From the course: Writing Customer Service Emails
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Challenge: Answer a difficult question
From the course: Writing Customer Service Emails
Challenge: Answer a difficult question
(bright music) - In this lesson, you learned about giving customers straightforward answers to their questions even when those questions are awkward or difficult. You learned how to use the "No, but" technique or the "Because and" technique for giving a firm answer paired with empathy or explanation. Now it's your turn to use these writing strategies to reply to a customer. Download the chapter one challenge from the exercise files. You'll see an email from a customer who wasn't given the early registration discount for the conference he wants to attend. Write your reply to the customer. Be sure to answer his question directly and look for opportunities to show empathy. Then come back and watch the solution video to see what I wrote and compare your response.
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