for enterprise success with ServiceNow .

1️⃣Your customer wins every time, when Sales and Service work together!2️⃣Back that up with managing customer orders and field services, and that's a recipe for elite level execution that your customers are demanding from you. CX can’t be an afterthought. That’s why an IT infrastructure leader like Pure Storage is reimagining CRM with the ServiceNow AI Platform—putting customers at the center of everything they do. Learn more: http://spr.ly/60407Vzw8

🔍 Small businesses using automated onboarding checklists see up to 40% higher customer lifetime value and a 12% boost in retention within the first 90 days.   In today’s fast-paced market, onboarding isn’t optional; it’s the key to keeping customers and growing your business. Don’t let churn slow you down. Scale smarter today.   👉 Read the full blog here: https://rb.gy/hwnhw6   #CustomerOnboarding #SmallBusinessGrowth #Automation #BusinessStrategy #CustomerExperience #DigitalTransformation #Cybertoss

💭 Most people think Customer Success is a “support function.” It’s not. It’s a lifecycle — and when you break the lifecycle, you break the customer. Here’s the truth no one talks about 👇 ONBOARD isn’t just “go-live.” It’s the moment a customer decides whether your product feels like a promise… or a problem. ENGAGE isn’t a meeting. It’s the difference between being seen as a vendor vs. a thinking partner. ADOPT isn’t usage. It’s when value finally becomes visible — not in dashboards, but in decisions the customer can make because of you. MONITOR isn’t policing. It’s listening to the silent signals: declining usage, rising hesitations, unspoken frustration. EXPAND isn’t upsell. It’s the natural outcome of trust — the point where customers ask for more because the first thing you built actually worked. And that’s why ServiceNow built Customer Success so attentively: One data model. One engagement structure. One lifecycle where every step leads into the next. Because if you do Customer Success right: renewals aren’t forced, upsells aren’t pushed, and customers don’t “churn.” They grow with you — not because you asked, but because you proved. 💚 If every SaaS team understood this customer success lifecycle, just like ServiceNow did, while building it with empathy and care, risk wouldn’t feel like a surprise escalation: you’d see it in usage drops, stalled adoption, and slower feedback loops long before a dashboard coloured it red. #CustomerSuccess #ServiceNow #CSM #ProductManagement ServiceNow Community ServiceNow Partners #EnterpriseSoftware #AmeetReflects #ServiceNowCSM #ServiceNowCRM #CustomerSuccessManagement #CRM