How Box and Salesforce integrate AI for content

Salesforce and Google are turning up the heat on enterprise AI. Their expanded alliance now embeds Google’s Gemini models directly into Salesforce’s Agentforce 360 platform, merging multimodal reasoning with deep automation. From Gmail to Docs, Sheets, and Drive, the integration creates a unified workspace where AI doesn’t just assist — it thinks ahead. With fine-tuned Gemini models outperforming major LLMs on CRM benchmarks, this partnership sets a new standard for what “intelligent business” really means. Read more: http://bit.ly/42SJPLk

Salesforce Launches Agentforce 360 at Dreamforce ’25 . . Dreamforce ’25 is officially underway, and Salesforce has just unveiled Agentforce 360 — the next evolution of enterprise AI designed to work with humans, not just for them. Here’s what sets it apart: - Agentforce Platform: Build, test, and deploy AI agents with a conversational builder, hybrid reasoning, and full governance. - Data 360: Turn structured and unstructured data into actionable business context with Intelligent Context and Tableau Semantics. - Customer 360 Apps: Embed AI into workflows across sales, service, marketing, IT, field service, and more — making everyday work smarter and faster. - Slack Integration: Collaborate in real time with AI agents, apps, and data without leaving Slack. - Agentforce Voice: Real-time, brand-aligned, natural conversations that drive better customer and employee experiences. This isn’t just about AI doing more, it’s about elevating human potential across the enterprise. For exclusive insights, real-world applications, and discussions on Agentforce 360 and other Dreamforce highlights, join our private LinkedIn group: { https://lnkd.in/gwpHYEmb }

Salesforce Unleashes the Next Era of Enterprise AI with Agentforce 360 The enterprise AI race just got a major new contender! Ahead of their annual Dreamforce conference, Salesforce has announced Agentforce 360, their latest unified platform for building, deploying, and managing AI agents at scale. This isn't just an update; it's a full-stack vision for the "Agentic Enterprise." Here's the breakdown of what this means for businesses: Smarter, More Predictable AI: Introducing Agent Script (beta in Nov), a new prompting tool that lets users program AI agents to be more flexible and handle complex "if/then" scenarios with greater predictability—crucial for customer service and sales processes. A Unified Builder Experience: Agentforce Builder (beta in Nov) offers a single platform to build, test, and deploy AI agents, including the new Agentforce Vibes enterprise-grade app "vibe coding" tool. The Power of Reasoning: Agents will tap into cutting-edge "reasoning" models powered by industry leaders like Anthropic, OpenAI, and Google Gemini, moving beyond pattern-based responses to actually "think before responding." Slack as the AI Command Center: Salesforce is making Slack the central interface for its AI agents. Core apps like Agentforce Sales, IT, and HR will surface directly in Slack, making AI insights and actions conversational and accessible where employees already work. The goal is to evolve Slack into a full-scale enterprise search tool, even connecting with platforms like Gmail, Outlook, and Dropbox in 2026. The Bigger Picture: This launch comes as the enterprise AI market is heating up, with competitors like Google (Gemini Enterprise) and Anthropic (Claude Enterprise) securing major deals. With over 12,000 existing Agentforce customers, Salesforce is betting that a unified, integrated, and governed platform is the key to helping enterprises move beyond the "pilot purgatory" that sees many AI projects fail to reach production. The industry's challenge, as highlighted by a recent Massachusetts Institute of Technology (MIT) study, is that 95% of enterprise AI pilots fail before they reach production. Agentforce 360, with its focus on governance and deep workflow integration, is Salesforce's answer to driving measurable Return on Investment (ROI) from AI. News source: https://lnkd.in/dN4AUqcc #Salesforce #Agentforce360 #EnterpriseAI #Dreamforce #ArtificialIntelligence #Slack #CRM #TechNews

Manual planning can no longer keep up with rising customer expectations. 😶 Salesforce #FieldService makes field operations smarter, faster, and more flexible with AI-powered planning and automation. It assigns the right teams to the right tasks, boosting efficiency while minimizing delays and service disruptions. ⚙️🤖 Discover more in our blog post!💡 🔗 https://lnkd.in/dhqbQBhv #KofanaDigital #Salesforce #FieldService #AI #Automation #CustomerExperience #DigitalTransformation

Exploring the Future with Salesforce Agentforce We’re thrilled to explore the capabilities of Salesforce Agentforce, the next evolution in AI-powered customer engagement. From smarter workflows to deeply personalized experiences, Agentforce is demonstrating how transformative intelligent automation can be for both teams and customers. At SFNexa, we’re committed to helping businesses unlock the full potential of AI — and Agentforce represents a significant step forward in that mission. If you share our enthusiasm for the future of AI and CRM innovation, like this post and follow SFNexa for more insights, demos, and updates on how we’re applying cutting-edge technology to deliver real business results. #Salesforce #Agentforce #AI #CustomerExperience #Innovation #SFNexa

Salesforce has deepened its AI partnerships with OpenAI and Anthropic to enhance Agentforce 360. This development signals the beginning of a new era in customer engagement. Recently, I spoke with a brand overwhelmed by support tickets, compounded by disconnected systems across CRM, billing, and logistics. We outlined a vision that included: • AI agents capable of routing, escalating, and negotiating next-best offers • Smooth bot-to-human transitions with complete context • A live orchestration layer to connect backend workflows They initiated with a single micro-agent for billing inquiries. It manages 35% of the volume, reduces repeat inquiries, and identifies upsell opportunities. The significant benefit? Human agents can now concentrate on high-impact conversations. The key takeaway is that the Salesforce and OpenAI partnership indicates a shift towards agentic systems—intelligent, autonomous agents that are becoming essential to customer journeys. To scale engagement without increasing headcount: 1️⃣ Start small, but design for autonomy. 2️⃣ Integrate your data—the agent's intelligence depends on its context. 3️⃣ Monitor intent, effort, and outcomes. 4️⃣ Ensure smooth human handoffs. If you're interested in incorporating agentic layers without disrupting your legacy systems, feel free to DM me "Agentic" for the decision tree I utilize with enterprise brands. #AgenticAI #CustomerEngagement #MarketingAutomation #CXInnovation #EnterpriseTech #AITrends

Just finished building this automation in Make — and honestly, it’s one of those builds that reminds me how powerful no-code + AI can be. This setup connects Retell AI (our voice AI assistant) directly with GoHighLevel (our CRM) — so every inbound call is handled, logged, and followed up automatically. Here’s the cool part: When someone calls in, Retell AI answers, gathers key info, and sends everything straight into GoHighLevel — where automations take over for follow-ups, reminders, and next steps. No missed calls. No manual updates. No waiting around. Just seamless AI-to-CRM communication that keeps the workflow running 24/7. Whether you’re in sales, real estate, or client services — this kind of automation doesn’t just save time, it transforms how you manage conversations and relationships. I’m thinking of doing a breakdown of how to build something like this step-by-step… Would you like me to teach you how to set up something like this? 👇 #Automation #GoHighLevel #VoiceAI #NoCode #RetellAI #AIIntegration #BusinessAutomation #MakeAutomation

Quick explainer: AgentExchange has moved from experiment to strategy in six months — and the numbers tell the story. AgentExchange grew from ~55 listings at launch to 122 by early October 2025, with publisher count crossing 100: a clear sign that partner-driven Agentforce components (prompts, actions, topics, agent templates) are delivering practical, reusable AI automation for Salesforce orgs. ✨ Why it matters: teams can deploy single prompts or actions to get fast wins, iterate, then scale — reducing risk and time-to-value for AI projects. 🚀 Where to start: evaluate high-impact use cases (sales follow-ups, case triage), prefer curated/published components, and monitor tag changes during marketplace cleanups. #Salesforce #AgentExchange #Agentforce #AI #CRM #SalesforceAdmins For more, please follow our page! For more detailed post, please visit https://lnkd.in/d4J__R6X

AI in the enterprise is growing up. It’s no longer about tools that assist. It’s about agents that understand, act, and collaborate across the entire business. At the center is Agentforce 360, Salesforce’s platform for building and managing enterprise AI agents. But what really makes an enterprise agentic comes down to four things: 1. Agentforce 360 Platform – The foundation for AI agents. It gives teams a new conversational builder, hybrid reasoning for more control, and voice capabilities. 2. Data 360 – The source of context. It brings all data together in one trusted layer so agents can make sense of everything that’s happening across the business. 3. Customer 360 Apps – The business memory. Every process, every interaction, every customer connection captured and understood by AI. 4. Slack – The interface where people and agents work side by side. It’s how knowledge, actions, and data come together in real time. Marc Benioff said it best: if you don’t have your data, you don’t have your context. And it’s already happening. PepsiCo has rolled out Agentforce in over 1.5 million stores worldwide, seeing up to 30% efficiency gains. The goal is 5 million by 2026. This is what it looks like when people, data, and AI work together as one. Want to explore what an agentic enterprise could look like for your business? Get in touch with us now! #agenticenterprise #salesforce #agentforce360 #ai #data360 #customer360 #slack #futurefuture #crm #martech #enterpriseai

💸 Struggling with Agentforce's unpredictable pricing? At $2 per conversation, costs can skyrocket for high-volume CRM analysis. My latest blog post, "Agentforce's Pricing Reality Check," breaks down why these expenses add up and how RecordIQ flips the script with smarter economics. Why RecordIQ wins: * Wholesale AI Pricing: Leverage OpenRouter for Claude 3 Haiku ($0.25/1K requests) or GPT-3.5 Turbo ($0.50/1K) vs. Agentforce’s $2,000+. * Smart Context Loading: Single API calls for rich insights, slashing costs. * No Lock-In: Swap AI providers like Claude, OpenAI or Gemini for optimal pricing. * Scalable & Customizable: Metadata-driven prompts for tailored analysis without breaking the bank. Real example: A mid-market firm analyzing 10,000 records/month pays $240K/year with Agentforce but just $30 with RecordIQ. That’s 1% of the cost for the same power! 🚀 Read the full post: https://lnkd.in/ekhsW7BS How are you managing AI costs in Salesforce? Share your thoughts! #Salesforce #Agentforce #AI #CRM #RecordIQ